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Level 2: Rookie

When will these be available with Telstra. Myself and many others want to join with Telstra, but we'll probably have to sign up with Aussie Broadband or Launtel. Please make these available really, really soon.

Level 1: Cadet

To date, SR1-2450426822625, SR1-2460390218953, 14 April, 20/21/22/26/29/30 May & 1/2 June, via phone, 24/7 App, complaints, chats, Techs all contacted, letter ti Telstra CEO.ADSL internet does not work, every test requested performed including Foxtel ...

Level 2: Rookie

Hi I'm currently having issues with my emails. I can only send and receive emails through live mail & outlook when my modem is in the 4g backup mode. When on the adls connection it keeps throwing me errors. Is this a modem issue?

Level 1: Cadet

Unable to get nbn data usage. Keeps telling me to try again later. 

Level 1: Cadet

Have had NBN connected and now waiting for Wifi to be connected.  Could you please advise where to go from here?  Thanks.    

Level 2: Rookie

you promised 2hours on Friday speaking with staff .Promised connection 10-1pm.No connection rang you then you promised 30 mins max 60hours a man would ring &connect me.Nothing so on the phone again for over 50 mins &then told wait two hours &then you ...

Level 1: Cadet

Hi guys, I had NBN with Optus (HFC) and ported across to Telstra. Will the Optus NTD/modem work on  Telstra ? Optus provided me with a Netgear Cable eMTA CM500V-1STAUS.  The COAX cable plugs straight into it from the wall socket. Will this work with ...

Level 1: Cadet

Hi, Dropbox connection is not possible in NBN. Did a factory reset. Works for 24 hours and now even after factory reset, not working anymore. Any suggestions?  

Level 2: Rookie

I am trying to track a moving house order  MV89975652 that was lodged on the 22/5/20.

Level 1: Cadet

Is there any timeframe on new NBN installations no longer being paused. Is this location specific? This is the prompt that comes up when trying to place order through Telstra app. Struggling through slow speed and have been eagerly awaiting NBN avail ...

Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

Level 1: Cadet

I have been trying to move my home internet since last week, nothing online is working. It just takes you around in circles. I now want to disconnect my internet completely as i have now moved and without internet and also still paying for a service ...

Level 2: Rookie

Live on the Far South Coast of NSW. NBN was installed 25th May  NBN stopped working on Saturday night 29th May just as about to watch Kayo Sports- NRL . Rang Telstra with mobile and was on hold for 1hour 10mins and gave up. NBN was working again the ...

Level 1: Cadet

Does anyone know how to do this? The current contact online just runs me around in circles, says to get accessories in the Telstra store, but the smart modem is not listed.

Level 1: Cadet

I am trying to reactivate an old bigpond email account that I had linked to an old broadband modem but since ended that telstra service broadband use and since then have resigned up with telstra for our home internet service.  Always had telstra mobi ...

Level 1: Cadet

I have recently been connected to ADSL2+ with the Telstra Smart Modem - Since getting the connection not once has the internet worked. We went onto the mobile network and then since then the light has been blue on the modem. I have reset and turned o ...

Level 1: Cadet

Hi everyone, I have been waiting 4 weeks for my iphone order. Has anyone else had this problem? I heard it has something to do with the issues at Toll.

Level 1: Cadet

Hi There!
I own a Game server (Garry's Mod) and it's run on a new dedicated server I got (I had a weaker VPS with a different IP which people could connect to). However, it seems as if the IP is being blocked by Telstra as I can connect on Voda anothe ...

Level 1: Cadet

Hi, Placed an order for home broadband 2 weeks ago and still have not received any information on the order, there's no record of my order number???? There's no telephone support and no chat only the virtual assistant which is useless. Anyone tell me ...

Level 1: Cadet

I have Foxtel through Telstra and want to know if there is anything extra I have to do in this regard, when self switching to nbn connection.

Level 1: Cadet

Technician installed nbn on Friday morning . He said it should be working .  Sunday 1153 it is still not working. When he left he said it was all installed correctly.  He said contact Telstra. Well they said it takes 24 to 48 hours to activated . Sti ...

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