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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Confusednotsure
Level 1: Cadet

Hi all I am to self-install my switchover from cable to NBN. However, I also have a work ADSL connection.  I notice the instructions say to disconnect all phone socket connections. Is this going to affect my work ADSL or is it still fine to use the p ...

Mernda3754
Level 1: Cadet

Hi All, noticed the Technicolour DJA0231 Gen 2 must have had a firmware upgrade 18.1.c.0543-950-RA and its added game Optimiser which I know has issues. My trend Micro Home Security station has stopped working its main light is continually flashing r ...

Glenn57
Level 1: Cadet

I have two services linked to my account, a mobile phone and a home 4G Wifi Broadband - I don't have a landline.

I am trying to upgrade the plan on my home Wifi from the old 89$/80 Gb plan to the new 75$/200 Gb plan. When I try to do this, via the upg ...

Rj45
Level 1: Cadet

Put an order in for nbn for an apartment last night but found out today we lost it so want to cancel the order before it goes thru but can't talk to anyone or cancel it online  

ulive-ulearn
Level 1: Cadet

can connect to office or any streaming site due to constant drop outs.... I literally cant watch a video on You tube unless I wake up at 3 am..Cant get onto help....last time the chat took 12 hours to reply at 7:15 AM....I was threatended with losing ...

tmohanathas
Level 1: Cadet

My NBN  Speed is very slow. Couldn’t contact support. Going round and round clicking the tabs 
Message us tab is not working? I am not sure What type of service Telstra is providing? Very bad support service. Can some one help me to improve the speed

the_Unforgiven
Level 1: Cadet

I finally get ADSL after trying for several decades.  But if you are talking to a General Manager or his stooge in charge, they take it that a $90 per month ADSL plan is ADSL1, or is it someone from within Telstra itself?  No-one knows and no-one car ...

LP18
Level 1: Cadet

NBN

Wanting to know when I can have NBN installed at home? Tried calling and was on hold for 1½ hours before being cut off.

AmTiredOfThis
Level 1: Cadet

We have regular NBN dropouts. This has been reported several times.  Once we were told the issue was fixed (but we still get dropouts). With covid my family members are now required to work at home. The dropouts interfere with that.  If the dropouts ...

kel123
Level 1: Cadet

NBN

Hi, I need to reschedule an appointment for a NBN connection, and I cannot get through to the case management team. Is someone able to help?

Sennaman
Level 2: Rookie

Hi, if I receive the internet through Telsta Cable (this is through the Foxtel Coaxial cable) will I be disconnected on the date it states in the letters I have received. I have read some posts where people think you DO NOT have to switch over to the ...

Tracyg
Level 1: Cadet

I just received a call from 0455708011 saying that my internet will be disconnected from today. It then said to press 1 to reconnect and I was transferred to an Indian Call Centre. I then hung up. Can you please confirm that this was a scam call?

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

Glenn57
Level 1: Cadet

I have two services linked to my account, a mobile phone and a home 4G Wifi Broadband - I don't have a landline.

I am trying to upgrade the plan on my home Wifi from the old 89$/80 Gb plan to the new 75$/200 Gb plan. When I try to do this, via the upg ...

ulive-ulearn
Level 1: Cadet

can connect to office or any streaming site due to constant drop outs.... I literally cant watch a video on You tube unless I wake up at 3 am..Cant get onto help....last time the chat took 12 hours to reply at 7:15 AM....I was threatended with losing ...

tmohanathas
Level 1: Cadet

My NBN  Speed is very slow. Couldn’t contact support. Going round and round clicking the tabs 
Message us tab is not working? I am not sure What type of service Telstra is providing? Very bad support service. Can some one help me to improve the speed

LP18
Level 1: Cadet

NBN

Wanting to know when I can have NBN installed at home? Tried calling and was on hold for 1½ hours before being cut off.

KCC2
Level 1: Cadet

Our business needs to speak to Telstra about an issue that can't be solved by looking up other people's answers. They do not answer on any number, refer you to their website and make it so that you can pay them money but you can't speak to them for s ...

G19
Level 1: Cadet

Hi dear I need nbn services can you help me please.

Niish
Level 1: Cadet

Hi guys  I received a letter from Telstra that it is mandatory to switch to Nbn before a certain date in October 2020. I’m currently stuck in India and not sure when I’ll be able to travel back to Melbourne. The letter mentioned that if I don’t switc ...

offair
Level 1: Cadet

My modem is stuck on mobile mode. Getting .2 mbps up and download. Noticed it getting slower for some time. Turns out it had been shaped (reached 30gig) and slowed by Telstra. Spent an hour on the phone with tech troubleshooting and unshaping modem. ...

brettmj
Level 1: Cadet

Please supply a link so I can start the process to connect to the NBN with Telstra. I am at the very start need to arrange for the box to be installed on the house

Edm32
Level 1: Cadet

Can not connect to my wifi

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