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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

adamjedgarq
Level 2: Rookie

Hi guys,all of a sudden, our telstra nbn smart modem is applying parental control times an hour early. Its almost as if somehow the system is on day light savings times 2 weeks early. For example, my kids all came to me today and said that their devi ...

Rachelina
Level 1: Cadet

 Dandenong Road Malvern east vic 3145 dns configuration needs to be fixed    <edited for privacy>

jaycee_m
Level 2: Rookie

I have FTTC connection and I still have constant nbn dropouts; it sometimes happens in the afternoon and lasts all afternoon; it sometimes happens all day. I have contacted Telstra and they have sent two technicians and one of them has changed the ca ...

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

ASUS_User
Level 2: Rookie

Hello - just got the advice that Telstra need to make more money so are bumping up the price of our plan by $5.00 per month.  We are on Fibre to the Node and a long way from the NBN box - maximum speeds we've ever got on the $90 per month plan is 25 ...

CURRENCY
Level 1: Cadet

 Victoria has almost non existent coverage for both NBN AND MOBILE DATA To try to get any help with this over last 2 yrs is impossible.Nice reply and comments but false promises and less than suitable results.Does anybody have an answer to the monopo ...

SSW61
Level 1: Cadet

Brought a country house and want to add to my Telstra account.

buzzbuzzen
Level 9: Captain

I tried to change my existing Telstra home nbn plan , went through the 2 step authorisation, filled out the first few questions, then got to credit assessment check. Really ? Is this required for an existing customer ? It also looks like my post paid ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Graham29
Level 2: Rookie

I am trying to resolve a matter with my NBN installation. I can only describe the case management as a complete mess. Nice people, well intended, but have just made a mess of things. Somehow there are now two case managers trying their best I am sure ...

Elizabeth_L
Level 1: Cadet

Hello, I have a Telstra gen2 modem and it has been used for 2.5 years. My home internet was keeping dropping out in the past two weeks, 5 times a day on average. Every time it lasted for around 10 minutes with no connection. I tried to reset and rest ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

BradSP65
Level 7: Deputy Inspector

Just got the email that my 100/40 service is going departed and I have to accept a 100/17M service in return. I guess that is the end of my 40 year relationship with Telstra. Time to try a new experience by the looks as my provider no longer wishes t ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

Regina4
Level 1: Cadet

Has anyone else who is on the Main Arm exchange problems with broadband speed drops? I keep dropping out of Skype and Zoom or can't even log in with speeds sometimes dropping to a measly 0.5 ! Apparently, according to several technicians who looked f ...

Old_Will
Level 1: Cadet

I live in "old" part of Australia and hence my NBN internet speed is already very slow with only Fibre-to-Node. I connect a set of google WiFi to the NBN router to provide full WiFi coverage in my home. Recently, my home internet has been even slower ...

sydneyman
Level 3: Gumshoe

I just upgraded to Telstra Ultrafast 1000/50 plan.When I downloaded files(over 100GB) from my server, the internet would be interrupted every 10-20 minutes if I downloaded at full speed(around 900Mbit/s).When this happened, the download speed was 0, ...

jw-1
Level 2: Rookie

The network connectivity both Wifi and cable is fine 7ms ping, >50Mbps download. The problem is some sites will not connect as soon as authentication is involved. E.g. I can enter https://westpac.com.au and it comes up instantly. As soon as I hit the ...

VietD
Level 1: Cadet

Telstra and NBN Technician confirmed no issues with devices at home however issues continue since October 2020 (originally on cable now also on NBN) Log errors continue throughout the day with the following messages: WAN: eth0 BFDv4 Supervision fails ...

Sith81
Level 1: Cadet

Hi There, I am at my wits end after 10 years of problems and the last few years have been the worst. My Internet Connection keeps dropping out all the time and I am so frustrated as I can't get anyone at Telstra to properly understand what is going o ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Siimone1403
Level 1: Cadet

Internet randomly disconnected from devices but the modem showed no drop out. Tried re-connecting but kept saying “can not connect to networkname”  it randomly said password incorrect but I canceled it and tried connecting again and it said “can not ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Ellie2000
Level 1: Cadet

Hi there, I have a privacy concern in regards to the Wi-Fi nbn.I share the same Wi-Fi with my parents and the account to the Wi-Fi is in my parents name so I don't have any access to it or I can't even see what gets shown in the account. (We have a T ...

The_Augur
Level 6: Bloodhound

I have been encountering these issues all year when logging in on my laptop. 1/ When logging into telstra.com.au, we have been greeted by a Welcome Page that has long over-stayed its usefulness. The information it displays provides little value add. ...

sma888
Level 4: Private Eye

I loss wifi connection on my PC and usually I just restart the PC or the router and the problem is fixed. But this time it didn't. I run a trouble shooter and the system keep saying I haven't chosen to connect to an available network. The problem is ...

sceptic
Level 1: Cadet

I was contacted by an Indian sounding gentleman yesterday who advised me that my internet speeds were bad. He said that NBN were going to upgrade my modem with a fibre optic one & provide me with a 'socket' which would vastly improve my internet spee ...

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

Anthony1949
Level 2: Rookie

On the 28th June, Telstra added to my Unlimited Voice - Adavanced account, for being a long time customer, an Internet Service with a limit of 50GB per month as part of my phone bundle. My question to you is why is ther shown on my daily usage a use ...

tallsox7476
Level 3: Gumshoe

I have followed previous threads to set this up and it has worked well for half a day then internet started dropping out completely.I have a TG800vac as my main modem/router and want to set up the gen 2 as a 2nd router/access point for wifi.  is it p ...

COOKANG
Level 1: Cadet

So it's been 2+ years trying to get this sorted for a newly built granny flat. The Lead-in conduit is already installed and prepared for connection to NBN via overhead to a telegraph pole which cost me $1k+. - NBN dug a hole to prepare for NBN and it ...

MrSunshine
Level 1: Cadet

Hi,At home, I currently have a Telstra Smart Modem Gen 2.  I am considering of adding a Telstra Smart Wi-Fi Booster and would like to use the yellow Ethernet socket on this to directly connect via a network cable to my computer tower.  Can I assume t ...

wta
Level 1: Cadet

G'day Everyone, I am currently in the process (researching) of extending my home network through the use of Ubiquiti's UniFi system. I understand that I will need an Unifi Gateway for my home setup. When I get this, will the modem still be required? ...

beal
Level 2: Rookie

Hi All, i was experiencing significant issues with the NBN modem restarting over and over and the 'connection' chain flashing blue.
I tried bypassing straight into the Telstra router and now it is working great.Is there any issue with this?

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

grimmers
Level 1: Cadet

Is my nbn password on my router the same as my standard Telstra login password and my 24/7 app password?

nongshim
Level 1: Cadet

Hi, I'm not so tech saavy and don't know the correct words for the NBN type, so apologies. Will try to explain.I'm planning to get NightHawk AX12 in replacement of the Telstra provided Arcadyn one because my house is fairly large, multistoried and is ...

BigBird99
Level 2: Rookie

I am struggling to get my issue fixed and i am absolutely beyond frustrated.On 2nd April my line went dead.. no phone and modem was in permeant 4G backup mode.Had 3 technicians come out only to look in the pit for 1 minute then leave, About 3 weeks l ...

trish8
Level 1: Cadet

I think I did it myself

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Auscaz
Level 4: Private Eye
AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

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