CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
neil1955
Level 1: Cadet

I have finally got around to trying to set up my 4 M35H boosters.  These come in pairs and I have successfully set up the first pair but I can't find anywhere and instructions on adding the next pair.  Each pair comes with a separate wifi SSID and it ...

Ozziebatler
Level 1: Cadet

Hi, I'm a long time cable user been with telstra 20 years. Decided to connect with NBN to enjoy better upload speeds. Did the order online in feb/march they sent out nbn & telstra box/modem, connected everything up and waited. Than I waited some more ...

PRJ1
Level 1: Cadet

While I am a home nbn Telstra customer, I am trying to contact Telstra to discuss/arrange the move from an existing nbn provider to Telstra on behalf of the local, regional Historical Society I am a member of.  It seems impossible.  I went to the loc ...

Difflam
Level 3: Gumshoe

It appears there is not enough Bandwidth in my area with speeds regularly as slow as download 1.69 Mbps and upload 0.081Mbps. I have a log of speeds. Irregularly it it is fine.
Regular drop outs.
Have to regularly restart the Modem  
The ability to cont ...

Rodbrett67
Level 1: Cadet

GavHill
Level 1: Cadet

Hi, I have low fixed wireless signal at my house, however ontop of the hill on our property the shed has a line of sight to the tower, so have decided to install fixed wireless on the shed and use existing ubiquity 150meg wireless bridge to send data ...

Rachel42
Level 1: Cadet

Hi I am wanting internet provision connected at home.  Just moved in.

Turtle10
Level 1: Cadet

So I signed up for a 25mps plan with supposed speeds of around 20mps.Connected last Friday with a speed of 9mps, checked and called the faults line and told there was an issue and it would be resolved with some tweaks within 24 hours. Now down to 4.7 ...

NotaHappyJan28
Level 1: Cadet

We are about 2 weeks away from getting the NBN FTTC and have signed up with the NBN50 option. After the fact, I started reading into FTTC capabilities and how it has the potential (key word) to achieve 100mbps/20mbps download & upload speeds. I under ...

LB64
Level 1: Cadet

I need to reschedule my nbn appointment but online doesn't work and the phone no. I called tells me to change it online. I did the chat online but I keep getting Codi who is a virtual assistant that also tells me to do it online. Very frustrating, so ...

GavHill
Level 1: Cadet

Hi, I have low fixed wireless signal at my house, however ontop of the hill on our property the shed has a line of sight to the tower, so have decided to install fixed wireless on the shed and use existing ubiquity 150meg wireless bridge to send data ...

GregW
Level 13: Super Sleuth

Hi I want to ask if there are any know issue or if anyone else is experiencing slow speeds coming from the east coast to WA? Our NBN Fixed wireless (in the COVID-19) crisis, as in more users, I am still getting 35mbps download speed at 99% of the tim ...

cborn
Level 3: Gumshoe

I'm on Telstra Core Internet (ADSL)Employer has asked for list of IP ranges I may be connecting in from so the IPSEC VPN can be configured to accept them. Apparently it is managed by a 3rd party and they have to do this, despite it adding little-to-n ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

Difflam
Level 3: Gumshoe

It appears there is not enough Bandwidth in my area with speeds regularly as slow as download 1.69 Mbps and upload 0.081Mbps. I have a log of speeds. Irregularly it it is fine.
Regular drop outs.
Have to regularly restart the Modem  
The ability to cont ...

Rodbrett67
Level 1: Cadet

LB64
Level 1: Cadet

I need to reschedule my nbn appointment but online doesn't work and the phone no. I called tells me to change it online. I did the chat online but I keep getting Codi who is a virtual assistant that also tells me to do it online. Very frustrating, so ...

Rettsy
Level 1: Cadet

Help!  I can't work, can't pay bills, can't assist kids with school because after my internet dropped out many times, I know keep getting asked to enter the password to my server.  I have tried all the passwords I have and nothing works.  I can't get ...

sab119
Level 1: Cadet

Hello, I have recently moved house and have transferred my Broadband NBN to my new residence. I have received my new modem but apparently I also need a NBN connection box. I went into a Telstra store today and they advised me that one had not been or ...

crankypuss
Level 1: Cadet

I have an issue with Foxtel and my NBN. Foxtel tells me that my account is expiring, but my NBN isnt expiring for another 2 months. The deal was Foxtel free with my NBN plan while under contract.  I have tried connecting via the app for support. I go ...

Disgruntleduser
Level 1: Cadet

Michael Ackland, Group Executive, Consumer & Small Business emailed me to give feedback on the fault they resolved for me. Hey, Mick, nothing has been done. No phone calls that were promised have been returned. My phone and internet still don't work. ...

Richard_43
Level 1: Cadet

Hi, I live in Box Hill ( Victoria ) and recently had been getting a long latency and slow response from the internet. This is more noticeable when I am playing a online game. In the past ( last month ) the ping reponse in 9msec but now it has increas ...

takeover
Level 1: Cadet

I have been trying to move my home internet since last week, nothing online is working. It just takes you around in circles. I now want to disconnect my internet completely as i have now moved and without internet and also still paying for a service ...

Wen66
Level 2: Rookie

Live on the Far South Coast of NSW. NBN was installed 25th May  NBN stopped working on Saturday night 29th May just as about to watch Kayo Sports- NRL . Rang Telstra with mobile and was on hold for 1hour 10mins and gave up. NBN was working again the ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit