Home Broadband

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

G'day,I can log in as I just have to be able to ask a question. Why is it that sometimes when I try to find something on the net. I receive this Pop Up Sign. When I try to sign it I receive incorrect Pass Word.Now I also need to ask why cannot I add ...

We were switched to nbn on friday and i have plugged new modem in. All lights are green. Since then, when trying to connect devices(mobile, laptop, foxtel) via wi-fi i get a message "internet may not be available" and cant access anything online. Can ...

Hi, I am asking on behalf of my parents, as they have no internet to ask. They have been having problems with internet connection for months now. They also get nowhere when they call Telstra. They have done troubleshooting but cannot do that either a ...

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AS A RESULT OF ELECTRICAL STORMS IN THE AREA ON 15/01/2021 THERE ARE NO SOLID BLUE LIGHTS SHOWING ON THE NBN FTTC CONNECTION BOX.  THERE IS NO GREEN LIGHT SHOWING ON THE TELSTRA MODEM FOR WAN/DSLAS A RESULT I AM NO LONGER CONNECTED TO THE NBN AND I A ...

I hope someone from Telstra contacts me, because I am at my wits end here.
I have raised 2 complaints via the form, have had no answers. NOTHING!
My ADLS 2 is running at 1.6mbps to 4mbps, not enough for even the messaging app to work. And LOL that mess ...

How do I get rid of Broadband Protect? I called Telstra after days on messaging to remove it. I never ordered it. They credited my bill and then re-applied the charge next bill. I have spent all afternoon on messaging again with no luck

I installed a Telstra 5g home modem a few days ago and have been getting speeds in the 300-450Mbps range.However over the last couple of days I've got SMS messages from Telstra saying they've detected the modem has moved outside my home area - it has ...

If you don't fix this I'm going to dump you Telstra after being for 12 years with you Telstra

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

I've just moved into a new house and NBN technician is due to come next month to connect to NBN.  But I can't find a data point or telephone point anywhere in the house.  I think the previous owners were a 'bit off the grid' kind of people.  There is ...

I was on cable (no issues, perfect internet) but Telstra connected me to a plan I didn't select. When I tried to fix it they forced me on fibre. For a few months I have been having issues with my connection which could be summarised as below:- random ...

Having problems getting to www.rail-master.com via my Telstra NBN connection. It just times out. If I try the same site using my mobile as a hot spot for the computer I can get to it.  See below a tracert taken when attached to my NBN vs a tracert ta ...

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

I currently have a wireless NBN service with a voip house phone. My phone number is attached to the NBN service. I am demolishing my house/rebuilding and want to keep the house phone number for use later but rental house is on a different exchange. W ...

Sometimes I am unable to get to a website I use all the time, www.harmonysite.com

The rest of the internet is visible and the site is accessible through mobile networks, if I reset my cable modem that usually fixes the issue, if I switch off my cable ...

hi, my Wi-Fi seems to turn off every 30 minutes to an hour. when it's on it's speed is normal but only the lights on the back turn on. the light on the front does not turn on, none of the colours, even after turning it off and on and pushing the rese ...

I am connected to new Telstra dual band modem. It has same SSID name for both 2.4 GHz and 5.0GHz. How can I connect my phone to only 2.4Ghz?

HiI had been with Telstra from last 10 years. My Move order number is 1-2766243814649I am following up from more than a month to get NBN connected.I have tried to call Telstra at least 5 times, each call lasting 1 hour of waiting and1.5 hour of discu ...

Hi there, recently contacted by Telstra putting pressure on me to connect to NBN. Cut off time apparently is in January 2022. My neighbour has ADSL and can connect apparently by just plugging in a new modem to his telephone line. Don't know about Fox ...

I have tried and tried again to get in touch with Telstra by phoning and the online messages and can't seem to speak to anybody anymore. It is annoying at this point since we have had 2months of drop-outs and slow internet speeds. Today I have been o ...

Hello, I need to urgently cancel my Telstra Broadband service as have signed with another provider for NBN. I cannot get through to Telstra for over a week.13 22 00 'Disconnect' gets you no where, the call just endsThe messaging service via the app a ...

Hi all, I'm wondering if the community can assist with contact avenues for complaint escalation for home internet.   We have had issues with our home internet since June 2020 and currently have been setup with a backup 4G network as there have been i ...

Between 11pm to 8am and 3pm to 5pm a few mostly gaming apps are unable to get a wifi connection to load when I am at home. Other apps including news apps and YouTube work fine. The apps work on cellular network fine during this time and also work fin ...