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Level 2: Rookie

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Level 5: Eagle Eye

I wake to find that my HFC connection still has all the lights on but there is no internet connection. I've plugged a PC directly into my Arris modem and it reports no DHCP from telstra. Now I've gone through the Codi bot but it does nothing except k ...

Level 1: Cadet

Can someone please help

Level 2: Rookie

Currently on a non NBN service paying $105 for phone and internet and $87 for foxtel through telstra, not in contract. Am attempting to switch to a new plan per website, the offer is $140 for phone, internet and foxtel iq4. Whilst trying to do this o ...

Level 1: Cadet

Nbn co technician was meant to connect internet, they have not showed twice and when I called NBN Co directly they said Telstra have not organised it. Can someone please help. No numbers get through to anyone, nbn phone numbers don't work, online app ...

Level 1: Cadet

Put in to have NBN and Foxtel moved to new address. Support app goes in circles, constantly asking for the same info over again and not providing answers. Phone support sends to the app. Desktop doesn't recognise the order number under "Track my Orde ...

Level 1: Cadet

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Level 1: Cadet

Hello, I bought an ASUS AX3000 Router to have more stable connection and have higher range and so far, everything works good for the most part. Recently I got into my break and so I am playing more video games and I realised that I'm experiencing hig ...

Level 1: Cadet

Hi all,We currently have Foxtel via Optus Coax. We are moving to Telstra NBN bundle with home phone, mobiles, internet and Foxtel. Will Telstra have to install a new coax cable to our house as we are in a HFC NBN area? Also will all the services come ...

Level 1: Cadet

Hi.  Hope I'm in the right place.  So I have mobile wifi and am connected to that right now on my Mac laptop because I've been away from home for a few months.  I had NBN  home broadband installed last December.   All good but I don't know how to rec ...

Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

Level 1: Cadet

Hello CrowdSupport community. Looking for assistance. Current Configuration NTD - AX6000 - Gen2 (VOIP)  AX6000 (Connected direct to NTD)Firmware - 1.1.0 Build 20200427 rel.80857(5553)Hardware - Archer AX6000 v1.0 Gen2 - (Connected from AX6000 (LAN) - ...

Level 2: Rookie

I've recently obtained a Toshiba laptop with Windows 10. I have a Telstra Smart Moden Gen 2. I have multiple devices throughout the house which can see and connect to the wireless with no issues.  My windows 10 laptop is unable to see my telstra mode ...

Level 3: Gumshoe

Screenshot says it all. I used to get 1 - 2Mbps. Which is slow. But this is a crawl.... I can't get direct support from Telstra because there's no one manning the phones. The web chat app is directing me to phone. The phone is directing me to iOS web ...

Level 2: Rookie

Hoping someone would be able to kindly assist here. I moved houses 4 weeks ago and immediately signed up for the "moving house internet". Received a tracking number starting with NA. Untrackable when I checked several times. I've spoken to someone on ...

Level 2: Rookie

trying to login to doamin web pages time out with an unreachable network error.  All other regularly used sites  function just fine.tried same apps such as facebook and whatsup and viber at my freind place they where fine only at my pla ...

Level 2: Rookie

This week we have been receiving a lot of  This page isn’t workingmygateway.gateway redirected you too many times.ERR_TOO_MANY_REDIRECTS for some common web addresses, including Telstra Support this morning, staticice (au) and Nexus Mods. We are not ...

Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to The connection was stable for about a day after. Now the issue has come back again, with constant ...

Level 1: Cadet

I ordered my NBN connection 30 days ago. I'm still waiting. How do I find out when delivery will be?

Level 1: Cadet

So frustrating that no one will answer at Telstra about my NBN excess changes. i have called sent a message from the App no one ever responds. You might want to chat to me before I move to a different NBN provider.

Level 1: Cadet

So first made contact with Telstra to get fixed nbn switched on the 1st of June previously I was with my republic NBN services, acutely my last few days before I called Telstra. It still not connected took 3 week + just to get the modern and now my o ...

Level 1: Cadet

Why do cell phone often show no internet?

Level 1: Cadet

Switching to Telstra and placed order on June 2, no modem arrived found the order was bungled. New order on June 11, modem arrived and plugged in on June 18. Smart modem won't log in using FW NBN and stuck on 4G backup (Front blue LED) can't call Tel ...

Level 1: Cadet

Placed an online order on the 28/05/20, and received an emailed order confirmation with apparently an invalid order reference? (NA51007001). Then a few days later an email "important information about your plan". This was followed by nothing but cric ...

Level 1: Cadet

 Hi AllI was hoping someone could tell me the easiest way to organize a Telstra Tech to come out and have a look at my home connection, it seems very hard to get in contact with someone at Telstra ATM because of Covid. Cheers

Level 1: Cadet

We are in a ridiculous bind.  We selected Telstra for NBN and have placed an order which has been confirmed by Telstra email.  As the order was acknowledged on 22 May, we thought we could track the progress.  The web site says that the order number, ...

Level 1: Cadet

Hi All, My internet is dropping out at exactly midnight for 5 minutes (been happening for about 1 week). I have done the classic IT turn it off and on again but getting the same results. Any suggestions? Telstra support have been useless. Thanks.

Level 1: Cadet

Hi, We have currently moved homes and would like to know if i can transfer my existing Mobile Broadband Plan $59 into a more suitable plan for where i live. My previous location was remote country farm and thus we could only get Mobile broadband we h ...

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