Broadband & nbn™

Home Broadband

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Home Broadband
Show more
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
MochaChai
MochaChai
Level 1: Cadet
2m ago

NBN HFC

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days agobut the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” we are operating on a very s ...

  • 0 Views
  • 0 Replies
0 Kudos
Like
More
Leo70
Leo70
Level 1: Cadet
6 hours ago

nbn

Need to sign up to a plan. Currently on a $75/mo plan. You are offering us your premium plan at $90/mo. Would be interested in the Unlimited Data plan at our current cost. 

0 Kudos
Like
More
jimanddallas183
jimanddallas183
Level 2: Rookie
an hour ago

Telstra (or NBN) suddenly stopped working

Telstra (or NBN) suddenly stopped working this afternoon Monday 13th July 2020.

  • 11 Views
  • 0 Replies
0 Kudos
Like
More
Patrick4567
Patrick4567
Level 1: Cadet
4 hours ago

Upload Speeds have declined but everything else perfectly normal (Perth WA)

Hi There, Recently (within 2-3 weeks ago) my home NBN 100 service has declined on the upload speed side of things. I usually had around 33-35mbps I would test this frequently on ookla and those are the typical speeds I would receive on average. Now f ...

0 Kudos
Like
More
Brett732
Brett732
Level 1: Cadet
2 hours ago

Foxtel

How do you get Telstra to contact you.i have called I have escalated complaint I have been to Telstra shop I have complained on face book messenger and Foxtel website I have logged a complaint through app as requested by shop for a simple yes no answ ...

  • 14 Views
  • 0 Replies
0 Kudos
Like
More
Rockdoc26
Rockdoc26
Level 1: Cadet
2 hours ago

NBN HFC Installatiion Currently - No Wall plate

Hi. When we brought our house the phone line had no wall Bracket. The phone line is just poked up through the floorboards. Does the NBN installation use that (if it was there) wall bracket? In other words, is it worth my effort to get under the house ...

  • 14 Views
  • 0 Replies
0 Kudos
Like
More
Maisie1
Maisie1
Level 1: Cadet
6 hours ago

Gateway login

Hello, I have started receiving a message to login to my Gateway when I browse the internet.  Have never received this message before and it means I am unable to access websites I normally visit on a daily basis.  The login request is not secure.  An ...

0 Kudos
Like
More
John_Aus
John_Aus
Level 1: Cadet
March

Telstra Contact

How do we contact Telstra? The phone and chat systems are on a Covid break. There seems to be no published email address. Online support takes me in circles and an online form does not open. I have a billing query (bill too high). Thanks John

1 Kudo
Like
More
CWE
CWE
Level 2: Rookie
6 hours ago

nbn & Foxtel

Hi - last week we had nbn installed at home, but I forgot to tell the tech that we have Telstra Foxtel installed, and he hooked up without using the Foxtel outlet. Any ideas how I can fix this?cheers.CW-E

  • 21 Views
  • 0 Replies
0 Kudos
Like
More
Dom79
Dom79
Level 1: Cadet
yesterday

can i swap for another NBN box which can connect to coaxial plate instead of phone socket

hybrid fibre coaxial 

0 Kudos
Like
More
Load More
konmanos
konmanos
Level 4: Private Eye
a month ago

Telstra Smart Modem Gen2 - GUI blank

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

0 Kudos
Like
More
Andy_Ng
Andy_Ng
Level 2: Rookie
Thursday

Newly signed NBN 100, speed is half (46/16)

Hi Telstra NBN team, I have registered NBN100 unlimited (A$90 per month). The order was completed yesterday (08/07). However, when I tested the speed. The download/upload rate is 46/13. I have been testing multiple times during different time of the ...

0 Kudos
Like
More
Gordon64
Gordon64
Level 2: Rookie
a week ago

Upgrading nbn 25 to nbn 50

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

0 Kudos
Like
More
theonlinemick
theonlinemick
Level 4: Private Eye
3 weeks ago

NBN FTTN Drop Outs

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

1 Kudo
Like
More
ajamb
ajamb
Level 1: Cadet
Tuesday

VM networking problem on when modem in mobile mode.

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

0 Kudos
Like
More
TheRogueOne
TheRogueOne
Level 2: Rookie
2 weeks ago

HFC Constant dropouts/speed drops - BFDv4 / BFDv6 Supervision fails once errors

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

0 Kudos
Like
More
Valeriucca
Valeriucca
Level 1: Cadet
Tuesday

Prepaid number disconnected

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

0 Kudos
Like
More
Graham2020
Graham2020
Level 1: Cadet
a week ago

Phone line into house can been cut

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

0 Kudos
Like
More
Question101
Question101
Level 1: Cadet
2 weeks ago

Speed alocation

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

0 Kudos
Like
More
Simmo_drz
Simmo_drz
Level 1: Cadet
2 weeks ago

NBN Fixed Wireless Tower range

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

0 Kudos
Like
More
Load More
MochaChai
MochaChai
Level 1: Cadet
2m ago

NBN HFC

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days agobut the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” we are operating on a very s ...

  • 0 Views
  • 0 Replies
0 Kudos
Like
More
jimanddallas183
jimanddallas183
Level 2: Rookie
an hour ago

Telstra (or NBN) suddenly stopped working

Telstra (or NBN) suddenly stopped working this afternoon Monday 13th July 2020.

  • 11 Views
  • 0 Replies
0 Kudos
Like
More
Brett732
Brett732
Level 1: Cadet
2 hours ago

Foxtel

How do you get Telstra to contact you.i have called I have escalated complaint I have been to Telstra shop I have complained on face book messenger and Foxtel website I have logged a complaint through app as requested by shop for a simple yes no answ ...

  • 14 Views
  • 0 Replies
0 Kudos
Like
More
Rockdoc26
Rockdoc26
Level 1: Cadet
2 hours ago

NBN HFC Installatiion Currently - No Wall plate

Hi. When we brought our house the phone line had no wall Bracket. The phone line is just poked up through the floorboards. Does the NBN installation use that (if it was there) wall bracket? In other words, is it worth my effort to get under the house ...

  • 14 Views
  • 0 Replies
0 Kudos
Like
More
CWE
CWE
Level 2: Rookie
6 hours ago

nbn & Foxtel

Hi - last week we had nbn installed at home, but I forgot to tell the tech that we have Telstra Foxtel installed, and he hooked up without using the Foxtel outlet. Any ideas how I can fix this?cheers.CW-E

  • 21 Views
  • 0 Replies
0 Kudos
Like
More
Sparky123
Sparky123
Level 1: Cadet
yesterday

Paying the same for half the speed with NBN

Hi alli had cable previously and was continually badgered to move it to nbn by Telstra. Little did I know my ~100 mbps would reduce down to ~40. 
I’ve been trying to call/ use the support app which has been impossible to get any response.

Has anyone ma ...

  • 33 Views
  • 0 Replies
0 Kudos
Like
More
Joeypb
Joeypb
Level 1: Cadet
yesterday

NBN

Received an SMS on 12 Jun informing NBN will be connected with in 10 working days. Until today, I am still on ADSL. Trying to call but so far very dissapointed, talking to machine. Anyone know what I should do to check NBN connection status? Thanks. 

  • 38 Views
  • 0 Replies
0 Kudos
Like
More
Konvar
Konvar
Level 1: Cadet
yesterday

No connection

I am connected to the network with no internet

  • 33 Views
  • 0 Replies
0 Kudos
Like
More
Dave0708
Dave0708
Level 1: Cadet
Saturday

Customer Support

How do I get support from Telstra. I have been without internet for over a week. I cannot speak with anyone- I only can engage via message/text. Telstra never follows up. After 8 hours today, I am still waiting for an update. I am exasperated 

  • 40 Views
  • 0 Replies
0 Kudos
Like
More
looserette
looserette
Level 1: Cadet
Saturday

There was an error retrieving your details. Please try again later

Hi, I understand that technical difficulties can happen, and that's normal.However, could you please try to be more exhaustive in your error messages ?Like:- why ?- how long will it take to solve those issues ?This is quite an irritating message to g ...

  • 37 Views
  • 0 Replies
0 Kudos
Like
More
Load More

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Telstra Home >