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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Shawn2342334423
Level 2: Rookie

WiFi randomly disconnects several times per day despite very strong signal and fast speeds 100Mbps, so I don't think the issue is signal strength. Things I have tried:- Changed WiFi adapters, including a long range one- 2.4Ghz and 5Ghz- Applied setti ...

change
Level 1: Cadet

Hi, Is this a legit pop-up message from Telstra? Screenshot shown below. Thanks.

Easy3
Level 1: Cadet

 do you switch out of office message on MS 360 using Telstra account 

Pete101
Level 1: Cadet

nbn

We have had this 'force fed piece of **bleep**' for only two days and already our wifi has stopped working for the whole day today.  We had absolutely no issues with our old cable service but we just had to have this so called better service. Regards ...

Matt0691
Level 1: Cadet

Since thurs I have had no upload speed - spent 40min talking to someone and got nowhere.  She was meant to call back over an hour ago.what truly terrible servicei work from home and this is impacting me badly but the usual big corporate customer care ...

dr_cornelius
Level 1: Cadet

I am going to install a Netgear Orbi RBK50 router with a mesh satellite on my NBN HFC. My question is how to keep the existing F@ST5355 on the network so that I can retain the phone service. I read the answer from @cf4 at https://crowdsupport.telstra ...

Bboom76
Level 1: Cadet

I had reached out to Telstra via chat, as I was having substantial internet slowness, considering that I recently upgraded to the Premium package, which is considered to have the fastest speeds available. Also working from home and I'm studying as we ...

Ursu
Level 1: Cadet

There is no way to contact telstra, if i try the phone no matter the options i choose I end up with the robot hanging up on me. The chat does not work, 27/7 support same, absolutely no way to talk to somebody. I don't need to look up for answers on t ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Miri50
Level 1: Cadet

How do i reset my password on my telstra gen 2 smart modem?

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Authenticperson
Level 1: Cadet

I set up my modem almost two weeks ago. As soon as I plugged it in, I had wifi connection.A week later a technician came out to further connect my internet, this was planned. He told me, give it a little time and the light on the front should go gree ...

Alby1konobe
Level 2: Rookie

I lost NBN FTTP connection yesterday, went through troubleshooting steps including reset of connection box and factory reset of Telstra SmartModem no luck, the WAN/DSL light on the modem came on briefly after box power reset but then disappeared. Any ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 2: Rookie

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

Pete101
Level 1: Cadet

nbn

We have had this 'force fed piece of **bleep**' for only two days and already our wifi has stopped working for the whole day today.  We had absolutely no issues with our old cable service but we just had to have this so called better service. Regards ...

Matt0691
Level 1: Cadet

Since thurs I have had no upload speed - spent 40min talking to someone and got nowhere.  She was meant to call back over an hour ago.what truly terrible servicei work from home and this is impacting me badly but the usual big corporate customer care ...

Ursu
Level 1: Cadet

There is no way to contact telstra, if i try the phone no matter the options i choose I end up with the robot hanging up on me. The chat does not work, 27/7 support same, absolutely no way to talk to somebody. I don't need to look up for answers on t ...

Sb02
Level 1: Cadet

Wondering if there are any updates on velocity? The upload is extremely slow (over fttp)

Nette28
Level 1: Cadet

Anyone else upset about getting an extra $30.00 charge on their last account? And anyone else furious that ANY attempt to query this directly with a Telstra representative is futile and results in endless loops to NO ONE AND NOTHING. Not happy. 

Hmmmyea
Level 1: Cadet

So today a technician was scheduled to turn up . Text confirmation was received and returned . Surprise surprise , No one turned up ! Since taking over this contract from my son , have constantly had drop outs up to 20 times a day . NOT HAPPY JAN 

MattJD
Level 1: Cadet

Hi all, As one of the last to succumb to NBN and give up my fantastic HCF service, I used the online sales channel to move to NBN. On completion of my order the page just hung! So refreshed, did again - same, did again and then gave up. But - open my ...

Raymondo100
Level 1: Cadet

I have just ordered nbn FTTC. How long is Telstra taking to process and connect? and how long does it take for the order to show up in the tracker?

Porta
Level 1: Cadet

I currently have portable wifi and would like to change to fixed line. Been a Telstra user for at least 40years

debrob
Level 2: Rookie

NBN

Hii received an email from Telstra in January to pre-order NBN, which I did.In May I receive another email to advise that as my Plan was “NBN ready” that there was nothing I needed to do and Telstra would connect me automatically once NBN was live at ...

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