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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

AJA23
Level 1: Cadet

I've received my NBN box for FTC, can I setup straight away, or do I need to wait for the activation date?

Reallyannoyed_
Level 1: Cadet

My adsl internet is very slow 2.Mbps or less on speed test over WIFI (DSL stats say max recent speed 3.52 Mbps) Telstra troubleshooting says account sahping applied for a billing issue but I pay by direct debit. I have noticed no metering recorded on ...

GP42
Level 1: Cadet

I’ve had Telstra Broadband for years and honestly never had a strong connection but for a while it’s been much worse. It’s very slow and cuts out, now it’s not even working at all. My grand daughter lives with me and after playing games online the co ...

Turbo_Z
Level 1: Cadet

I believe my online application of NBN is successful with an order reference number starting with "NA" given on screen at the end of process. It said I will receive an order confirmation email shortly but nothing happened. Tried to contact Telstra cu ...

BraveWombat
Level 1: Cadet

Hi, I have just switched to Telstra NBN.Does my Telstra Bigpond service I was using previously get automatically turned off?Or do I have to contact someone to stop the service? Thanks

Seankem
Level 1: Cadet

Hello all, i have done some reading but i was contacted today regarding my Cable internet needing to be transferred over to the NBN in OCT this year. I understand why this needs to be done but i am a little confused how i can be put onto a worse plan ...

Lara6
Level 1: Cadet

We have upgraded online from Broadband to NBN.  Our order number is NA52089279 and we have not heard anything.How long does it take to migrate from broadband to NBN?

Colville
Level 3: Gumshoe

Hello, Just lately (about the last two weeks) I have been finding the internet not connected each morning.My computer has the globe symbol and it is saying no internet connection.The interesting part in that the Telstra Smart Modem Gen 2 appears fine ...

PW73
Level 1: Cadet

I’m moving home to a rental, the address of which is not recognised by Telstra, and has very poor phone lines. I want to cancel my broadband internet and home phone component of the bundle I’m on but keep the mobiles. Is this possible? If so how to I ...

Perrychef
Level 4: Private Eye

G'day,I can log in as I just have to be able to ask a question. Why is it that sometimes when I try to find something on the net. I receive this Pop Up Sign. When I try to sign it I receive incorrect Pass Word.Now I also need to ask why cannot I add ...

Scottscottscott
Level 1: Cadet

This has been a week now.  We're desperate as telstra support never helps.  Any ideas?

Christine226
Level 1: Cadet

Please advise if any special on nbn home internet plan

tnogreen
Level 1: Cadet

Has anyone any experience?  We currently have a cable running at 75 - 90 down but only 4+ up.  Tried the Telstra App assistant (Codi?) it is just awful.

AndyE2
Level 1: Cadet

NBN FTTC is available to my address, BUT there is no conduit or cable to the rear unit - to install conduit for NBN connection would be very expensive due to distance, concrete driveway and congested water, gas, electricity services in unknown locati ...

gw1888
Level 2: Rookie

Are there early cancellation fees if on NBN broadband? I've seen a better deal with another provider, when I've looked on the Telstra site I can only see info relating to breaking mobile contracts early.

OOleo
Level 1: Cadet

my Telstra Smart Modem g2 showed blue light, and I received email which sent from Telstra let me switch back to fixed network, and i was followed each steps, reset my modem but still not working. Please help me ASAP.  

mundoo
Level 3: Gumshoe

I currently have a wireless NBN service with a voip house phone. My phone number is attached to the NBN service. I am demolishing my house/rebuilding and want to keep the house phone number for use later but rental house is on a different exchange. W ...

Tobes01
Level 2: Rookie

I installed a Telstra 5g home modem a few days ago and have been getting speeds in the 300-450Mbps range.However over the last couple of days I've got SMS messages from Telstra saying they've detected the modem has moved outside my home area - it has ...

Dexter1269
Level 2: Rookie

How do I get rid of Broadband Protect? I called Telstra after days on messaging to remove it. I never ordered it. They credited my bill and then re-applied the charge next bill. I have spent all afternoon on messaging again with no luck

Delorian
Level 1: Cadet

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

Sjontori
Level 1: Cadet

AS A RESULT OF ELECTRICAL STORMS IN THE AREA ON 15/01/2021 THERE ARE NO SOLID BLUE LIGHTS SHOWING ON THE NBN FTTC CONNECTION BOX.  THERE IS NO GREEN LIGHT SHOWING ON THE TELSTRA MODEM FOR WAN/DSLAS A RESULT I AM NO LONGER CONNECTED TO THE NBN AND I A ...

Incaztec
Level 2: Rookie

Received to Hotmail the following: "We're making changes to your Telstra Broadband Protect Bundle From 31st March 2021 the following features of Telstra Broadband Protect will be removed:•Anti-Virus Plus Security (downloadable software)•Safe Browser ...

Eb01vm
Level 1: Cadet

We were switched to nbn on friday and i have plugged new modem in. All lights are green. Since then, when trying to connect devices(mobile, laptop, foxtel) via wi-fi i get a message "internet may not be available" and cant access anything online. Can ...

megos77
Level 1: Cadet

Hi, I am asking on behalf of my parents, as they have no internet to ask. They have been having problems with internet connection for months now. They also get nowhere when they call Telstra. They have done troubleshooting but cannot do that either a ...

EnragedKaren
Level 1: Cadet

I hope someone from Telstra contacts me, because I am at my wits end here.
I have raised 2 complaints via the form, have had no answers. NOTHING!
My ADLS 2 is running at 1.6mbps to 4mbps, not enough for even the messaging app to work. And LOL that mess ...

AndyE2
Level 1: Cadet

NBN FTTC is available to my address, BUT there is no conduit or cable to the rear unit - to install conduit for NBN connection would be very expensive due to distance, concrete driveway and congested water, gas, electricity services in unknown locati ...

Delorian
Level 1: Cadet

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

Incaztec
Level 2: Rookie

Received to Hotmail the following: "We're making changes to your Telstra Broadband Protect Bundle From 31st March 2021 the following features of Telstra Broadband Protect will be removed:•Anti-Virus Plus Security (downloadable software)•Safe Browser ...

Fldan
Level 2: Rookie

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

KonG
Level 1: Cadet

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

KatieBrown
Level 11: Detective

Hi there, recently contacted by Telstra putting pressure on me to connect to NBN. Cut off time apparently is in January 2022. My neighbour has ADSL and can connect apparently by just plugging in a new modem to his telephone line. Don't know about Fox ...

Tommy211
Level 1: Cadet

About a month ago I had a stable 40Mbps download and was a happy customer. Then, nbn began installing fibre to the kerb in our street and I started having very frequent connection interruptions. (we also had rain, which has historically caused proble ...

togax
Level 4: Private Eye

A long time ago I had someone from either Telstra or FOXTEL (can’t remember which one) who came to fix an issue with a poor quality incoming signal. I had two FOXTEL boxes so they decided to put in place a Zinwell HDA amplifier to boost the signal co ...

Marksinosich
Level 1: Cadet

Hi, former Telstra customer as of Feb/March last year. I am tired of calling Telstra and having them call me so I am documenting my story and experience here, in the hope that maybe it will get resolved. Excuse the point form as it's a long one.

I had ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

asil013
Level 1: Cadet

Hi my modem made a pop noise and had a electrical burning smell and kicked the power kick switch. When I try to turn it back on it kicks the switch again. I have tried calling to be told they are checking my modem then get told the call centre is now ...

Iwasconed
Level 4: Private Eye

Hi, it is going on for 3 months and I still can not see data uasge in myaccounts..Telstra keeps saying use the app well did that got hit with a lot of adds and lots of other unuseful stuff.When I finaly get to my account same thing there, no data usa ...

Nebo2505
Level 2: Rookie

Hi AllI have a question that I cannot find a complete answer for. Telstra site is not very clear on answers.I am an out of contract client (2 years out) on an unlimited plan, recently updated by Telstra as old plan no longer exists. I will be doing t ...

Kirbyaceb
Level 1: Cadet

I received a call from Telstra offering a free nbn upgrade that requires a software and hardware update for the modem. The consultant needed to connect to the modem and install a software upgrade first. Is this a legitimate offer from Telstra?

Brooke1232
Level 1: Cadet

My baby monitor requires wifi and in until recently things have worked fine. Lately it can't connect or even locate my wifi (but all other devices work fine) and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at a ...

Paul_Z
Level 2: Rookie

Hi. recently something has changed with my network settings on my mac and now dropbox won't work neither will google chrome. Can someone point me in the right direction to check the network settings on my mac?

noob3
Level 3: Gumshoe

Hi, I just have my modem changed to Smartmodem Gen 2 by an NBN technician. I just realised that I can not access my wireless router since the change. Is there a network setting I had to change? A second question: is the Smartmodem has better coverage ...

GolfAlphaGolf
Level 1: Cadet

I'm experiencing painfully slow NBN speeds at the moment since my connection has been brought back online after a disconnect due to an overdue bill with no warning (but that's a whole other issue. Was going to pay the bill tomorrow but had no idea th ...

pamelaandgarry
Level 3: Gumshoe

I just received a phone call from "Telstra (security?)" threatening  that my connection isabout to be terminated.Is their a problem with my account ( don't see why as I am in credit) ? Or, is their a large number of hackers/scammers going the rounds ...

winni
Level 1: Cadet

My connection is (1) optic fibre to a nearby box (this is the 'node'), and (2) copper wire from the node to the premises. Telstra has advised that I cannot get the speed I have contracted ( 50 mpbs )for and offered a switch to the std plan which is 2 ...

smlbac
Level 1: Cadet

I’ve moved house and have everything I need for my internet but it’s still not working 

damienq
Level 2: Rookie

Hi, I have an FTTC NBN connection that is a little of a few months old. I am having problems where the connection fails when it is windy or rainy. These dropouts are typically very short. (1 - 5 minutes) When the fault occurs the Telstra modem report ...

damienq
Level 2: Rookie

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

cwb1
Level 1: Cadet

Hi everyone. First time poster here.I have an ADSL connection with a Telstra Smart Modem Gen 2, and with all the rain recently, the ADSL has gone down (confirmed at the telstra outages page). However the mobile back up is VERY slow. Like 60 seconds t ...

Scottscottscott
Level 1: Cadet

This has been a week now.  We're desperate as telstra support never helps.  Any ideas?

AndrewGBradley
Level 1: Cadet

Sometimes I am unable to get to a website I use all the time, www.harmonysite.com

The rest of the internet is visible and the site is accessible through mobile networks, if I reset my cable modem that usually fixes the issue, if I switch off my cable ...

Rajeshkulki
Level 1: Cadet

HiI had been with Telstra from last 10 years. My Move order number is 1-2766243814649I am following up from more than a month to get NBN connected.I have tried to call Telstra at least 5 times, each call lasting 1 hour of waiting and1.5 hour of discu ...

Bushwoody
Level 1: Cadet

OK so I've opted for the Telstra Bundle which includes FTTN and a Home Phone, received the modem which works fine on Mobile back up right now, there is no telecommunications infrastructure at the brand new apartment where I live, all that is here is ...

MelbNBNUser
Level 1: Cadet

So I order NBN with Telstra Online. Get SMS with order # and an installation dateReceive modem in mail.No one arrives on day - call Telstra - they don't recognise my order number "NBNO-###..." Said it should start different. Anyway they say they are ...

Geoff170158
Level 2: Rookie

I’ve just established what TELSTRA’s acronym stands for:-TellEveryone,Lost 
ServiceToday,RectifiedAlready.Which it, obviously, never is! Come on, guys, someone should be able to come up with a better, more appropriate list than mine.

Disappointed098
Level 1: Cadet

So apparently we have had no nbn since Thursday no notification from telstra spent hours on the phone yesterday saying it'd be connected yesterday no it was spent most of today on line with them denying there was an outage went in store no outages at ...

Thomas960822
Level 1: Cadet

Telstra is the best internet company I've ever seen! The only way they can fix issues is nothing but keep sending their smart modem. As you can see, I've got 3 of this modem. And I believe the fourth one is on its way now!!!!! I've applied for the NB ...

Geoff170158
Level 2: Rookie

Why do they call it “Telstra Service” when they provide nothing of the kind? We have been LIED TO repeatedly during  both phone calls and so-called “Chats”, today. This is a disgusting ploy for ANY company to use to fob you off, let alone a company a ...

GarthV
Level 1: Cadet

I Have the nbn "standard" 25 plan, the game optimiser says it doesn't apply to basic but no where do I see in my plan it saying basic, does game optimiser work with the standard 25 nbn plan? And does the game optimiser work when the modem is in 4g ba ...

Nick_Sanders
Level 1: Cadet

I have been having significant issues with my NBN internet connection dropping out multiple times during the day and night. I have made multiple calls to the support line and have had three visits from field technicians to try and fix my problems. Ea ...

bigfatcuban
Level 2: Rookie

HiDoes anyone know if there are Telstra discounted NBN plans available for family's of staff?

SooSufi
Level 1: Cadet

Can we close telstra home broadband,  either online or via my telstra application..? Customer care number 132200 is having extensive wait period with call getting disconnected. 

DPS68
Level 1: Cadet

My internet and Foxtel service have continually dropped out over the past week (postcode 6009), trying to get help from this organization is virtually impossible. When trying to cancel my Foxtel service I am told to do this via the My Telstra app whi ...

greatgranddad
Level 1: Cadet

I just want to talk to a real person and not hung up on every timeMy new address does not register for services I have no idea on costs and telstra has no customer service to people who have been with them for many yearsHow do I speak to a real perso ...

swt1
Level 2: Rookie

Hi and Happy New Year I got Game optimiser for my sons thinking it would be a good idea. However one of my sons plays Overwatch using the VPN Exitlag which now is not working.  Does anyone know what the issue is?  I am no expert but can adjust settin ...

Bewildered4
Level 1: Cadet

I am (almost) at a loss for words at how badly Telstra botched my order for a new nbn service. Hours spent on chat with staff who were indifferent, in the dark and incompetent. Several weeks later, still no service and a pile of new Telstra gear coll ...

Bon100
Level 1: Cadet

From this morning, the internet is lost, have tried rebooted modem few times, still not working 

Midnight1988
Level 1: Cadet

NBN

Hi Telstra yes I am unable to get a resolution regarding my technical fault with my NBN can someone please help me.

JC1999
Level 1: Cadet

Speed Boost not working.  I recently got on the velocity connection, I was with Internode prior and was able to get the boost network (nearly 100MBS) with them. I recently called Telstra as i wasn't happy with my connection speed since switching whic ...

Wombat48
Level 1: Cadet

Have been charged for cable even though it has been well over a month since disconnection signed up for NBN 5th Dec 2020 no indication  on delivery of hardware, can I cancel this "service" ?

Fishyfish
Level 1: Cadet

This is disadvantaging golf club volunteers and course watering programs.Does not allow me to respond re questions on ebay etc etcVery inconvenient.They blame my computer, but I have tried three different computers so they don't say that any more.

Purcell73
Level 1: Cadet

Hello, our internet drops out every evening from 6.30pm - 11.30pm (for several months).  We have completed the necessary troubleshooting as recommended by Telstra but nothing seems to be fixing the problem.  

Gordon22
Level 1: Cadet

Hi. Am experiencing a protracted internet outage in Regent Street, Brighton East Vic. Received message from Telstra on Thursday 1:09 pm that there would be an outage which was expected to be resolved by 03:01 on Friday 18 Dec, but outage has not been ...

tennispro
Level 1: Cadet

nbn

 to whom it may concern i have try to contact telsta and i can't get onto anyone and i have already organise to get a call for an appointment to do the ndn tennispro 

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