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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Bowie98
Level 1: Cadet

I have been provided with an NBN modem. This modem has 4G backup. Over the past month i have had drop outs either between 5pm-7pm and 10pm-12am every day.
I contacted Telstra and due to their lack of over the phone communication i was resorted to a ri ...

Garry49
Level 3: Gumshoe

I have just spent 3 + hours on my mobile on the telstra help page and successfully achieved nothing.  My wifi disconnects at random times when we are online.  The first wifi was a dud on installation a couple of years ago and the next one worked fine ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

Fffggggyhjji
Level 1: Cadet

How do I get in contact with a human to sort my adsl speed issues all the phone numbers I can find give me a recording and then send me a msg then hang up, so frustrating dealing with this company 10/10 would not recommend 

Dash6
Level 1: Cadet

Hi, I have had NBN come and complete HFC connection. A coaxial cable is run from the wall plate to the NBN connection box. A Single white cable is connected from yellow port on NBN connection box to the red WAN port on the Telstra Smart Modem Gen 2.  ...

GE19
Level 1: Cadet

hi, I made an online order for Home NBN Unlimited with the Telstra smart modem on 6th May 20. i received a confirmation email that contained an order number starting in ‘NA509289XX’ I haven’t had any updates, can’t see the order in My Telstra App and ...

Med78747
Level 1: Cadet

My internet connection (broadband cable) is constantly failing. Most recently, Telstra reported outage would be fixed four days after fail, now extended to six days. My SmartModem 2 is my insurance and it has kicked in but won't operate at more than ...

Patxx
Level 3: Gumshoe

Is anyone else experiencing delays to online NBN upgrade orders? I ordered an upgrade on Sunday 22nd March .. received a confirmation email and reference number .. but I'm unable to track the number as it starts with "NA" and isn't recognized .. any ...

SR0409
Level 1: Cadet

Hey, anyone know of connectivity issues in Altona North, Vic? Thanks

Sc8419
Level 1: Cadet

Why can't Telstra make the NBN order simple like other service providers? All I wanted was to switch over from an existing NBN provider to Telstra. After a sales guy stuffed up my order a month ago and I keep telling them that no nbn-co technician vi ...

Alby1konobe
Level 2: Rookie

I lost NBN FTTP connection yesterday, went through troubleshooting steps including reset of connection box and factory reset of Telstra SmartModem no luck, the WAN/DSL light on the modem came on briefly after box power reset but then disappeared. Any ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

Bowie98
Level 1: Cadet

I have been provided with an NBN modem. This modem has 4G backup. Over the past month i have had drop outs either between 5pm-7pm and 10pm-12am every day.
I contacted Telstra and due to their lack of over the phone communication i was resorted to a ri ...

Med78747
Level 1: Cadet

My internet connection (broadband cable) is constantly failing. Most recently, Telstra reported outage would be fixed four days after fail, now extended to six days. My SmartModem 2 is my insurance and it has kicked in but won't operate at more than ...

SR0409
Level 1: Cadet

Hey, anyone know of connectivity issues in Altona North, Vic? Thanks

Sc8419
Level 1: Cadet

Why can't Telstra make the NBN order simple like other service providers? All I wanted was to switch over from an existing NBN provider to Telstra. After a sales guy stuffed up my order a month ago and I keep telling them that no nbn-co technician vi ...

santhi_s
Level 1: Cadet

the nbn wifi is connected but no pages load via google chrome or edge

ChrisDog
Level 2: Rookie

I used to use the live chat quite often. Most of the time it was very helpful and almost always my issues were resolved. Seems the COVID crisis has seen the service evapourate and replaced by Codi which will send you in loops before making you crazy! ...

JuhH
Level 1: Cadet

Hi I am considering to use Telstra sim only data plan (200g) with my iPad. Can I use iPad's hotspot function with this SIM plan?   

Pas
Level 1: Cadet

Ok. So I'm frustrated right now that I just can't seem to talk to any Telstra people about. I have an NBN order that I submitted through, that I never received any kind of confirmation email for.  No order number, no date of install/status etc..  I r ...

Lilly2020
Level 1: Cadet

Help Please!! am waiting on some important insurance documentation for a storm damage claim

bfGG
Level 1: Cadet

Trying to connect to a human at Telstra about connecting NBN to the premises. Every time i phone and say i do not want a sms text, the line disconnects. Would love to talk to an operator to arrange for NBN connection. Thanks

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