Home Broadband

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

FFS!!!  4 hours trying to resolve a Telstra Box Office account issue.
Four painful hours ... and then they just disconnect with the auto-generated "oh, we're finished for the day" message!!

Last activity was19:26, Apr 11Farooq S M D: I am getting the d ...

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

From the 30th March, 2021, I stopped receiving emails to my Bigpond email account.  After 6 attempts at getting support from Telstra, I am still no closer to a fix.  Any suggestions?

I called Telstra to fix a slow internet issue and they ended up stopping the internet all together. Could someone please help me reconnect to the internet. 

Wanting to enable free data top up on my nbn account but unable? 

I have Telstra cable internet still. Modem wifi light is on with green lights on Online and WAN/DSL. WiFi is working fine on mobiles but suddenly both TVs have internet errors for Netflix and You Tube.Have tried reseting modem and tv.TV not even pick ...

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

Hi
Is IPV6 configuration still only available for Business Customers?
I could only find answers from long ago (2016) and I really need to address the following error message.

Our system has detected that 550-5.7.1 this message does not meet IPv6 sending ...

Spike in data usage (unexplained) 13 April, 2021. Speed slowed for rest of billing period. Regional (Western) Victoria. Simultaneously lost dial-tone on home phone.
Many similar instances over several years on CrowdSupport. This has happened before at ...

Been trying to switch over from my existing cable to NBN today. Technician came and installed the black NBN box and it is working perfectly. Have plugged in the Telstra smart modem and will not connect. Only shows blue light, will not connect to gree ...

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

Hi,I've been experiencing broadband speed issues and can not resolve it. The issues present as a variable download speed that spikes and drops repeatedly. I often don't notice when streaming but it manifests when having video meetings (I work from ho ...

Last night my internet twice had issues just small hiccups, then it came good however since then the 4g backup light has stayed orange. Telstra outages has none listed, anyone know of any issues? Postcode: 2567

Hi I purchased a new PC for my son and laptop for myself. My laptop connects to the wifi at home but I cannot get my sons PC connected. It shows other wifi connections including my hotspot from my phone  (when I turn it on). My others sons pc is conn ...

Looking for advice on what to do. We logged a job back in December to move our NBN, and job was booked for January 2021. Then job got changed to March 2021. Then job got changed to May 2021. Our neighbours have NBN but NBN claim technical issues. The ...

My overpriced and underwhelming Velocity connection will not connect to LAN. NTD LAN light remains orange. A few addresses around me are experiencing the same outage notification. The problem is the notification states that the outage has occurred si ...

I have changed my NBN wifi username and password after being hacked for data, I can log into the wifi from my mobile with the new password but don't know how to log in with the new password on the desktop, can anyone help me here please, Thanks 

We have a 100GB per month plan.  We have Netflix and Disney Plus.  We have watched 3 movies in two weeks.  2 weeks into our monthly plan overnight we had a data usage of 319,000gb which put us over our monthly limit and slowed our internet speed to h ...

Ive been a long term customer of telstra, had issues in the past but their service was improving......firstly i would make a comment about contacting support...WHAT A ROUNDABOUT NIGHTMARE.....I forgot how you  seem to run in circles.......Back to the ...

feed up with going round in circles on messages how do I get someone to actually repair line

I've been trying to get connected to Telstra cable for the last month and have not gotten any useful resolution for the last month. I have had all the hardware put in and have even purchased a modem for myself, unfortunately after repeated attempts t ...

Morning i have been notified by a website that I use, that I have an active VPN running. problem is I have never had or used a VPN, done searches on all devices and there is none. we use a wifi Telstra smart modem gen 2 , NBN cabled I am really not u ...

Works in Kelmscott and wondering if vibration might have effected my line rate, it use to be around 64Mbps as 800 meter from the Node, now its 11 Mbps. What can I do as also experiencing dropouts for a week and Telstra are only monitoring when there ...

Telstra sell person recommended 5G wireless boradband to me as I have issue with nbn not service on my property. I explained to the sell person that I am heavy user with 10 devices connected the same time where we used to watch youtube, wfh, home sec ...