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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

No_5G
Level 1: Cadet

Can someone at Telstra PLEASE give me an answer, because even after raising a complaint and escalating to the TIO, after 2 months I have STILL not been able to speak to anyone that can provide me with an answer other than, "too bad, so sad" 

I'm tryin ...

Perthrandom
Level 1: Cadet

Help me Telstra! I ordered 5g modem end of November (first time order). Did not get it. The tracking site provided by Telstra said ‘delivered’ but another tracking site says ‘returned to sender ‘  i back and forth talked to Telstra online a few times ...

forgottenNBN
Level 1: Cadet

I live in Bonogin, but somehow NBN slipped past my area and proposed NBN service went from Fibre to the Node to Fixed Wireless to magically "Satellite" (too hard basket) and advise that NBN is available and connect to Satellite (at the ridiculous rat ...

Maximouse1986
Level 1: Cadet

How many times will Telstra get away with constant lies broken promises. Working with Telstra and being one of "there" valuable staff members get treated worse than most and how do they get away with breaking ACCC laws and Just constant broken promis ...

Judi9
Level 1: Cadet

 I just finished a conversation with a customer service person in relation to getting assistance with ongoing internet dropouts.
Whilst the person was very helpful. They finished the conversation with this:“You can keep up to date with the status of y ...

admin1469
Level 1: Cadet

I have prepaid home broadband account using a sim in a dongle. How do I change this over to a monthly plan.

BRUSTAR
Level 1: Cadet

Hi I have NBN Cables from my house going to the Overhead Power lines on the street. I have abolished all my services however these Telstra Cables need to go as I am about demolish the house for a rebuild.Please help with which department can send a t ...

leonhart83
Level 3: Gumshoe

Recently I log a fault because I was getting some bandwidth issues after a lot of rain in the area. I was only able to push about 25mb down and about 15mb if I remember correctly. I started chatting to Telstra just to make sure there wasn’t any shapi ...

Chillies
Level 2: Rookie

Hi all,   I am trying to get a second line installed at the property for my business as the plate at the property has two connections on it at the wall. I removed the facial plate off the wall and there are two connections coming in from the street t ...

Mark2634
Level 2: Rookie

I have a 5g home modem with wifi issues so have to use another old router for access. I have had the modem for 10 days and Telstra have stated to get a new modem I have to cancel my account and reapply. This means no internet access for 7 days or mor ...

iwl53
Level 1: Cadet

I've been using a new Telstra Home 5G setup for the last 4 days.The modem is in a window in a direct sightline to the antennae on a Telstra tower about 100 metres away. The signal reports as good, and speed tests consistently report 500-600 Mbps down ...

David2410
Level 1: Cadet

All Facebook settings OK to allow (I think). have I missed something?

practical
Level 3: Gumshoe

Hello, Does this new Service health check work?  I have tried a few times and never seem to get results. Even contacted helpdesk, ended with no results from them. 

Luxen
Level 1: Cadet

Help please! We recently switched internet providers to Telstra nbn. All of our personal devices (phones, laptops, iPads, etc) were working with our previous provider, however on the Telstra wifi my MacBook Pro won’t connect to the wifi. It says it i ...

badgrill
Level 4: Private Eye

I've had the 5G Home Internet box for a couple of days now and mostly still everything is great, I managed to set up a NIghthawk extender to get great speeds in my study (at the other end of the house). So far so good. Except now I have found my Goog ...

badgrill
Level 4: Private Eye

Hi I couldn't find this question already asked, so here goes  I received and set up my new 5G Home Internet box yesterday, and so far (mostly) so good - getting regular speeds over 300 Mbps (occasionally even over 400!) even in the upstairs rooms, w ...

98West
Level 1: Cadet

Help!!!!Over the last week I have spent 5 hours with remote tech support, had a Telstra field technician come out to troubleshoot (for 5 minutes not sure what he did) and had 2 brand new Telstra smart modems (Gen 2 Arcadyn) but still no internet. I h ...

FreshCat
Level 1: Cadet

Hi, Could someone PLEASE fix this issue on my internet connection? This has been an intermittent issue for over 2 years. The issue comes and goes and I already confirmed it's not my modems (have tried two that I was given), cables, power cycling issu ...

johnnic
Level 1: Cadet

Hi All,  Hope you can help, over the last week i have been experiencing frequent performance issues and dropouts on my NBN . This has been getting worse each day, Today my zoom meeting disconnected 7 times in 20 mins, and others working from home hav ...

Ca163
Level 2: Rookie

So I have made many phone calls about my internet dropping out.   Nothing has been working.   Someone was to come out and fix it.   Home all day and no one showed.    Then another phone call. Was told some was going to come out on Monday and yet agai ...

OZNomad
Level 3: Gumshoe

Hi 

Apologies, first time posting to this forum.  Just received, easy setup.. Connected.. Via WIFI

the 5G lamp is on a speeds are really good, but 25ms.. 

When I put the lan cable into the modem, I can see it appear on the modem console screen, however ...

Mc43
Level 1: Cadet

can you tell me when I will receive my refund and how much it will   

Hopeful8
Level 1: Cadet

How do I get help with my nbn service connection. This has been going on for 5 months with no definitive solution from Telstra. Telstra has replaced the Router/ modem but that did nothing. Have always Been able to connect via Wifi but not Ethernet.Ca ...

FearTec76
Level 1: Cadet

Our house NBN (FTTN) line to the street was cut by a fencing contractor (along with water and electricity lines)  How to we go about having this repaired? 

BRUSTAR
Level 1: Cadet

Hi I have NBN Cables from my house going to the Overhead Power lines on the street. I have abolished all my services however these Telstra Cables need to go as I am about demolish the house for a rebuild.Please help with which department can send a t ...

badgrill
Level 4: Private Eye

Hi I couldn't find this question already asked, so here goes  I received and set up my new 5G Home Internet box yesterday, and so far (mostly) so good - getting regular speeds over 300 Mbps (occasionally even over 400!) even in the upstairs rooms, w ...

OZNomad
Level 3: Gumshoe

Hi 

Apologies, first time posting to this forum.  Just received, easy setup.. Connected.. Via WIFI

the 5G lamp is on a speeds are really good, but 25ms.. 

When I put the lan cable into the modem, I can see it appear on the modem console screen, however ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Ellie2000
Level 1: Cadet

Hi there, I have a privacy concern in regards to the Wi-Fi nbn.I share the same Wi-Fi with my parents and the account to the Wi-Fi is in my parents name so I don't have any access to it or I can't even see what gets shown in the account. (We have a T ...

The_Augur
Level 6: Bloodhound

I have been encountering these issues all year when logging in on my laptop. 1/ When logging into telstra.com.au, we have been greeted by a Welcome Page that has long over-stayed its usefulness. The information it displays provides little value add. ...

sma888
Level 4: Private Eye

I loss wifi connection on my PC and usually I just restart the PC or the router and the problem is fixed. But this time it didn't. I run a trouble shooter and the system keep saying I haven't chosen to connect to an available network. The problem is ...

sceptic
Level 1: Cadet

I was contacted by an Indian sounding gentleman yesterday who advised me that my internet speeds were bad. He said that NBN were going to upgrade my modem with a fibre optic one & provide me with a 'socket' which would vastly improve my internet spee ...

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Auscaz
Level 4: Private Eye
AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

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