Home Broadband

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Hello everyone, I have exhausted all resources and am hoping someone from Telstra could assist here. Since Sunday the 2nd of August when Telstra services experienced interruptions my internet service has been very unstable. Typical speeds prior to th ...

In July we received sms advising our NBN is switching to mobile back up. At end of July until today I have been using the Telstra text service on 6 occasions now to request update to why it’s on mobile back up and if there is an issue and when will i ...

We moved home Monday 3/8/20. I set up the transfer of Telstra NBN connection on 27/7, with connection date set to 5/8. Order number MV89999840. No sign of life on the NBN modem as yet. How do I follow this up and get connected?

My WiFi channel always changes on its own even though I turned off band steering and made sure its not on auto. When i try to put it on a specific channel and save it changes to that channel but a minute later it reverts back to auto for some reason. ...

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

I can not connect to the NBN after I was moving home. I called Telstra team on 22 JULY, they said they will cut off my internet connection until 4 August. It's 5 August now but nothing changed. I called Telstra today and a lady just asks me if I havi ...

Was a new NBN connection 3 years ago with no issues. Now for the past 4 months at around 1.30pm every day the internet drops out for only about 4 minutes max. We have made no changes i.e. no new security systems connected etc. We have the usual smart ...

I asked to change from cable to nbn but I don't ask the professional installation service. I got the email for the appointment that I don't want and I think I have to pay the fee. How can I change the option  that  I don't want?

My sent folder does not save any of my sent emails, I have tried playing with the settings as mentioned in previous posts or technical support etc but it still doesn't work. It only randomly saves emails every now and then. Its been going on for awhi ...