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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Colville
Level 2: Rookie

Hello, Just lately (about the last two weeks) I have been finding the internet not connected each morning.My computer has the globe symbol and it is saying no internet connection.The interesting part in that the Telstra Smart Modem Gen 2 appears fine ...

MKS
Level 1: Cadet

I have this Telstra Standard Plus Speed - NBN FTTN Technology Type  plan. it's typical evening speed is 50Mbps but when I test the speed it comes to 14-16Mbps. is it something Telstra needs to do to increase to the stated 50Mbps evening speeds.  Prev ...

itsus96
Level 2: Rookie

My connection drops out every 30 minutes. I have been in touch with tech support  a few times about a month ago with the usual resets, change cables etc etc. The last conversation was just over 3 hours long with no help in sight. My gateway event log ...

Snoopyau77
Level 1: Cadet

Hello I have a new NBN order all if have so far is a order number starting with NAxxxxxxxx. I signed up on Saturday and have not been able to get any updates on the progress of this order. I cannot login into the app for chat support and cannot reach ...

Vanuatu1
Level 1: Cadet

Hi, i am without internet again. First time ordered nbn (have cable) and the order was closed and then cable suspended until I ordered nbn package again, without any warning.  Now the nbn order has been canceled again (without any warning) and cable ...

Scott2104
Level 1: Cadet

NBN

I have received a number of sms messages now telling me to call 1800 772 843 regarding switching over to nbn. I have been followed up saying that I need to switch as I may be disconnected via email. The email contains a link to talk to someone, but t ...

Michelle85
Level 1: Cadet

Hi there, My home internet is not working, I have tried restarting the modem, restarting my devices but it has not resolved.  I logged on the the Telstra app and it is saying my service has been suspended but it does not say why! I have no overdue pa ...

Arka
Level 1: Cadet

Nbn

Telstra nbn drop out every 10 minutes For the last 2 months case manager never rings back and now lost speed boost again, disappointed! billing wrong to again.

MaxSophie
Level 6: Bloodhound

So my mother ported from Optus Cable (broadband and phone) to NBN HFC (Broadband and phone). The broadband is all fine and she can call out on the phone - but only people on the Telstra network can phone her.  As an example, people on Optus get a "th ...

Nicole39
Level 1: Cadet

My nbn box is clicking and the link button flashing red any one know what’s wrong with it 

sassy18
Level 1: Cadet

Hi,I am relocating to 6 Cahill Road, Hines Hill and wish to transfer my Telstra bundle.  I have phoned your customer service and was told I would have to go with Satellite and look for another provider.I have contacted my landlord who resides approx. ...

LazarusBJ
Level 2: Rookie

NBN tells me 'impacted services' are 'switched off' for my house in early Jan 2021 and I'm on my final reminder - this infers if I do nothing I will be without home broadband there-after!My house is a Hybrid Fibre Coaxial (HFC) customer and my curren ...

Bradford18
Level 1: Cadet

Hi, I placed an order for NBN 25/11/2020 and received an email with an order reference number.  I've tried calling Telstra but get an sms to the order tracker portal however the reference number doesn't work there.  Everytime I call the 132200 number ...

Chris19651965
Level 1: Cadet

connection won’t go to solid blue

DWSim
Level 1: Cadet

I have had the constant NBN dropout issues and have spent 4 months trying to solve them. When i received the second Modem from Telstra it worked ok for a while, but then drop outs resumed out every half hour  to 1 hour. I have spent endless hours on ...

JB1357
Level 1: Cadet

Can anyone help with this I have been on the phone to telstra for almost 3 hours still not fixed

tko
Level 2: Rookie

Hi All, For about 2 weeks I experience frequent NBN dropouts. The lower 2 LEDs on the black NBN start to flash and the connection is gone for 1-2 minutes. This is clearly an NBN issue, because my neighbours, using different providers (Telstra, TPG, O ...

BOLTON59
Level 1: Cadet

Hi all,we have recently connected to the NBN & our home phone is now via the modem.Since the connection, all incoming calls now say "Out of Area".i have checked our account & we have caller ID activated ?am i missing something ?Cheers in advance

needhelpasap
Level 1: Cadet

Hi Everyone,  My partner and I ordered a NBN plan with Telstra, $90 a month, we received the order confirmation email on the 8/10 then no information after. No emails regarding bills or account information, literally nothing. Yesterday our internet/w ...

Level 24: Supreme Being cf4
Level 24: Supreme Being

I recently purchased a new Dell laptop. When I did a speed test using the Ookla speed test site I was surprised to find the upload speed was only 0.10 Mbps. This slow upload speed was recorded using both WiFi and ethernet connections. My speed on all ...

JS2202
Level 1: Cadet

I have connections the Telstra Smart Modem and Telstra Cable Adaptor as per instructions except that I am unable to unscrew the coaxial cable from the wall to the coaxial splitter so I am using the one that was already there. I am currently getting t ...

Olivia23
Level 1: Cadet

I am an existing Telstra customer and I am looking at buying an apartment but want to check that NBN is available in the apartment.

When I enter the address on telstra and NBN website, it says Address check not availableSorry we are unable to check yo ...

lionreader
Level 4: Private Eye

I have been facing DROP-OUT issues on my NBN wi-fi network from Telstra since last week and on Monday the problem became very acute. I tried calling the 132200 number and went through a range of their nonsensical voice activated options to get suppor ...

Kim27
Level 1: Cadet

Hi,our email has been blocked and it says that it has been compromised.  

itsus96
Level 2: Rookie

My connection drops out every 30 minutes. I have been in touch with tech support  a few times about a month ago with the usual resets, change cables etc etc. The last conversation was just over 3 hours long with no help in sight. My gateway event log ...

tko
Level 2: Rookie

Hi All, For about 2 weeks I experience frequent NBN dropouts. The lower 2 LEDs on the black NBN start to flash and the connection is gone for 1-2 minutes. This is clearly an NBN issue, because my neighbours, using different providers (Telstra, TPG, O ...

lionreader
Level 4: Private Eye

I have been facing DROP-OUT issues on my NBN wi-fi network from Telstra since last week and on Monday the problem became very acute. I tried calling the 132200 number and went through a range of their nonsensical voice activated options to get suppor ...

givenup2
Level 3: Gumshoe

Hi, I am having issues with my NBN. It started on the 23rd of Oct, technician had come and fixed the line,  My speed was around mid 40s on the day and had a stable connection. But the next day it had gone done to mid 20's.I was having regular dropout ...

SeasTheDay
Level 1: Cadet

I have a Technicolor TH799vac and am wondering if this device is locked to Telstra NBN. 

SamJamRam
Level 3: Gumshoe

Following Telstra's offer of a free NBN modem upgrade to a Telstra Smart Modem Gen 2, I have successfully installed the modem except for one issue, our Uniden DECT 2145 phone has stopped displaying Caller ID information for incoming calls.  

doug18
Level 2: Rookie

Have been having this trouble for over a week. Tying to get it fixed is a nightmare. Troubleshooting problem with Telstra results in Telstra saying "detected an issue with your service" NBN Fail and to message them. Problem is the message button does ...

BrayParkUser
Level 4: Private Eye

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

wombat30
Level 1: Cadet

I can't seem to find a way to limit my kids wifi usage at a device level using the parental control settings. The only parental control measures I can find seem to be a blanket block every device type setup, which is not what I need. I have the NBN s ...

Offshoresux
Level 2: Rookie

Hi all, Telstra or NBN decided they would do some upgrades on the lines today and since it has been "completed". Our VDSL is showing connected but we're not getting any IP address from Telstra's side. 3/4G doesn't work here so dead in the water unles ...

PhillipNgo
Level 2: Rookie

I got a call from a mobile number 0455 273 730 telling me that my telstra bigpond will be disconnected tomorrow if I don't click on option 1 or 2. ??I checked my bill and confirm payment is up to date so why am I being disconnected? All my effort to ...

MARKG17
Level 1: Cadet

When I had NBN connected underground to the house, they had to run a new conduit and the old Telstra cable was left in the ground. Can I disconnect the old Telstra cable? Thanks

southbrisbane
Level 1: Cadet

i am finding it impossible to talk to someone in Telstra over the phone or chat? my contract finished in July and i was told i was being moved to NBN on a month to month on a discounted rate and i find out i am still on ADSL on the same discounted ra ...

scotty0508
Level 2: Rookie

I have 1000 gig of nbn and I'm not useing it ,do i need the nbn to to operate my paid TV and wireless internet connection otherwise I'm paying for nothing. 

damienq
Level 2: Rookie

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

Pedro141
Level 3: Gumshoe

Currently I use Gmail as my main email account, with emails from Telstra broadband automatically transferred to my gmail account.Have tried to filter certain inbound email so that they are deleted however the ones that are addressed toxxxxx@bigpond.n ...

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

garthman79
Level 1: Cadet

Hi,I am trying to get NBN connected to a newly built property. I reached out to NBN, but they said that Telstra has to lodge a "service class rollback request", from class 24 to 21. Once this has been reported to the NBN, they can proceed with the ne ...

Pop49
Level 1: Cadet

Hi, I went onto Telstra website to move fron adsl2+ to nbn. I checked street adress and chose bundled plan. On 30th Oct, my app said voice changed over and order complete. After many hours, apparently I have only changed plan. I now need to do a tran ...

gac
Level 2: Rookie

I know that I am a dummy when it comes to computers/internet but I am trying to understand how my internet can change word attachments in emails so that they end up as a winmail,dat which is a DAT file from imap://imap.telstra.com:993.I got in touch ...

thomas6
Level 1: Cadet

Hello. I'm struggling printing emails from my Telstra web-based email account. I can print from other programmes/apps but when i try and print an email it only gives me the option of saving as a PDF. I know it sounds silly but I can't find the option ...

Krammigss
Level 3: Gumshoe

As of yesterday afternoon I have been unable to access our servers via FTP nor RDP.Browsing is fine just not the as mentioned. I just noticed an hour ago the Connection light is Purple which indicated the modem is running on 4G. a) why can I not conn ...

rb39
Level 1: Cadet

Hi,Last year we got a nbn FTTP utility box installed. When I contacted Telstra to get it switched over they told me that FTTP isn't available at my location. What should I do?Thanks

geoffro3
Level 1: Cadet

So,I am an existing customer paying 100 pm for unlimited at 50mbps.I want a new contract with a smart modem at the offer for new customers which is cheaper than my existing deal without the modem.As a loyal customer of several years why cant I get th ...

NB20B
Level 2: Rookie

We currently have ADSL and Foxtel through Telstra and are wanting to sign up for NBN we don’t want to change the Foxtel package we have which is just Foxtel plus and drama channel - so question is how do we do this as the only entertainment package i ...

Snoopyau77
Level 1: Cadet

Hello I have a new NBN order all if have so far is a order number starting with NAxxxxxxxx. I signed up on Saturday and have not been able to get any updates on the progress of this order. I cannot login into the app for chat support and cannot reach ...

sassy18
Level 1: Cadet

Hi,I am relocating to 6 Cahill Road, Hines Hill and wish to transfer my Telstra bundle.  I have phoned your customer service and was told I would have to go with Satellite and look for another provider.I have contacted my landlord who resides approx. ...

Bradford18
Level 1: Cadet

Hi, I placed an order for NBN 25/11/2020 and received an email with an order reference number.  I've tried calling Telstra but get an sms to the order tracker portal however the reference number doesn't work there.  Everytime I call the 132200 number ...

Kim27
Level 1: Cadet

Hi,our email has been blocked and it says that it has been compromised.  

agefender
Level 1: Cadet

Waited almost 6 hours today 2 hours a few days ago had my brother call also waited almost 2 hours to get technical support as my internet is out and has been for over a week. Tomorrow’s call will be to cancel service. 

Kyedoc
Level 1: Cadet

Hiwe are travelling Australia for a couple of years and are renting out our home, so need to cancel the home internet. Wondering how I do this?

strex
Level 2: Rookie

Since September 4th I have been trying to get my new NBN service operational - the service and support recieved from Telstra is probably the worst I have ever experienced in my entire life - trust me I've dealt with nearly every commercial service pr ...

SBJ3
Level 1: Cadet

Telstra kept hassling me about switching to NBN but when I did nothing happened.The order was on Oct 25th - but no way of checking what has happened to it,Telstra new interface is doing an excellent job of keeping customers in the dark,

Benpearson5
Level 1: Cadet

I received a call today from an NBN tech asking to confirm my appointment address and they told me telstra provided them with the wrong address (they provided my mailing address instead) so they can no longer make my appointment. None of the options ...

Memaw
Level 1: Cadet

I have a new Xbox on my NBN account I need it moved to another account. Can this be done?

allstarpanther
Level 1: Cadet

I currenty have telstra cable internet and foxtel as well as home phoneI have a question1.my cable modem and telstra smart modem is in another room when i upgrade to the NBN will they( can they ) move the connection as i know that home phone will run ...

charmyair
Level 1: Cadet

Telstra does limit your NBN speeds.As much as they deny it, they can't explain:Where all the extra speed came from when the covid19 hit?They claimed "we are expanding customer needs during these times'.Now the panic is over, so is the speed.How resta ...

cocolero
Level 3: Gumshoe

Oculus VR Apps blocked: Telstra wifi is blocking VR (Virtual Reality) chat channels. Apps: • VR Chat • BeatSaber does not connect to the online server. This has occurred between Tuesday night 17th Nov or Wednesday Morning 18th Nov 2020. Restarting th ...

bigshiro
Level 1: Cadet

PEGASUSDIGITAL
Level 1: Cadet

Several of my overseas email friends servers are now refusing to accept emails from bigpond.com IP address, saying that BigPond is a source of SPAM. What's going on with BigPond and why is there never anyone available to talk to.

32years
Level 1: Cadet

After 32 years a loyal customer I can no longer contact help when I need it.This company has become a joke and should be prospected for charging for service it does not provide.Heading to the Telstra shop to close account.

Steviolololz
Level 2: Rookie

So I am yet again (for the second time in three years) moving into a new build that is at service class 1 (no drop or PCD let alone NTD) and am running up against similar issues as the last time (don’t get me started on why builders don’t get these s ...

AndreNelson
Level 1: Cadet

Blah

Cbear28
Level 1: Cadet

Nbn

A week ago my daughter contacted Telstra to disconnect her NBN at her address in qld as she is moving home. Her account is linked to ours shut has a different account number. After returning home we realised our NBN was off so contacted Telstra. The ...

Ja-Z
Level 1: Cadet

I read on another forum that the data meters were turned off during Covid. Are they back on? I have unlimited data now, but am moving to NBN with a 200GB per month limit. Thus, I want to know how much data I've been using lately.

AlirezaA
Level 1: Cadet

I am moving from Darwin to Brisbane and I have to stay in a hotel for a few days while finding a place for rent. So, I will not have a permanent address for a few days (max 2 weeks). How can I request a moving house service without having a current a ...

Ari24
Level 1: Cadet

My NBN order is created almost a month ago i have only received one modem still waiting.... support spoke to me 2 weeks ago and told me there is a problem with the order and my modem will be shipped soon. still nothing, she was not able to give me an ...

sydneydutch
Level 2: Rookie

Telstra are terminating Smart Hone Security service on 19th Nov and we cannot contact Telstra to confirm we want to switch to Google nest as per Telstra offer via emails- this has being on going frustration for a couple of months now.has anyone had a ...

Curto
Level 1: Cadet

I'm currently on Telstra cable and moving apartments next week.  The new apartment has FttP so I placed an order almost a week ago.  The order is at the "Hardware Delivery" with the status of "Being Processed". My current service is going to be cut o ...

Johnson8
Level 1: Cadet

I want to disconnect my broadband as I have connected NBN at another residence.  It seems the 'easiest' way is to call the call centre and say 'disconnect' but the call centre is too busy to take calls so they put my onto the App chat.  So far it has ...

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