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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Andy_P1234
Level 2: Rookie

My NBN HFC connection is constantly dropping out throughout the day for nearly 2 weeks and still no end in sight. I contacted Telstra support and all they did is doing some testing and told me to wait and repeated again and again every time I contact ...

Mercedes190sl
Level 1: Cadet

NBN

Just organised for NBN to be connected and modem is running on 4g cannot do much internet too slow.How long before Telstra attends and actions NBN cable   

Zail1
Level 1: Cadet

Hii applied for a new nbn broadband in May 20 and its more than 3 months still Telstra has not actioned the order. 
i even raised a complaint via the app and a case officer called only to say my order is getting cancelled frm backend so will get back ...

ausemarket
Level 1: Cadet

I cannot see my home nbn data usage for the past few months. From reading forums i know telstra is giving unlimited data during coronavirus. And it wasnt an issue but now i just received an email from Telstra who are forcing me on to a more expensive ...

AJ001
Level 1: Cadet

Hi, I just had my NBN installed last week, (12 Months later than promised). Was originally told no cost, just remain on current plan and it would be migrated to NBN. First bill this month, $240 for technician Visit (1/2 hour) plus bundle plan was cha ...

lyricnz2
Level 1: Cadet

Hi all,I am on FTTN with a 1300m line, so my connection is very slow. NBN upgraded my phone line with better copper (just the last bit to the house), so now I get just over the magical/guaranteed 25/5, and they won't do anymore. However, it seems I a ...

Retiring
Level 2: Rookie

Was a new NBN connection 3 years ago with no issues. Now for the past 4 months at around 1.30pm every day the internet drops out for only about 4 minutes max. We have made no changes i.e. no new security systems connected etc. We have the usual smart ...

SteveD1
Level 1: Cadet

I would like to know if anyone has been successful at adding their Google Nest to their Telstra Smart Modem or managed to connect to the Telstra WAN using the Nest hub as the Router?If so,  I would appreciate knowing what the secret is... Telstra tec ...

Elwyn1
Level 2: Rookie

how can we get support for the entire area when the support desk staff can't look beyond your own premises.

GavHill
Level 2: Rookie

I am in the process of building a fixed wirless NBN repeater station for a friend. It has a solar panel, batteries, and a weatherproof electrical enclosure fitted. I plan to concrete this in the ground at the top of a hill to receive fixed wireless s ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

bigorangecat
Level 1: Cadet

I purchased an old house in an area that has FTTC which I want to connect to. The technician told me that the line is blocked or broken. He couldn't tell where the copper is located, and that I would have to dig a trench in my front yard at a cost to ...

Andy_P1234
Level 2: Rookie

My NBN HFC connection is constantly dropping out throughout the day for nearly 2 weeks and still no end in sight. I contacted Telstra support and all they did is doing some testing and told me to wait and repeated again and again every time I contact ...

Mercedes190sl
Level 1: Cadet

NBN

Just organised for NBN to be connected and modem is running on 4g cannot do much internet too slow.How long before Telstra attends and actions NBN cable   

Zail1
Level 1: Cadet

Hii applied for a new nbn broadband in May 20 and its more than 3 months still Telstra has not actioned the order. 
i even raised a complaint via the app and a case officer called only to say my order is getting cancelled frm backend so will get back ...

ausemarket
Level 1: Cadet

I cannot see my home nbn data usage for the past few months. From reading forums i know telstra is giving unlimited data during coronavirus. And it wasnt an issue but now i just received an email from Telstra who are forcing me on to a more expensive ...

AJ001
Level 1: Cadet

Hi, I just had my NBN installed last week, (12 Months later than promised). Was originally told no cost, just remain on current plan and it would be migrated to NBN. First bill this month, $240 for technician Visit (1/2 hour) plus bundle plan was cha ...

SteveD1
Level 1: Cadet

I would like to know if anyone has been successful at adding their Google Nest to their Telstra Smart Modem or managed to connect to the Telstra WAN using the Nest hub as the Router?If so,  I would appreciate knowing what the secret is... Telstra tec ...

GavHill
Level 2: Rookie

I am in the process of building a fixed wirless NBN repeater station for a friend. It has a solar panel, batteries, and a weatherproof electrical enclosure fitted. I plan to concrete this in the ground at the top of a hill to receive fixed wireless s ...

Dw07
Level 1: Cadet

I don’t watch Foxtel. I just want to keep my nbn

CP27
Level 1: Cadet

Hi,
I am overseas for the last 6 months and have been paying for broadband, while there have been 0 usages. How do I pause this broadband connection and not get billed until I return?

GCH1
Level 1: Cadet

After my Business Account is merged with my Home Line Account and the Business Broadband is then linked to my Home Line on that New Account prior to NBN Switchover, I have been told that my Home Line must be out of operation for 5-10 days.Why is that ...

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