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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

damienq
Level 1: Cadet

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

qwerty12345
Level 1: Cadet

I have used support before but it is so bad at the moment that the customer service is making me change my mind and go with someone else. I have a Telstra Gateway Max Cable modem and have been having issues lately with the wifi dropping and I need to ...

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Overit05
Level 1: Cadet

To say I’m frustrated would be an understatement!! 
14 years in my home - no ADSL ever - we got connected to NBN 2 1/2 years ago - with average speed of 12-15 mbps!! I went to the ombudsman and NBN has to upgrade - there was to be a 12 month wait!! Or ...

Annoyed552
Level 1: Cadet

I have been trying to contact Telstra to get my email sorted out for 2 days.  I have been on hold for 55 minutes yesterday after being transferred 4 times prior to that.  Today no one rang me back as arranged so I rang the number I was given - a dire ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

yubo
Level 1: Cadet

I need to set up my account, it marked as completed but not showing up in my billing information or even in my account setting. Trying to get some one to have a look since it is not a common issue, but every phone call, even 24x7 trying to send me to ...

Suckmeoff
Level 1: Cadet

As with many subscriber complaints, my tethered mobile to act as modem is experiencing drop out, none connection, cannot find DNS of most sites, stalling and lock out. Sounds like it's got Covid 19. This has been deteriating progressively on my PC to ...

SNair29
Level 1: Cadet

There was a restriction put on our home NBN - I forgot to pay the bill! Oops! Telstra told me the restrictions would be lifted within 24 hours but it’s been one week now and we still don’t have internet at home. 
I have phoned them everyday, 2 or 3 ti ...

Mango2020
Level 1: Cadet

Is it mandatory for all Telstra Cable internet customers to move to NBN? NBN is available in my area, but I don’t want to ever migrate unless I have to. I heard that some cable internet customers (not sure Telstra or other providers) do not have to m ...

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 2: Rookie

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

damienq
Level 1: Cadet

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

yubo
Level 1: Cadet

I need to set up my account, it marked as completed but not showing up in my billing information or even in my account setting. Trying to get some one to have a look since it is not a common issue, but every phone call, even 24x7 trying to send me to ...

Kennethkwok
Level 1: Cadet

My internet service was suspended at 4pm today.no outstanding bill issue.  How can I find someone to fix it and explain what happened?  

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

Belladona2
Level 1: Cadet
stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Peter612
Level 1: Cadet

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