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Sinalot
Level 1: Cadet

My cable internet stopped working Friday night and check telstra outage on my address and it said it was outage. Sunday night and still no joy. Curious, i checked addresses along my street and and telstra outage page indicated no outages. I then logg ...

KristyK
Level 2: Rookie

My internet dropped out last night and ever since my smart TV and security network cannot find my service when scanning for Wi-Fi. I've restarted the modem multiple times. Reset the modem. Restarted the devices. I can connect via my mobile. All light ...

Sunshine1a
Level 2: Rookie

Hi Everyone, I have received my FTTC nbn box and got to step 3 in setting up. Waiting for the blue lights to become solid. Have done all the trouble shooting but no luck. I can’t speak to anyone due to Covid and I can’t work out the link that was sen ...

lodees
Level 1: Cadet

I need activation of my mobile wifi 

Quiksilver
Level 1: Cadet

This is so utterly frustrating! I'd just moced from a rental property to my own newly built house. In the rental I have Telstra NBN. I had Telstra to disconnect on 6th Jun 2020 and connect my new house on the same day. The Telstra Tech came out in th ...

DOD918
Level 1: Cadet

Paid fully yesterday, but still shaping.called 133933, but it’s out of business hours.report payment multiple times, still shaping.any suggestion ?

Spagonie51
Level 2: Rookie

I have a question for the techs. I am only receiving 50mbps download over NBN FTTP to my new premises after having received 115mbps over cable at my previous address. I thought that I was going to receive 100mbps when I moved into my new apartment. I ...

TimeTroll
Level 1: Cadet

Hey guys wondering if other people are currently having issues connecting to New Zealand ips.Doing a trace route I get held up at the same spot every time and im super confused on why its taking the scenic route to get to new zealand.1 <1 ms <1 ms <1 ...

ExcruciatingNBN
Level 1: Cadet

6064 in Perth NBN keep on dropping off for few days now maybe weeks. Contacted Telstra let’s hope it’ll be fix on Monday. Anyone have the same problem?

Casey22
Level 1: Cadet

Internet is down and NBN light is stuck flashing green on broadband and upstream and online are off and the internet modem has orange light I got told to message you because they are not taking calls 

doode
Level 2: Rookie

I currently have ADSL2+ phone line package. My area is now NBN ready, am I automatically put on some NBN plan or will i remain on ADSL2+ ?

Derek21
Level 1: Cadet

9fore anyone jumps on me, I am not talking about 5G mobile. I am currently with TPG but decided to switch to Telstra but just recently i noticed on my home wifi there was a connection available called WiFi-Q6DD-5G and it gives significantly faster in ...

jet78
Level 1: Cadet

Hey contributors, I need to move house and want to cancel the existing telstra service. Given the fact that no call will be taken unless emergency these days how I can do that? I searched everywhere in manage account and there is no option to cancel ...

GavHill
Level 2: Rookie

Hi, I have low fixed wireless signal at my house, however ontop of the hill on our property the shed has a line of sight to the tower, so have decided to install fixed wireless on the shed and use existing ubiquity 150meg wireless bridge to send data ...

GregW
Level 13: Super Sleuth

Hi I want to ask if there are any know issue or if anyone else is experiencing slow speeds coming from the east coast to WA? Our NBN Fixed wireless (in the COVID-19) crisis, as in more users, I am still getting 35mbps download speed at 99% of the tim ...

cborn
Level 3: Gumshoe

I'm on Telstra Core Internet (ADSL)Employer has asked for list of IP ranges I may be connecting in from so the IPSEC VPN can be configured to accept them. Apparently it is managed by a 3rd party and they have to do this, despite it adding little-to-n ...

Brad093
Level 1: Cadet

Telstra in their wisdom scheduled me an appointment for an NBN technician to come to my address this thursday between 8-midday.The appointment doesn't suit me as no one will be home, now for almost a week I've been trying to reschedule this appointme ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Sinalot
Level 1: Cadet

My cable internet stopped working Friday night and check telstra outage on my address and it said it was outage. Sunday night and still no joy. Curious, i checked addresses along my street and and telstra outage page indicated no outages. I then logg ...

lodees
Level 1: Cadet

I need activation of my mobile wifi 

TimeTroll
Level 1: Cadet

Hey guys wondering if other people are currently having issues connecting to New Zealand ips.Doing a trace route I get held up at the same spot every time and im super confused on why its taking the scenic route to get to new zealand.1 <1 ms <1 ms <1 ...

ExcruciatingNBN
Level 1: Cadet

6064 in Perth NBN keep on dropping off for few days now maybe weeks. Contacted Telstra let’s hope it’ll be fix on Monday. Anyone have the same problem?

Helpplease6
Level 1: Cadet

How do I get someone to call me or make contact. I’m unable to call during the dedicated hours due to my work. And the automated message just hangs up on me regardless of what option I choose. My ADSL2 has been switched off somehow and I have spent t ...

ShaneandNat
Level 1: Cadet

How on earth am I meant to contact Telstra and reschedule my MISSED NBN appointment because the technician never showed up?! The local Telstra store said "sorry we can't help. Call 132200".We call 132200. "Sorry, we can't help with your enquiry becau ...

howrseuser
Level 3: Gumshoe

We plugged in our nbn modem 8 weeks ago, got a text to say telstra would connect us to nbn in a few days and nothing has happenedPhone call doesnt work and store cant help

Kennelsog13
Level 1: Cadet

Hi there,Is there an internet cable outage in Essendon today?  One outage website says yes.  Telstra one says no.  We have not had internet since last night around 6pm.

Weblo
Level 1: Cadet

Received a faulty wifi extender, how do I contact, tried all the means.

Iratelstrlis
Level 1: Cadet

I am being driven to despair trying to get any meaningful communication with Telstra. I feel like Sisyphus, only my pointless task is to try and engage with Telstra. I need the internet to be connected at my current location (Mosman) AND my other loc ...

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