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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

MattWinPhone
Level 1: Cadet

Hi, I previously had a cable internet connection and was getting 100Mbps download (using telstra speed tests).  I signed up to Telstra NBN as an FTTC connection based upon the email I received that my current internet plan was NBN compatible. After c ...

Edm32
Level 1: Cadet

Can not connect to my wifi

Yellow46
Level 1: Cadet

Hi team, We've received our hardware, but have this notice on our order: We're having issues submitting your Telstra nbn™ order which we're working to resolve. We'll get in touch soon if we require further information. Anyone know what this means or ...

Roddles1
Level 1: Cadet

G’day, We are on an NBN50 plan, and are experiencing slow upload speeds. They vary between 7ish Mbps and the low 9Mbps. My son who has a the same plan with another provider is getting around 18Mbps. Is there anything I can do to increase the upload s ...

CharlyP
Level 1: Cadet

I am using a sim card that comes in a usb homebrand. Currently it has an only data plan. As now I am using it in my phone, I want to change it to a mobile plan, but I am not able to do it through the telstra app. Thanks

SteveTaylor
Level 1: Cadet

I can't find anywhere on the Telstra website to report damage to wires across the street. They were damaged in the recent storms and I have hitched them up to around 4m high over the center of the road, but they need to be secured higher at each pole ...

LittleBroTimmy
Level 1: Cadet

I just received my new modem yesterday (FTTP) and plugged it in and followed all the steps, but it’s coming up with a blue light instead of a green, how do I fix it to make it a green light?

Sman21
Level 2: Rookie

Last week or 2 i seem to be getting a fair bit of packet loss between the hours of 18:00 to 21:00 Perth time decided to run ping plotter to see if i could catch it happening it actually seems like it could be coming from my end though because the pac ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

DG4444
Level 5: Eagle Eye

Hi,For the last three weeks my modem has begun to lose internet connection in the mornings and does not failover to 4G. Product Vendor ArcadyanProduct Name LH1000Boot Version 1.0.38-116.118Firmware Version 0.11.11rHardware Version 01 The modem is at ...

SCD
Level 5: Eagle Eye

Constant ongoing time-out messages trying to open emails and open sent emails.  Confirmed no internet or telephone issues. Not sure what the issue is? Spoiler   

Edm32
Level 1: Cadet

Can not connect to my wifi

Yellow46
Level 1: Cadet

Hi team, We've received our hardware, but have this notice on our order: We're having issues submitting your Telstra nbn™ order which we're working to resolve. We'll get in touch soon if we require further information. Anyone know what this means or ...

Roddles1
Level 1: Cadet

G’day, We are on an NBN50 plan, and are experiencing slow upload speeds. They vary between 7ish Mbps and the low 9Mbps. My son who has a the same plan with another provider is getting around 18Mbps. Is there anything I can do to increase the upload s ...

CharlyP
Level 1: Cadet

I am using a sim card that comes in a usb homebrand. Currently it has an only data plan. As now I am using it in my phone, I want to change it to a mobile plan, but I am not able to do it through the telstra app. Thanks

Kiwi4Ever
Level 1: Cadet

This is my last chance to get Telstra to take any notice of what has happen since NBN was connected It was connected on 17th August 20 by NBN Techs working really great until 21st August it was disconnected by Telstra I spent the next 9-10 days getti ...

bobby38
Level 1: Cadet

Cable internet fault reported for last 76hrs and no one bothered to contact to fix the issue. Pathetic service provided by Telstra. But I am not surprised this is what is expected of Telstra. If I had a choice I would move over to another provider st ...

maalamb
Level 2: Rookie

If I forward my home phone to my mobile are the associated call costs included in the "Unlimited Calls" that all Telstra bundles include or do forwarded calls cost extra?

Blue32
Level 1: Cadet

Telstra rang regarding installation and I couldn't speak to them as I was at work and they said they would ring back but as far as I know I haven't heard from them. My NBN needs to be connected by the end of the month - PLEASE HELP I would like assis ...

alanc63
Level 1: Cadet

I need to check whether the service number has been activated.

SE35
Level 1: Cadet

Essential Home BB plan (100GB):  Why is data usage for the billing period no longer shown on my Telstra bill?  

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