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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Geoff170158
Level 2: Rookie

Why do they call it “Telstra Service” when they provide nothing of the kind? We have been LIED TO repeatedly during  both phone calls and so-called “Chats”, today. This is a disgusting ploy for ANY company to use to fob you off, let alone a company a ...

almerta
Level 1: Cadet

A lot of searches default to the telstra modem login. I am using safari and deleting the cookies does not help 

Geoff170158
Level 2: Rookie

The end of my 24 hour communication with Telstra

Otto55
Level 1: Cadet

Hi,my Unlimited Home Broadband contract ends on 12th February and I do not want to continue the contract. How do I notify Telstra that I want to end the contract on that day?

GarthV
Level 1: Cadet

I Have the nbn "standard" 25 plan, the game optimiser says it doesn't apply to basic but no where do I see in my plan it saying basic, does game optimiser work with the standard 25 nbn plan? And does the game optimiser work when the modem is in 4g ba ...

RossingtonBear
Level 1: Cadet

I have just installed a wifi booster. I have a solid blue light. The device (tv) I am seeking to connect to advises sometimes incorrect password (but it has accepted the password at other times and advises no internet connection). I am at a loss as t ...

HandD
Level 1: Cadet

Hello. Is it possible to monitor the usage on my pc, with an unlimited internet bundle?  I cannot find this anywhere on the bills or My Account, but I am not very tech savvy.  Thanks. 

Mumma123
Level 1: Cadet

I have forgotten my wi-fi wpa or web key to log onto my internet. I have the wi-fi said though. Can you help me please 

Nick_Sanders
Level 1: Cadet

I have been having significant issues with my NBN internet connection dropping out multiple times during the day and night. I have made multiple calls to the support line and have had three visits from field technicians to try and fix my problems. Ea ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Frustrated2021
Level 1: Cadet

The issue is my Bill payment isn’t late go figure I don’t have a due date for another four days and my internet at home has been shaped

AldousK
Level 2: Rookie

NBN plan - FTTBProduct Vendor Technicolor
Product Name Technicolor DJA0231
Software Version 18.1.c
Firmware Version 18.1.c.0543-950-RA
Hardware Version VCNT-A
DSL Version A2pvfbH043q.d26u

Fldan
Level 2: Rookie

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

BigdanB262
Level 1: Cadet

Hey is there anybody out there that knows of a better model modem that i can get to work with Telstra NBN, i currently have a Sagemcom Fast5355 and it regularly drops the internet also after a day or two i can't log into the admin page unless i reset ...

Colville
Level 3: Gumshoe

Hello, Just lately (about the last two weeks) I have been finding the internet not connected each morning.My computer has the globe symbol and it is saying no internet connection.The interesting part in that the Telstra Smart Modem Gen 2 appears fine ...

ydoow
Level 3: Gumshoe

I am currently connected FTTN but FTTP available in my area. How can I get FTTP connected?

Perrychef
Level 4: Private Eye

G'day,My internet has slowed down.I have been trying to get Telstra to do tests.  It goes so far then stop.  I receive this.It goes to about 25%.  I cannot understand why it states cannot connect when the internet is still running.  I tried so many t ...

Kelburn44
Level 1: Cadet

I have had nbn for a month my previous download speed was around 90 now only 25/30 telstra tell me due to congestation and give me a credit I would prefer a faster speed I have fibre yo curb and live in a unit any advice? 

Thomo1968
Level 1: Cadet

Who else has had major problems contacting technical support about internet connections. I have lost my connection and it took over 3 phone calls off 45mins to finally get someone who couldn’t help me . I have a smart modems that should connect to mo ...

Ivdrip
Level 1: Cadet

Gig

I need more gig. Running out 85 percent used - 5 days still to go

SabrySab
Level 1: Cadet

Hi All,I just moved to a new house and I transfered the Internet connection to the new house, I plugged the router and completed the authentication process, the internet started to work, after 1 day the internet stopped and WAN light went off, how ca ...

bodin77
Level 2: Rookie

Hi Iam on nbn50 plan and get that speed after 7 pm, but during the day download speed is 15-17 Mbps.My question is what daytime speed can I expect if I change to 100 plan.Regards RGD

adele28
Level 1: Cadet

I am trying to connect an Owlet smart sock device (a type of baby monitor) to my wifi with a Telstra smart gen2 modem. The device only connects to 2.5ghz,which I realise this type of modem is duel. I have managed to log in to support on 192.168.0.1 a ...

Geoege
Level 2: Rookie

Hi,I recently had my cable cut off at my house and was told by Telstra that both Cable and ADSL are restricted at my address. My problem is NBN will not be ready for at least 6 months at my address which has been confirmed by both Telstra and NBN. Th ...

Study2
Level 1: Cadet

My internet to my home is VDSL/ADSL2. The modem installation requires to have my user name and password entered before using the installation Wizard. Can you advise me whether my current broadband is what i am required to use?

Fldan
Level 2: Rookie

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

Marksinosich
Level 1: Cadet

Hi, former Telstra customer as of Feb/March last year. I am tired of calling Telstra and having them call me so I am documenting my story and experience here, in the hope that maybe it will get resolved. Excuse the point form as it's a long one.

I had ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

asil013
Level 1: Cadet

Hi my modem made a pop noise and had a electrical burning smell and kicked the power kick switch. When I try to turn it back on it kicks the switch again. I have tried calling to be told they are checking my modem then get told the call centre is now ...

Iwasconed
Level 4: Private Eye

Hi, it is going on for 3 months and I still can not see data uasge in myaccounts..Telstra keeps saying use the app well did that got hit with a lot of adds and lots of other unuseful stuff.When I finaly get to my account same thing there, no data usa ...

Nebo2505
Level 2: Rookie

Hi AllI have a question that I cannot find a complete answer for. Telstra site is not very clear on answers.I am an out of contract client (2 years out) on an unlimited plan, recently updated by Telstra as old plan no longer exists. I will be doing t ...

Kirbyaceb
Level 1: Cadet

I received a call from Telstra offering a free nbn upgrade that requires a software and hardware update for the modem. The consultant needed to connect to the modem and install a software upgrade first. Is this a legitimate offer from Telstra?

Brooke1232
Level 1: Cadet

My baby monitor requires wifi and in until recently things have worked fine. Lately it can't connect or even locate my wifi (but all other devices work fine) and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at a ...

Paul_Z
Level 2: Rookie

Hi. recently something has changed with my network settings on my mac and now dropbox won't work neither will google chrome. Can someone point me in the right direction to check the network settings on my mac?

noob3
Level 3: Gumshoe

Hi, I just have my modem changed to Smartmodem Gen 2 by an NBN technician. I just realised that I can not access my wireless router since the change. Is there a network setting I had to change? A second question: is the Smartmodem has better coverage ...

GolfAlphaGolf
Level 1: Cadet

I'm experiencing painfully slow NBN speeds at the moment since my connection has been brought back online after a disconnect due to an overdue bill with no warning (but that's a whole other issue. Was going to pay the bill tomorrow but had no idea th ...

pamelaandgarry
Level 3: Gumshoe

I just received a phone call from "Telstra (security?)" threatening  that my connection isabout to be terminated.Is their a problem with my account ( don't see why as I am in credit) ? Or, is their a large number of hackers/scammers going the rounds ...

winni
Level 1: Cadet

My connection is (1) optic fibre to a nearby box (this is the 'node'), and (2) copper wire from the node to the premises. Telstra has advised that I cannot get the speed I have contracted ( 50 mpbs )for and offered a switch to the std plan which is 2 ...

smlbac
Level 1: Cadet

I’ve moved house and have everything I need for my internet but it’s still not working 

damienq
Level 2: Rookie

Hi, I have an FTTC NBN connection that is a little of a few months old. I am having problems where the connection fails when it is windy or rainy. These dropouts are typically very short. (1 - 5 minutes) When the fault occurs the Telstra modem report ...

damienq
Level 2: Rookie

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

cwb1
Level 1: Cadet

Hi everyone. First time poster here.I have an ADSL connection with a Telstra Smart Modem Gen 2, and with all the rain recently, the ADSL has gone down (confirmed at the telstra outages page). However the mobile back up is VERY slow. Like 60 seconds t ...

MissCarol
Level 1: Cadet

I can download any other page on the internet, including webmail login page, but it wont download the actual account page. It stays in search mode

barc
Level 1: Cadet

Hi, I was just checking through the NBN rollout map and my address has NBN available. However, in the Telstra website, the address still has the only ADSL. I messaged a customer rep and she said they cannot help it.  Furthermore, I search with other ...

hylands
Level 1: Cadet

Hi - my smart modem is on 4G backup as the NBN is down. Some apps on my Galaxy tablet are not working even though it is connected to the modem on wifi. Web browsing works but email currently is not syncing. Some other apps say there is no network con ...

3D
Level 1: Cadet

ORDER HAS BEEN COMPLETED BUT HAS NOT BEEN SUBMITTED IS STILL PENDING. WHAT DO I NEED TO DO

Newland9122
Level 1: Cadet

Hi, have wifi but no inter connection. LAN1 light flashing red. thanks

SamG2
Level 1: Cadet

What is the difference between the Telstra 5G wifi product and the 5G home internet?

kbrad40
Level 1: Cadet

I have a holiday hone that we visit infrequently.  Can I bundle internet connection for this into my home internet?

Geoff170158
Level 2: Rookie

Why do they call it “Telstra Service” when they provide nothing of the kind? We have been LIED TO repeatedly during  both phone calls and so-called “Chats”, today. This is a disgusting ploy for ANY company to use to fob you off, let alone a company a ...

almerta
Level 1: Cadet

A lot of searches default to the telstra modem login. I am using safari and deleting the cookies does not help 

Geoff170158
Level 2: Rookie

The end of my 24 hour communication with Telstra

Otto55
Level 1: Cadet

Hi,my Unlimited Home Broadband contract ends on 12th February and I do not want to continue the contract. How do I notify Telstra that I want to end the contract on that day?

GarthV
Level 1: Cadet

I Have the nbn "standard" 25 plan, the game optimiser says it doesn't apply to basic but no where do I see in my plan it saying basic, does game optimiser work with the standard 25 nbn plan? And does the game optimiser work when the modem is in 4g ba ...

Nick_Sanders
Level 1: Cadet

I have been having significant issues with my NBN internet connection dropping out multiple times during the day and night. I have made multiple calls to the support line and have had three visits from field technicians to try and fix my problems. Ea ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

bigfatcuban
Level 2: Rookie

HiDoes anyone know if there are Telstra discounted NBN plans available for family's of staff?

SooSufi
Level 1: Cadet

Can we close telstra home broadband,  either online or via my telstra application..? Customer care number 132200 is having extensive wait period with call getting disconnected. 

DPS68
Level 1: Cadet

My internet and Foxtel service have continually dropped out over the past week (postcode 6009), trying to get help from this organization is virtually impossible. When trying to cancel my Foxtel service I am told to do this via the My Telstra app whi ...

mundoo
Level 3: Gumshoe

I currently have a wireless NBN service with a voip house phone. My phone number is attached to the NBN service. I am demolishing my house/rebuilding and want to keep the house phone number for use later but rental house is on a different exchange. W ...

greatgranddad
Level 1: Cadet

I just want to talk to a real person and not hung up on every timeMy new address does not register for services I have no idea on costs and telstra has no customer service to people who have been with them for many yearsHow do I speak to a real perso ...

swt1
Level 2: Rookie

Hi and Happy New Year I got Game optimiser for my sons thinking it would be a good idea. However one of my sons plays Overwatch using the VPN Exitlag which now is not working.  Does anyone know what the issue is?  I am no expert but can adjust settin ...

Bewildered4
Level 1: Cadet

I am (almost) at a loss for words at how badly Telstra botched my order for a new nbn service. Hours spent on chat with staff who were indifferent, in the dark and incompetent. Several weeks later, still no service and a pile of new Telstra gear coll ...

Bon100
Level 1: Cadet

From this morning, the internet is lost, have tried rebooted modem few times, still not working 

Midnight1988
Level 1: Cadet

NBN

Hi Telstra yes I am unable to get a resolution regarding my technical fault with my NBN can someone please help me.

JC1999
Level 1: Cadet

Speed Boost not working.  I recently got on the velocity connection, I was with Internode prior and was able to get the boost network (nearly 100MBS) with them. I recently called Telstra as i wasn't happy with my connection speed since switching whic ...

Wombat48
Level 1: Cadet

Have been charged for cable even though it has been well over a month since disconnection signed up for NBN 5th Dec 2020 no indication  on delivery of hardware, can I cancel this "service" ?

Fishyfish
Level 1: Cadet

This is disadvantaging golf club volunteers and course watering programs.Does not allow me to respond re questions on ebay etc etcVery inconvenient.They blame my computer, but I have tried three different computers so they don't say that any more.

Purcell73
Level 1: Cadet

Hello, our internet drops out every evening from 6.30pm - 11.30pm (for several months).  We have completed the necessary troubleshooting as recommended by Telstra but nothing seems to be fixing the problem.  

Gordon22
Level 1: Cadet

Hi. Am experiencing a protracted internet outage in Regent Street, Brighton East Vic. Received message from Telstra on Thursday 1:09 pm that there would be an outage which was expected to be resolved by 03:01 on Friday 18 Dec, but outage has not been ...

tennispro
Level 1: Cadet

nbn

 to whom it may concern i have try to contact telsta and i can't get onto anyone and i have already organise to get a call for an appointment to do the ndn tennispro 

SDenton
Level 1: Cadet

I have just received a bill and see it has 6 months of Unlimited internet charges starting from July to now. I thought i may not have been getting charged through the covid time but now Telstra are telling me to pay $500. Anybody else had this same i ...

Dazza1033
Level 2: Rookie

A couple of comments re the 5G Home Internet Service1. Very fast for me (got 400 up and 90 down)2. Ping slight higher than NBN (19ms)3. If you have 4k TV, streaming services burns through the quota. 500Gb is just not enough for even a casual user who ...

Iantbrown
Level 1: Cadet

How can I get this info?

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