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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

Tyrus
Level 3: Gumshoe

Whenever I am connected to the internet via NordVPN, the Telstra login page rejects my username and password. If I disconnect the VPN, it works fine. How come?

Kate1991
Level 1: Cadet

Hi all I have had my Telstra smart modem now for ages it’s always wireless connected to our tv and PlayStation but today it’s disconnected for no reason at all, when I try to search WiFi devices it doesn’t show up on tv or PlayStation so now I have c ...

VQ
Level 1: Cadet

The NBN Co was supposed to show up today to connect me to NBN. I received two text messages to confirm, one was yesterday. I even received a phone call last week. I've taken the day off work and the technician did not show up. Not even a phone call/t ...

TexBetts
Level 1: Cadet

How do we get someone to come and check the pathetic speeds that we get. We are trying to convince telstra that what we get is not workable. We are on Fixed wireless and struggle to load the goolge home page. We live in a very black hole when it come ...

AB1761
Level 1: Cadet

HeyJust received  call claiming to be Telstra that for the past couple of weeks my computer ie my internet has been hacked by approx five different lines/ places etc and that it had been noticed by a tech.When questioned they were able to provide cer ...

Vague2
Level 1: Cadet

THIS TECHNO CHALLENGED GRANDMAH NEEDS HELP!!!Have recently moved home into a duplex/battleaxe residence(renting 1 duplex). There a 3 dwellings on 1 block(eg: 1, 1a, 1B).  Trying to sort out NBN connection, but have found that Telstra have only listed ...

Moose_au
Level 1: Cadet

Hi - I'm very keen on access to 5G fixed wireless. have access issues to nbn, and am relying on very slow Optus 4g. I'm in Glebe NSW

SydneyNBN
Level 1: Cadet

Hi - I opted into NBN not realising there is the undisclosed 24 month cancel fee for the device. I would like to cancel NBN and send the device back (the box is unopened). This is a very unethical business practice by Telstra. How do I cancel this NB ...

TommyNguyenn
Level 1: Cadet

Hello, I currently have a TPG NBN plan but will be changing to Telstra NBN plan soon. I was just wondering if there will be a setup fee for everything including the wiring, the modem setup and the NBN box?

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

Glenny_Babes
Level 1: Cadet

I've had issues with cable internet since yesterday. Effectively download speeds are less than <1mbps. At times, the service cuts out completely and I know this as I have Nest Cams and I get a message whenever any of them are offline (I had 26 messag ...

Sennaman
Level 2: Rookie

Hi, if I receive the internet through Telsta Cable (this is through the Foxtel Coaxial cable) will I be disconnected on the date it states in the letters I have received. I have read some posts where people think you DO NOT have to switch over to the ...

Tracyg
Level 1: Cadet

I just received a call from 0455708011 saying that my internet will be disconnected from today. It then said to press 1 to reconnect and I was transferred to an Indian Call Centre. I then hung up. Can you please confirm that this was a scam call?

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

VQ
Level 1: Cadet

The NBN Co was supposed to show up today to connect me to NBN. I received two text messages to confirm, one was yesterday. I even received a phone call last week. I've taken the day off work and the technician did not show up. Not even a phone call/t ...

Vague2
Level 1: Cadet

THIS TECHNO CHALLENGED GRANDMAH NEEDS HELP!!!Have recently moved home into a duplex/battleaxe residence(renting 1 duplex). There a 3 dwellings on 1 block(eg: 1, 1a, 1B).  Trying to sort out NBN connection, but have found that Telstra have only listed ...

Moose_au
Level 1: Cadet

Hi - I'm very keen on access to 5G fixed wireless. have access issues to nbn, and am relying on very slow Optus 4g. I'm in Glebe NSW

AD003
Level 1: Cadet

Hi all, I'm moving in 2 weeks - been trying to get my NBN connection moved to the new Unit. But when I entered the new address, only the Building address came up and not my Unit so I had to enter the unit address manually - but then on the next page, ...

Overit100timeso
Level 1: Cadet

Are other people having trouble getting service from Telstra. The COVID excuse is wearing very thin.I am a Long time customer. All services.having trouble for months now with NBN in Grafton Nsw constantly dropping out.Codi is a joke. The message syst ...

BunyipBluegum
Level 1: Cadet

Dear Telstra  My family and I are living  elsewhere whilst our house is Undergoing renovations.i have had to disconnect the Modem and it’s currently NOT useable.I have purchased aN extra Data plan on a mobile 4GX device at a cost of $75 month. So my ...

Blu
Level 4: Private Eye

why, as a long term loyal customer, am I required to pay $10 a month more than a new customer (for a plan change) ?

Glenn57
Level 1: Cadet

I have two services linked to my account, a mobile phone and a home 4G Wifi Broadband - I don't have a landline.

I am trying to upgrade the plan on my home Wifi from the old 89$/80 Gb plan to the new 75$/200 Gb plan. When I try to do this, via the upg ...

ulive-ulearn
Level 1: Cadet

can connect to office or any streaming site due to constant drop outs.... I literally cant watch a video on You tube unless I wake up at 3 am..Cant get onto help....last time the chat took 12 hours to reply at 7:15 AM....I was threatended with losing ...

tmohanathas
Level 1: Cadet

My NBN  Speed is very slow. Couldn’t contact support. Going round and round clicking the tabs 
Message us tab is not working? I am not sure What type of service Telstra is providing? Very bad support service. Can some one help me to improve the speed

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