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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Morris93
Level 1: Cadet

No matter what I do I can't get my modem to go online - it just always uses the SIM card in backup mode

jeffm999
Level 2: Rookie

The Melbourne (Windsor) id=18714 speedtest server has been out of action since 1800 30 july 20. It is no longer listed in 'ooklaspeedtest -L' print. Is this server finished permanently? the server id=2225 (Melbourne) still works as expected

haden1
Level 1: Cadet

I am in the apartment building (self-owned apartment) and received the NBN modem after ordering. NBN technician also came to my building to installed before the modem delivered. But the Internet is still not accessible after the modem delivered.   I ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

Fleafee
Level 1: Cadet

Has anyone redeemed Thier reward points and not received item?. I redeemed points back in May said package on way and now it's in limbo. Star track day nope we never got it Telstra say it's sent. Been on phone going to take more time just to get my b ...

Francesco1
Level 1: Cadet

The modem supplied to connect NBN has no coaxial input that the Telstra tech changed my service over to when installing the current Netgear modem. So now there is no way to connect the NBN modem directly as there is no phone - I read about bridging t ...

gr7
Level 1: Cadet

Would anyone how to contact a manager using T's new online [app based] comms channel? I've been without nbn (or sub 2mbps) for 3 days now, and am stuck in a sysyphian nightmare of trying to get it resolved. Each time I request an update, I get a new ...

Deslemon
Level 2: Rookie

I've been waiting at home all morning for the tech appointment I had arranged to come and swap our internet service over to NBN and nobody has showed! I just checked the order tracking on the Telstra website and it is saying my order has been CANCELL ...

elusivet
Level 3: Gumshoe

Can someone please explain why Telstra is now advising their premium (max speed was 100/40) that they were previously advising customers that typical evening speeds were 88/30Mbps but if you buy the service today 03/08/2020, the typical evening speed ...

vincent6
Level 1: Cadet

I am unable to connect my home NBN internet since yesterday. I turned off and on the modem, reset the modem but stil couldn't work. I was trying to call Telstra but unable to talk to any real people from Telstra. I have done the nbn health check from ...

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

bigorangecat
Level 1: Cadet

I purchased an old house in an area that has FTTC which I want to connect to. The technician told me that the line is blocked or broken. He couldn't tell where the copper is located, and that I would have to dig a trench in my front yard at a cost to ...

Digstar
Level 3: Gumshoe

(Edit- for some reason marked as spam when posting a little while ago) I placed an NBN order and received a confirmation email on the 9th May 2020. Since then no contact or status update for the next six weeks. (30 June 2020) I tried to contact Telst ...

haden1
Level 1: Cadet

I am in the apartment building (self-owned apartment) and received the NBN modem after ordering. NBN technician also came to my building to installed before the modem delivered. But the Internet is still not accessible after the modem delivered.   I ...

Fleafee
Level 1: Cadet

Has anyone redeemed Thier reward points and not received item?. I redeemed points back in May said package on way and now it's in limbo. Star track day nope we never got it Telstra say it's sent. Been on phone going to take more time just to get my b ...

Deslemon
Level 2: Rookie

I've been waiting at home all morning for the tech appointment I had arranged to come and swap our internet service over to NBN and nobody has showed! I just checked the order tracking on the Telstra website and it is saying my order has been CANCELL ...

BellT
Level 1: Cadet

HiWhy can't I make payment for my Telstra bill online? I am paying by credit card which I do each month, but now there's an error saying "Sorry, a system error has occured and we cannot process your  payment at this time."What is going on? I also can ...

vincent6
Level 1: Cadet

Just wondering if I can talk to a real person from Telstra team for technical support? Any contact numbers please? Thanks.

edwinJ
Level 1: Cadet

Internet went down at approx 10.30 yesterday.  Have tried hot and cold re-boots of the modem, including using re-set function, numerous occasions.  No success.  The modem now only boots up with power and wifi lights showing, no line or online lights ...

jjj126
Level 1: Cadet

Hi How do I connected to NBN network still on ADSL

Israel2001
Level 1: Cadet

Slow internet speed we want to know if we can have it fixed soon

Israel2001
Level 1: Cadet

Our nbn internet is very very slow speed what can we do about it?

Mootashy
Level 1: Cadet

I've got the username, and I've tryed my Telstra account password about 100 times. it does not work can't contact Telstra as phone lines are not on due to covid and they ain't responding to messages. Is there anyway to reset my ISP password for modem ...

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