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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Shaun888
Level 1: Cadet

Hello everyone, first time poster, we have the 500gb broadband plan with a WiFi booster in about the middle of our house, currently the issue is that we haven’t been able to see our data usage on the app for the last 3 months (at least), my parents’ ...

Jas2030
Level 2: Rookie

I have not been able to contact Telstra NBN section to find out when the FTTC will be cut over in the pit. I was promised that this could be done to my existing co-ax internet wiring from the same pit to my house, but was sent the telephone type 'ada ...

santhi_s
Level 1: Cadet

the nbn wifi is connected but no pages load via google chrome or edge

karlz
Level 1: Cadet

I'm a Telecom expert, worked for over 20 years in the industry. I also worked for Telstra several times, the last was as a program manager under the infamous 3 Amigos. Recently I tried to order NBN through Telstra. I thought this a good idea until I ...

Harianju
Level 1: Cadet

My Telstra modem in on 4G backup for three days and when I call Telstra number it sends me an sms for self serve abd call hangs up. Very very frustrated particularly I need internet more because I am working from home. really bad situation and no hel ...

Garry49
Level 3: Gumshoe

I have just spent 3 + hours on my mobile on the telstra help page and successfully achieved nothing.  My wifi disconnects at random times when we are online.  The first wifi was a dud on installation a couple of years ago and the next one worked fine ...

TooTired79
Level 1: Cadet

In July we received sms advising our NBN is switching to mobile back up. At end of July until today I have been using the Telstra text service on 6 occasions now to request update to why it’s on mobile back up and if there is an issue and when will i ...

Avatar1964
Level 1: Cadet

Hi there,Does anyone know email address of account payable? Or any other way to get a credit from my last bill with telstra?Internet service is cancelled. And it is impossible to to contact anyone from telstra.Talstra likes to charge people, but you ...

ChrisDog
Level 1: Cadet

I used to use the live chat quite often. Most of the time it was very helpful and almost always my issues were resolved. Seems the COVID crisis has seen the service evapourate and replaced by Codi which will send you in loops before making you crazy! ...

NeedConnection
Level 1: Cadet

There is no way that I could contact Telstra. This is frustrating. I just want to follow up on my NBN connection. One technician said he will get another technician to come to my house for installation of a lead-in cable. I was told to contact Telstr ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Shaun888
Level 1: Cadet

Hello everyone, first time poster, we have the 500gb broadband plan with a WiFi booster in about the middle of our house, currently the issue is that we haven’t been able to see our data usage on the app for the last 3 months (at least), my parents’ ...

santhi_s
Level 1: Cadet

the nbn wifi is connected but no pages load via google chrome or edge

ChrisDog
Level 1: Cadet

I used to use the live chat quite often. Most of the time it was very helpful and almost always my issues were resolved. Seems the COVID crisis has seen the service evapourate and replaced by Codi which will send you in loops before making you crazy! ...

JuhH
Level 1: Cadet

Hi I am considering to use Telstra sim only data plan (200g) with my iPad. Can I use iPad's hotspot function with this SIM plan?   

Pas
Level 1: Cadet

Ok. So I'm frustrated right now that I just can't seem to talk to any Telstra people about. I have an NBN order that I submitted through, that I never received any kind of confirmation email for.  No order number, no date of install/status etc..  I r ...

Lilly2020
Level 1: Cadet

Help Please!! am waiting on some important insurance documentation for a storm damage claim

bfGG
Level 1: Cadet

Trying to connect to a human at Telstra about connecting NBN to the premises. Every time i phone and say i do not want a sms text, the line disconnects. Would love to talk to an operator to arrange for NBN connection. Thanks

NoPainNoGain
Level 1: Cadet

I have connected my NBN ready modem and received a text from Telstra 2 months ago saying they would connect the NBN when it was available in our area.  NBN has been available at our address and in our area for two months now.  It's impossible to cont ...

Alanedward
Level 1: Cadet

my NBN has been down for a week.I cannot get a person to speak to - have tried 20+ times.Testing service shows NBN down. There is no general outageTrouble shooting no helpVirtural assistant not helping. Keeps looping me back to where I startedSMS mes ...

Shukesgal
Level 1: Cadet

I currently use webmail on iPad.  Need to do so on laptop however user name or password not recognised

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