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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Foo75
Level 1: Cadet

We have a booking to connect to the NBN and Telstra has sent us a new smart modem but no NBN connection box. Should they have provided it or does the NBN installer provide it at the time of installation? I want to make sure I have all the correct har ...

Deano1971
Level 1: Cadet

Hi, I have hfc cable, works fine. I had an nbn tech come with the new modem, and went to connect it all up, but could not activate it (call centre was busy or something...) anyway he left and I never heard anything else from there. I have the modem h ...

Fhreaze
Level 1: Cadet

Why is it taking so long just to change my nbn 50 standard plan from the standard to the nbn 100 premium plan? Ive just signed up with telstra not long ago and yet every other provider ive been with have done it instantly. Last telstra person i spoke ...

Brinrac
Level 3: Gumshoe

Hi all,I currently have Telstra $75 500mb p/m NBN connection and wondering if i have a separately billed Foxtel (Non Telstra billed) account will i incur Metered streaming Data Charges on my NBN connection or is it unmetered ? If its metered, then i ...

alanc63
Level 1: Cadet

I need to check whether the service number has been activated.

lironl2
Level 4: Private Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

HM126
Level 1: Cadet

I have an NBN network issue. I need to reconfigure network settings every 5 minutes for computer to connect to internet. Phone and TV works better but still freezes every now and then. Wifi signal on NBN box is Orange

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

AymanTakla
Level 1: Cadet

Hi EveryoneI ordered Nbn about a couple of weeks ago and got my order yesterday, I opened the package and only found the smart moderm, however the mannual inside the package said I needed a black nbn Connection box which, I didn't recieve, texted tel ...

David701
Level 1: Cadet

Hi, I recently purchased a Telstra wifi Booster as it promised to send out a Gen 2 Wi-Fi at no additional cost, As I have a Techni Colour I expected Telstra to send me a new wifi along with my booster. This did not happen , I attempted to set up  rep ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

DG4444
Level 5: Eagle Eye

Hi,For the last three weeks my modem has begun to lose internet connection in the mornings and does not failover to 4G. Product Vendor ArcadyanProduct Name LH1000Boot Version 1.0.38-116.118Firmware Version 0.11.11rHardware Version 01 The modem is at ...

SCD
Level 5: Eagle Eye

Constant ongoing time-out messages trying to open emails and open sent emails.  Confirmed no internet or telephone issues. Not sure what the issue is? Spoiler   

Gumby2
Level 1: Cadet

I had a Telstra Cable service here for 14+ years. As it is protected via a UPS, the ip address literally changed 3 times? due to service updates. Since 'upgrading' to NBN, the ip address sometimes changes multiple times per day. This is simply unacce ...

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

alanc63
Level 1: Cadet

I need to check whether the service number has been activated.

SE35
Level 1: Cadet

Essential Home BB plan (100GB):  Why is data usage for the billing period no longer shown on my Telstra bill?  

StephenBP
Level 1: Cadet

I currently have a Telstra HFC connection measured download 111 Mbps and upload capped 5.2 Mbps. Our Apartment building now has FTTB activated. We have a NOKIA 7363 ISAM MX-6 installed which potentially supports Gfast. It would seem that unless Gfast ...

Ray0628
Level 1: Cadet

Over 1 month until now your promised that you are going to send  my new modem because my old version modem does not work properly. Why still I haven't got my new modem. Looks like it is not realistic.

Bowski123
Level 1: Cadet

Anyone else having slow downloading speed today? Videos are buffing all the time! I got kids, I NEED ABC KIDS!

mdwill
Level 1: Cadet

I am currently on an entertainment bundle (Home Phone, HFC Internet, Foxtel from Telstra (FFT)).  In August I initiated an Order via My Account to via Change Bundle to an NBN Internet Only plan as I don't need the FFT and definately don't need the re ...

Gary77
Level 1: Cadet

hi all anyone else paying for the top tier nbn with telstra ?Unlimited Home BroadbandPremium Speed - NBN FTTN Technology Typeand not getting the speed they advertise?  i mean when i complain about it sure i get my 11 to 12 MBS for a day or so but the ...

NickMt
Level 1: Cadet

So I am an existing Telstra cable customer, have tried to switch/migrate to NBN today and get a odd message saying that NBN plans are not available when I type in my address and prompts me to select a mobile plan instead. I tested this not long ago a ...

John264
Level 1: Cadet

I've had 5-6 technicians (Telstra and NBN), 40-50 phone calls and still haven't had my dropout issue of 11 months fixed. My advice to you if you are having problems is to go to TPG, there is no way they can be as incompetent as Telstra. - I've asked ...

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate its doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets 

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