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Gez2
Level 1: Cadet

How do I reconnect to the NBN after a few months break i own the telstra modem 

dlukose
Level 1: Cadet

Hello Everyone,I am urgently seeking help to find out how I can terminate my home internet service with Telstra. all the contact info and call centre seems to be not providing any service. I also want to downgrade my mobile plan with Telstra. It is q ...

joeyhe
Level 2: Rookie

Hi, it's the first month I started using Telstra. And I had slow internet speed issue, so I have to keep talking to customer support to book NBN technician for fixing the problem. 4 technicians came. Two of them thought they fixed problem, third one ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

Farnsworth1970
Level 1: Cadet

No

I don’t have any coverage at all at home 

ozsurf
Level 1: Cadet

I live on a relatively new (8 Years) development that is a Telstra Smart Community with FTTP in place. Will Velocity users be able to access the new 1000/250 plans when they eventually come online ? Currently on 100/5 and would love the faster upload ...

sjuanda81
Level 1: Cadet

Hey everyone, just wondering if Telstra is going to give customers with more speed? Aussie broadband is offering from today plans like 1000/50 and 250/25 and I’m planning to go with them but first I want to know if Tlestra have said something about i ...

GregW
Level 13: Super Sleuth

Not that long ago we had a 50/20 plan (NBN Fixed Wireless with Speed Boost) where our uploads averaged 14 to 15mbps.  However recent "forced" changes to plans meant our plan went to 50/10 at the same price.  My upload speed is now 6 to 7mbps. Is ther ...

Jennie4
Level 1: Cadet

I need the router setup info to try a non-Telstra router to see if that solves the issue, but cannot find the basic setup info needed to configure a non-Telstra router.  I'm also not sure which password I use for the Internet connection; is it the sa ...

Aussiefx70
Level 1: Cadet

I've had the "pleasure" of being stuck with the old F@st5355 NBN router (one of the worst wifi routers I've had the displeasure of dealing with) but recently my neighbour gave me their DJA0230 which they had lying around. Plugged it in and it wouldn' ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

Gez2
Level 1: Cadet

How do I reconnect to the NBN after a few months break i own the telstra modem 

joeyhe
Level 2: Rookie

Hi, it's the first month I started using Telstra. And I had slow internet speed issue, so I have to keep talking to customer support to book NBN technician for fixing the problem. 4 technicians came. Two of them thought they fixed problem, third one ...

Farnsworth1970
Level 1: Cadet

No

I don’t have any coverage at all at home 

sjuanda81
Level 1: Cadet

Hey everyone, just wondering if Telstra is going to give customers with more speed? Aussie broadband is offering from today plans like 1000/50 and 250/25 and I’m planning to go with them but first I want to know if Tlestra have said something about i ...

GregW
Level 13: Super Sleuth

Not that long ago we had a 50/20 plan (NBN Fixed Wireless with Speed Boost) where our uploads averaged 14 to 15mbps.  However recent "forced" changes to plans meant our plan went to 50/10 at the same price.  My upload speed is now 6 to 7mbps. Is ther ...

legenderek
Level 1: Cadet

Lately, I have been having problems with my home internet. My computer is connected via ethernet yet often times the internet would slow down quite dramatically. This is usually fixed after a quick restart of the Telstra gateway, but it doesn't alway ...

Allopyth
Level 1: Cadet

I put in an order today to upgrade to an NBN plan (currently on an ADSL2+ plan bundle called "Home Internet Entertainment") and I chose the "Just Telstra internet" with "Unlimited" which is $90/mth.  I clicked the critical information summary (https: ...

BishopZ
Level 1: Cadet

We have been trying to get our NBN connected for almost 6 months now.We received an NBN Connection Device in early January 2020 and followed Telstra's instructions as to when and how to connect.  It didn't work and after many phone calls (and hours o ...

jho64
Level 1: Cadet

Hi - I self-installed my Telstra NBN Smart modem 4 weeks ago (to replace my previous Telstra ADSL2 smart modem). I received a text message from you that you will start the switch to nbn "in the next few days". nbn is live in my area. It's fibre to th ...

Kiwiinoz50
Level 1: Cadet

Hi,Yes I know there are faqs and I know there are online forms to fill in. I have tried.Situation is moving from existing Telstra nbn over HFC to new apartment nbn over fttp *it is nbn ready already)I have existing gen 2 modem (Arcadyan), phone, broa ...

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