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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Rpack4
Level 1: Cadet

Hi, I am the officer in charge of a police station and my building consists of a station downstairs and a residence upstairs. I have lived here since November 2017 with Telstra NBN without an issue.  On the 7th of July 2020 I renewed my broadband pla ...

Jac2713
Level 1: Cadet

Where do I start I am so frustrated. How do I speak to someone in person this week? I wanted internet at my parents during first lockdown As my mum has cancer. Up to a week ago it was still on hold..... yes 5 mths later. I have called emailed and was ...

BazLDG
Level 1: Cadet

Telstra would have to be, without exception, the most frustrating company to try to deal with.  I have tried, without any form of success, to make contact with ANY Telstra department, either by message or phone, and am now left none the wiserand a lo ...

SGE
Level 1: Cadet

Our home phone periodically (every few days) stops working for a few hours. When I log into the router all the services (internet, wifi etc) are working, but the telephony service (SIP) is grey'd out, along with Telstra Air (not sure if its related o ...

aarfmann
Level 3: Gumshoe

Since the DNS issue with Telstra last weekend my Mac will only successfully connect to Internet and programs if I keep the Google DNS 8.8.8.8 in my Ethernet network settings.I have reset the modem but nothing works. It won’t just accept 192.168.1.1 i ...

Bean3
Level 1: Cadet

My WiFi channel always changes on its own even though I turned off band steering and made sure its not on auto. When i try to put it on a specific channel and save it changes to that channel but a minute later it reverts back to auto for some reason. ...

sg641
Level 1: Cadet

can u get a monthly broadband plan?

K8y180
Level 1: Cadet

HI there , I just received my latest bill and have discovered a $240 Technician charge for the installation of the box for the nbn. At no time did i get informed that there would be a $240 charge , To plug in two wires ,,,,, really , he was gone in u ...

Daisymay1
Level 1: Cadet

The IP server address could not be found

Caz93
Level 1: Cadet

I switched over to nbn. When I placed my order, they did not ask if I want a professional to install it, but someone came to my home anyway. I wanted to make sure that I did not make a mistake when placing this order. So, I went to “place” an order f ...

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

bigorangecat
Level 1: Cadet

I purchased an old house in an area that has FTTC which I want to connect to. The technician told me that the line is blocked or broken. He couldn't tell where the copper is located, and that I would have to dig a trench in my front yard at a cost to ...

Digstar
Level 3: Gumshoe

(Edit- for some reason marked as spam when posting a little while ago) I placed an NBN order and received a confirmation email on the 9th May 2020. Since then no contact or status update for the next six weeks. (30 June 2020) I tried to contact Telst ...

BazLDG
Level 1: Cadet

Telstra would have to be, without exception, the most frustrating company to try to deal with.  I have tried, without any form of success, to make contact with ANY Telstra department, either by message or phone, and am now left none the wiserand a lo ...

Daisymay1
Level 1: Cadet

The IP server address could not be found

pidasms
Level 1: Cadet

like many people NBN dropped out Sunday around midday, unlike most, mine has not come back on. I have ran the automated line test, it is ok, then when I rang the number and answered the questions it said to contact via messaging they would text a lin ...

Dfal
Level 1: Cadet

Could someone point me to the cheapest voice only plan for a pensioner. A few local calls a week at best and very rarely interstate.
Cheers
Dave

haden1
Level 1: Cadet

I am in the apartment building (self-owned apartment) and received the NBN modem after ordering. NBN technician also came to my building to installed before the modem delivered. But the Internet is still not accessible after the modem delivered.   I ...

Fleafee
Level 1: Cadet

Has anyone redeemed Thier reward points and not received item?. I redeemed points back in May said package on way and now it's in limbo. Star track day nope we never got it Telstra say it's sent. Been on phone going to take more time just to get my b ...

Deslemon
Level 2: Rookie

I've been waiting at home all morning for the tech appointment I had arranged to come and swap our internet service over to NBN and nobody has showed! I just checked the order tracking on the Telstra website and it is saying my order has been CANCELL ...

BellT
Level 1: Cadet

HiWhy can't I make payment for my Telstra bill online? I am paying by credit card which I do each month, but now there's an error saying "Sorry, a system error has occured and we cannot process your  payment at this time."What is going on? I also can ...

vincent6
Level 1: Cadet

Just wondering if I can talk to a real person from Telstra team for technical support? Any contact numbers please? Thanks.

edwinJ
Level 1: Cadet

Internet went down at approx 10.30 yesterday.  Have tried hot and cold re-boots of the modem, including using re-set function, numerous occasions.  No success.  The modem now only boots up with power and wifi lights showing, no line or online lights ...

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