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Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Djsb
Level 1: Cadet

Hi all,We currently have Foxtel via Optus Coax. We are moving to Telstra NBN bundle with home phone, mobiles, internet and Foxtel. Will Telstra have to install a new coax cable to our house as we are in a HFC NBN area? Also will all the services come ...

snowknet
Level 1: Cadet

Hi, my NBN internet has been out for 3 days, i tried support number, it always end the call and ask me to use messaging tool, and no response in messaging tool.the website showing no outage in my area, but obviously the internet was working before, a ...

Fire76
Level 1: Cadet

So frustrating that no one will answer at Telstra about my NBN excess changes. i have called sent a message from the App no one ever responds. You might want to chat to me before I move to a different NBN provider.

Josif1
Level 1: Cadet

So first made contact with Telstra to get fixed nbn switched on the 1st of June previously I was with my republic NBN services, acutely my last few days before I called Telstra. It still not connected took 3 week + just to get the modern and now my o ...

konmanos
Level 2: Rookie

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

family2
Level 1: Cadet

I'm sick of being asked the same questions over and over and here its week later and still cant talk to anyone about connecting to the NBN

Neemo
Level 2: Rookie

I contacted Telstra on the 1st of June when NBN became available. It took 9 days to process and the date of the 22 of June was given for installation. Needless to say NBN wasn't finalised and a technician has not visited as required for FTTC. It is t ...

Speleobob
Level 1: Cadet

We have the smart modem and netcomm wireless gateway

Helotoby
Level 1: Cadet

Nbn

How do I arrange NBN connection

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

stevie78
Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

ov3rpar
Level 1: Cadet

Hello CrowdSupport community. Looking for assistance. Current Configuration NTD - AX6000 - Gen2 (VOIP)  AX6000 (Connected direct to NTD)Firmware - 1.1.0 Build 20200427 rel.80857(5553)Hardware - Archer AX6000 v1.0 Gen2 - (Connected from AX6000 (LAN) - ...

AUCHRBEN
Level 2: Rookie

I've recently obtained a Toshiba laptop with Windows 10. I have a Telstra Smart Moden Gen 2. I have multiple devices throughout the house which can see and connect to the wireless with no issues.  My windows 10 laptop is unable to see my telstra mode ...

Vandaman
Level 3: Gumshoe

Screenshot says it all. I used to get 1 - 2Mbps. Which is slow. But this is a crawl.... I can't get direct support from Telstra because there's no one manning the phones. The web chat app is directing me to phone. The phone is directing me to iOS web ...

tyce
Level 2: Rookie

Hoping someone would be able to kindly assist here. I moved houses 4 weeks ago and immediately signed up for the "moving house internet". Received a tracking number starting with NA. Untrackable when I checked several times. I've spoken to someone on ...

Adnan1
Level 2: Rookie

trying to login to  facebook.com doamin web pages time out with an unreachable network error.  All other regularly used sites  function just fine.tried same apps such as facebook and whatsup and viber at my freind place they where fine only at my pla ...

vbmdsau
Level 2: Rookie

This week we have been receiving a lot of  This page isn’t workingmygateway.gateway redirected you too many times.ERR_TOO_MANY_REDIRECTS for some common web addresses, including Telstra Support this morning, staticice (au) and Nexus Mods. We are not ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

Fire76
Level 1: Cadet

So frustrating that no one will answer at Telstra about my NBN excess changes. i have called sent a message from the App no one ever responds. You might want to chat to me before I move to a different NBN provider.

Josif1
Level 1: Cadet

So first made contact with Telstra to get fixed nbn switched on the 1st of June previously I was with my republic NBN services, acutely my last few days before I called Telstra. It still not connected took 3 week + just to get the modern and now my o ...

Poppy-1802
Level 1: Cadet

Why do cell phone often show no internet?

John3517
Level 1: Cadet

Switching to Telstra and placed order on June 2, no modem arrived found the order was bungled. New order on June 11, modem arrived and plugged in on June 18. Smart modem won't log in using FW NBN and stuck on 4G backup (Front blue LED) can't call Tel ...

SampsonGums
Level 1: Cadet

Placed an online order on the 28/05/20, and received an emailed order confirmation with apparently an invalid order reference? (NA51007001). Then a few days later an email "important information about your plan". This was followed by nothing but cric ...

Ray1976
Level 1: Cadet

 Hi AllI was hoping someone could tell me the easiest way to organize a Telstra Tech to come out and have a look at my home connection, it seems very hard to get in contact with someone at Telstra ATM because of Covid. Cheers

Roger75
Level 1: Cadet

We are in a ridiculous bind.  We selected Telstra for NBN and have placed an order which has been confirmed by Telstra email.  As the order was acknowledged on 22 May, we thought we could track the progress.  The web site says that the order number, ...

ListoTech
Level 1: Cadet

Hi All, My internet is dropping out at exactly midnight for 5 minutes (been happening for about 1 week). I have done the classic IT turn it off and on again but getting the same results. Any suggestions? Telstra support have been useless. Thanks.

AllanW1
Level 1: Cadet

Hi, We have currently moved homes and would like to know if i can transfer my existing Mobile Broadband Plan $59 into a more suitable plan for where i live. My previous location was remote country farm and thus we could only get Mobile broadband we h ...

EOL
Level 1: Cadet

ADSL went down on 21 April. None was able to find any fault or fix. Running on 4G backup since then.NBN migration order stuck since May 28. Received hardware, plugged in for weeks, got power + link solid blue. No one in Telstra knows what is going on ...

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