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Level 1: Cadet

I live on a relatively new (8 Years) development that is a Telstra Smart Community with FTTP in place. Will Velocity users be able to access the new 1000/250 plans when they eventually come online ? Currently on 100/5 and would love the faster upload ...

Level 1: Cadet

Hi, My business website  is being blocked by Telstra because it "may" contain malicious content. Using a number of scanners nothing is coming up with a red flag. Can the site be removed from the blocked list please?

Level 1: Cadet

I have cable (not NBN) with smart modem. Yesterday I had an outage on MacBook, IPad, IPhone. All lights on modem/cable device look as they should be. Although, the blue light is flashing constantly. It looks as if everything is working, but it is not ...

Level 1: Cadet

When I search my address, it says a network fault exists. Here's the crunch - it says it's going to be down for 2 days. How is that possible ??

Level 1: Cadet

There is a current service disruption in Station St Mortdale NSW 2223 as of yesterday- Impact landline , cable cutting however this has also impacted my NBN service.  Have to work from home , in addition to other services now not working Foxtel , Tel ...

Level 2: Rookie

I have been on the chat service for over 4 hours today trying to sort out my wifi, first for 21/2 hours with the first person then all of a sudden I’m chatting with someone different and then had to go through all the test and question and then I cou ...

Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

Level 1: Cadet

I've just moved to a new home, ( 2 months ago now) and have yet to get nbn working.  All I can get is the blue light, not the green light. When I reported this to telstra, they ran a test using an ethernet cable connected to the telstra modem and sai ...

Level 2: Rookie

Our NBN connection has been disconnected for two weeks. It was previously running without issue for over a year. We had a Gen 1 Gateway modem that suddenly switched over to 4G backup mode 2 weeks ago during scheduled NBN maintenance in the area (coin ...

Level 1: Cadet

Hi,My ping to all online services has doubled. This has been an intermittent issue that will come and go, usually it only lasts a couple of days, but it has been effecting me for the past 3 weeks.My connection to most online gaming services / ping te ...

Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Level 1: Cadet

We have been trying to get our NBN connected for almost 6 months now.We received an NBN Connection Device in early January 2020 and followed Telstra's instructions as to when and how to connect.  It didn't work and after many phone calls (and hours o ...

Level 1: Cadet

Hi - I self-installed my Telstra NBN Smart modem 4 weeks ago (to replace my previous Telstra ADSL2 smart modem). I received a text message from you that you will start the switch to nbn "in the next few days". nbn is live in my area. It's fibre to th ...

Level 1: Cadet

Hi,Yes I know there are faqs and I know there are online forms to fill in. I have tried.Situation is moving from existing Telstra nbn over HFC to new apartment nbn over fttp *it is nbn ready already)I have existing gen 2 modem (Arcadyan), phone, broa ...

Level 1: Cadet

Over the last week upload speeds have been very slow between 0.00 to0.07Mbps which makes the net unusable but this only happens from 9am to past midnight, between 4am and 9am speeds are normal around 3 to 4Mbps, Because of these speeds I can't even r ...

Level 1: Cadet

Hi after online checks via app, texting with Telstra technical team without resolution, we called your 1800 number as directed by text yesterday and your team arranged for a technician to come to our home between 8-12 today to check service - it is n ...

Level 1: Cadet

I have had 2 bookings for installation, the most recent yesterday I had to wait a whole month for installation to a new house, did not proceed and I cannot get answers directly as the call centres aren't operating and the web page takes you around an ...

Level 2: Rookie
Level 1: Cadet

i am having a slight issues with ping spike, now 6.20pm and all night till 2am when i play battelfield 4 or 5 online games, i get a ping spike like 800ms to 1200ms for like 10 sec and back to normal ping-10ms. But when i do a speed test, it showed up ...

Level 1: Cadet


Hi there I need to know how can I clear the NBN based voice mail NOT the 101 normal voice mail. 

Level 1: Cadet

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