Home Broadband

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Hi, does anyone have any advice on how I might be able to find out whether the problem with my 86 year old mother's NBN nternet and phone service lies inside or outside the house -  when she doesn't have a mobile phone and therefore can't talk to a t ...

Can I talk with someone about this problem

This is beyond a joke from Telstra. We have 100 houses in Uriarra Village (ACT Canberra 2611) all affected by a non working ADSL 2 service. 20+ people have lodged a INC and still when calling Telstra they say no outage. The internet has been down for ...

Hi i received an email this morning to tell me I had exceeded my internet usage for this month.  I have 3 free top ups available.  I have tried to apply but doesnt seem to be allowing.  I have not tried 3 attempts.  Can you help out please.

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

We are in a VERY low signal strength area of Upper Karuah River. We are connecting to Telstra 4G Cell ID 134134787 using a large parabolic dish with a 700mhz biquad feed. Need to know where 134134787 is located so as to direct our big 3 meter dish th ...

My overpriced and underwhelming Velocity connection will not connect to LAN. NTD LAN light remains orange. A few addresses around me are experiencing the same outage notification. The problem is the notification states that the outage has occurred si ...

As you can no doubt tell from my user name I am FED UP. If anyone has any advise on how to escalate a complaint...... I have been trying to get a complaint with my Telstra nbn resolved or even adequately responded to since November 2020. the complain ...

In my bigpond email account under the inbox section, I usually read my emails and delete any of them that I don’t want, and leave the rest.... some of the ones that I have kept are a few years old... but starting a couple of months ago , periodically ...

just got an email saying I "You’ve reached your home broadband monthly usage limit", saying I have used 1.5TB data for this month, and my speed will be shape to 256KB?? what the ..... ?! I am on a umlinited HFC NBN plan, and probably never used up to ...

FFS!!!  4 hours trying to resolve a Telstra Box Office account issue.
Four painful hours ... and then they just disconnect with the auto-generated "oh, we're finished for the day" message!!

Last activity was19:26, Apr 11Farooq S M D: I am getting the d ...

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

From the 30th March, 2021, I stopped receiving emails to my Bigpond email account.  After 6 attempts at getting support from Telstra, I am still no closer to a fix.  Any suggestions?

I called Telstra to fix a slow internet issue and they ended up stopping the internet all together. Could someone please help me reconnect to the internet. 

Wanting to enable free data top up on my nbn account but unable? 

I have Telstra cable internet still. Modem wifi light is on with green lights on Online and WAN/DSL. WiFi is working fine on mobiles but suddenly both TVs have internet errors for Netflix and You Tube.Have tried reseting modem and tv.TV not even pick ...

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

Hi
Is IPV6 configuration still only available for Business Customers?
I could only find answers from long ago (2016) and I really need to address the following error message.

Our system has detected that 550-5.7.1 this message does not meet IPv6 sending ...

Spike in data usage (unexplained) 13 April, 2021. Speed slowed for rest of billing period. Regional (Western) Victoria. Simultaneously lost dial-tone on home phone.
Many similar instances over several years on CrowdSupport. This has happened before at ...

Been trying to switch over from my existing cable to NBN today. Technician came and installed the black NBN box and it is working perfectly. Have plugged in the Telstra smart modem and will not connect. Only shows blue light, will not connect to gree ...

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

Hi,I've been experiencing broadband speed issues and can not resolve it. The issues present as a variable download speed that spikes and drops repeatedly. I often don't notice when streaming but it manifests when having video meetings (I work from ho ...

Last night my internet twice had issues just small hiccups, then it came good however since then the 4g backup light has stayed orange. Telstra outages has none listed, anyone know of any issues? Postcode: 2567

Hi I purchased a new PC for my son and laptop for myself. My laptop connects to the wifi at home but I cannot get my sons PC connected. It shows other wifi connections including my hotspot from my phone  (when I turn it on). My others sons pc is conn ...

Looking for advice on what to do. We logged a job back in December to move our NBN, and job was booked for January 2021. Then job got changed to March 2021. Then job got changed to May 2021. Our neighbours have NBN but NBN claim technical issues. The ...