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Blayne23
Level 2: Rookie

Our NBN connection has been disconnected for two weeks. It was previously running without issue for over a year. We had a Gen 1 Gateway modem that suddenly switched over to 4G backup mode 2 weeks ago during scheduled NBN maintenance in the area (coin ...

rjp1
Level 1: Cadet

Persistently slow speed (less than 5 download) .Checking for outages yields variable response (yes or no). No details , no way to contact anyone, no idea of how long or even where the problem is. At the same time Foxtel connection has been intermitte ...

2022938282
Level 1: Cadet

Have been waiting since 26th March 2020 for home NBN WiFi to be connected at new address.Understand the Covid19 conditions but 1 and a half months on and no progress or communication on the matter. How do I get this issue resolved if I cannot follow ...

Baloo47
Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

Pelischa
Level 1: Cadet

Where has my Static IP address gone? Not only has my IP address changed (as shown on the router's status page)  but the whole Static IP section of the product details on this page: https://www.my.telstra.com.au/myaccount has disappeared. Has Telstra ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Pauln1983
Level 3: Gumshoe

Hi all, is anyone in Brisbane having issues with velocity speed? We’re on unlimited 100Mbps plan and currently can’t get over 240Kbps. Uploads are exceeding 5Mbps. I’ve checked all other devices and restarted modem etc. seems to be a network issue.

Cass11
Level 1: Cadet

Since the covid my plan charge has gone up $10 per month without my asking and every avenue I try on app or calling doesn't answer. 

AndreH
Level 1: Cadet

I notified Telstra several weeks about my house move which took place beginning of last week.They had no problem disconnection my old NBN connection at the old house, but I am still waiting for 1 week now to get the NBN connection established at the ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Madcat1
Level 2: Rookie

A year ago when I re-contracted my NBN I was given a free bonus premium speed boost for 24 months. However, Telstra sent an email about 4 or 5 months ago saying they will start charging for it, but I ignored it as I was originally told I have it free ...

PMJBeedle
Level 4: Private Eye

Unable to lodge a query/request a refund online

shanesaw
Level 1: Cadet

Hi I am the landlord for a property. I have an inquiry about broadband connection. The property I own has an internet connection to the tenants. The address has been divided in two with the rear of the property having lane way access. The rear sectio ...

rjp1
Level 1: Cadet

Persistently slow speed (less than 5 download) .Checking for outages yields variable response (yes or no). No details , no way to contact anyone, no idea of how long or even where the problem is. At the same time Foxtel connection has been intermitte ...

Baloo47
Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

Cass11
Level 1: Cadet

Since the covid my plan charge has gone up $10 per month without my asking and every avenue I try on app or calling doesn't answer. 

Level 25: The Singularity Jupiter
Level 25: The Singularity
jackwu
Level 1: Cadet

 Hi team,Around two weeks ago I downloaded Telstra Home Dashboard app and installed it on my phone. It was working fine but for the last two to three days it is not working at all. Not blocking adult sites or the ones in the block list. I have uninst ...

Frankmondo
Level 1: Cadet

I have received notification that I have an order to change to NBN on the 5th of June but I want to delay that.  I also notice my plan has already been changed from unlimited (previous package) to 200 GB.  This needs to be put back until I am ready f ...

Dancon
Level 1: Cadet

I have been trying to postpone an NBN connection due to take place on Friday May 29. When I called I was directed to use the app's chat help. They told me to contact NBN co. NBN co said they weren't able to help, just tell the message service I want ...

ALAINAUSSI
Level 1: Cadet

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

ghastlythith
Level 1: Cadet

The +61 439 125 109 number is no good.  Because I don't have a Telstra number it says due to Covid19 they are too stretched and can't take my call and I get cut off. Surely as a telecommunications company they are one of the best suited to managing a ...

Parent1
Level 1: Cadet

Guys, The parental control on the router-modem is not working on Sundays.I am using the latest modem from Belong.  I found people saying something similar here:https://crowdsupport.telstra.com.au/t5/Home-Broadband/Parental-Control-has-stopped-working ...

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