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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

voltz5000
Level 1: Cadet

Hi darling Telstra, I have money in my account that I want reimbursed.  This has been in the account for nearly a year.  I could not imagine how many goons you would have sent to get that money back if the owed amount was on the other hand. I have ru ...

NTJ
Level 1: Cadet

Hi
I have an overhead NBN line to our house (I think it's the old copper type though).  I also have a powerline near it which I know i can't touch or should go near, but what about the NBN line?
Reason for asking is that I want to put a shed up near th ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

GeoffWA
Level 4: Private Eye

Modem switched over to 4G yesterday afternoon, I have powered off / on  a couple of times in last 16 hrs but still on 4G. When I run the Smart Troubleshooting from Telstra web page it results in "No Issues Found".  So they are not clever enough to ch ...

stupidconsumer
Level 1: Cadet

I just love handing over my money to you guys, after all this money spent I still get a speed of 0.8MB DL 0.4MB UL upload on my antenna which keeps me on the 3G network. This is compared to my landline speed of 1.0MB UL 0.6MB DL. Great work guys love ...

hides8866
Level 1: Cadet

Had Telstra Velocity for over 9 years now and not once has it performed to the NBN standards that they say it is equivalent too. No one in store knows anything about it, can’t even talk to Telstra these days, and the velocity team might be great at p ...

team555
Level 2: Rookie

Ever since Telstra forced me to change to NBN because of an internal glitch, my internet has been horrible (we are talking about a year). I have gone through ringer of trouble shooting and my internet will be good for a week at a time but always ends ...

rm16
Level 2: Rookie

Hi all' Why can't i make contact with a human and why is data being stolen overnight?

Kraykray
Level 1: Cadet

I have tried to contact Telstra Customer Service on a number of occasions the last 6 months and I keep getting the online chat service.  Even after the chats and physically going into a Telstra store, no one will help or get back to you and sort out ...

Blacky17557
Level 6: Bloodhound

Hi.I had a question that I hope someone can answer please?I signed up to transfer my existing Home NBN to Telstra NBN about 2 days ago.Part of this package includes a Telstra Modem Gen 2. I already have that exact Modem from when I was previously sig ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

Doc2021
Level 1: Cadet

I'm probably making a mistake (Telstra seems like impossible to deal with). But I wanted to transfer my NBN from TPG to Telstra.The process just doesn't work. I'm getting an SMS saying "you already have an NBN connection", chose an option and then th ...

Forwagy1
Level 1: Cadet

I followed supreme being's suggestion to reset my printer settings, which has worked. However I can't get the printer / modem to recognise each other using the Brother quick reference guide instructions of pressing the pair button on the Telstra mode ...

JCooper
Level 1: Cadet

Keep getting told to boost wifi, we struggle with bandwidth now, increasing load won’t help us.  I’m after one for main house, and one for granny flat? Don’t want a wifi booster, looking for a second NBN connection. Thanks is this possible at the sam ...

confused-im
Level 2: Rookie

How do I get my 100/40mbs fttc connection restored. I currently have 50/20. I don't need the 100 download but need the 40 upload.Ian

Minniethemooch
Level 1: Cadet

Hi,We have had NBN FTTN for around 3 years and it has just gone from bad to worse. Initially we were surprised to find out we could only get 30 Mbps when our contract said 50 Mbps. Over the years the speed has decreased to about 20 Mbps. Over the las ...

georgieo
Level 2: Rookie

I have recently moved to NBN and had to cancel my old Static Ip Address and request a new one so I can log in my work. Three days later and still haven't got a new IP Address. Spoke to multiple people who don't have any idea or suggestions other than ...

NBN9
Level 1: Cadet

I currently have HFC NBN premium speed 100:40 and included international calls (Australia Ultimate) for a total price of $99.00 per month and have had this for about 3 years. I received email today saying telstra are simplifying plans and will move m ...

DS20000
Level 1: Cadet

Currently there is no option in modem settings to do so?

Matthew957
Level 1: Cadet

Hi There,Telstra signed us up to a NBN plan yet was later to be told that the NBN would not be available for another 4 to 5 months. So in the meantime they expect us to use a mobile wifi hot spot which is 200GB and expires in 30 days time? Well I say ...

AAB
Level 3: Gumshoe

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

JM6
Level 8: Inspector

Telstra has still not arranged a fix for our ongoing FTTN internet dropout issues and slow download speed. Initially a NBN tech arrived in dry weather and declared the issue solved ( a bad copper cable join 90 metres away) Days later it started raini ...

Grace36
Level 1: Cadet

I’ve moved house and can’t get Telstra to move our service and connect our new place to nbn. 
I’m paying for broadband service at my old house and I don’t live there anymore.i can’t even cancel the service. No one answers calls and the App Doesn’t get ...

Chuck71
Level 2: Rookie

Hi All, I use Salesforce a fair bit and I am unable to use the Salesforce.com Add-In that is in my Outlook 365 when I am on my home Telstra NBN. It works perfectly when I hotspot off my Telstra mobile but I would prefer to be able to use the home int ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

AAB
Level 3: Gumshoe

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

Chuck71
Level 2: Rookie

Hi All, I use Salesforce a fair bit and I am unable to use the Salesforce.com Add-In that is in my Outlook 365 when I am on my home Telstra NBN. It works perfectly when I hotspot off my Telstra mobile but I would prefer to be able to use the home int ...

BMPRO
Level 1: Cadet

Many customers (all of them on Telstra) have been complaining in the last several days they cannot access our website, https://teambmpro.com with "malicious content" and "this site can't provide a secure connection" errors.Suspecting the issue is wit ...

KatieBrown
Level 11: Detective

Hi there, I have to look into connecting two properties to NBN. My contract with Cable internet rang out last November. I have a Gen 1 modem which is about 27 months old. I would want a new Gen 2 modem plus the wifi boosters which do not need to be w ...

MJMillard-51050
Level 4: Private Eye

Telstra has assigned my Netgear Nighthawk M1/M2 routers IPv4 addresses 22.151.71.247 and 22.151.99.7 on several occasions. These IPv4 addresses are not owned by Telstra but by US DoD Network Information Center (DNIC). Whilst these are public IPv4 add ...

KonG
Level 2: Rookie

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

matjw1986
Level 2: Rookie

Why after 11 months of no problems would an NBN connection become unstable to the point where the internet is unusable due to constant disconnections? I’ve been told that in an attempt to rectify this Telstra will apply some sort of patch which shoul ...

G-Mac
Level 2: Rookie

So ive been trying to get my new place hooked up to the internet but my orders always seem to get cancelled without my knowledge.I've tried to contact Telstra but am not getting anywhere.has anyone else had this issue?

Brentjl
Level 2: Rookie

I currently have bigpond cable and a landline. Years ago the landline failed and the TELSTRA technician simply connected our internal phone line to the coaxial cable at the junction box on the house. We have no copper line as it were running from the ...

prkprk
Level 1: Cadet

What does a solid Blue line on the FRONT of my Telstra installed NBN modem mean please? Most days the light is solid green & the internet is ok. But on the days when it is blue, it is slower & keeps cutting off. Does it indicate 4G backup is on? If s ...

SEQ-cable
Level 1: Cadet

I have Telstra cable and have been told I must switch to nbn. Cable connection runs from box outside through house to centrally located modem. We have a mesh network and 1 Ethernet port running from that location. 

NBN tech said he could not connect n ...

Huddo28
Level 2: Rookie

Hi there, I am an existing Telstra customer on NBN unlimited data plan. I ordered an upgrade to Premium Speed + Unlimited data on January 18 but am still waiting for it to be activated. I have contacted support through the app and they it would be ac ...

AndyE2
Level 1: Cadet

NBN FTTC is available to my address, BUT there is no conduit or cable to the rear unit - to install conduit for NBN connection would be very expensive due to distance, concrete driveway and congested water, gas, electricity services in unknown locati ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

EliteIV
Level 1: Cadet

So I got a call from the home phone (that I do not share the number with anyone as it's required for an internet connection and just sits there.) about an automated robot saying our internet connection is being cut off due to our IP address being hac ...

olo
Level 2: Rookie

Hi,I have a smart modem capable of 4G backup (Arcadyan LH1000). How can I upgrade my plan or what do I need to do to get the sim card (I assume it needs one). I browsed heaps telstra pages an I cannot find any way to do it.I can see that 4G is includ ...

GWall
Level 1: Cadet

I have a Telstra TV Model 4701TL will it run the Kayo App?

Reallyannoyed_
Level 1: Cadet

My adsl internet is very slow 2.Mbps or less on speed test over WIFI (DSL stats say max recent speed 3.52 Mbps) Telstra troubleshooting says account sahping applied for a billing issue but I pay by direct debit. I have noticed no metering recorded on ...

est53
Level 1: Cadet

I was amazed to find out that my property was capable of receiving NBN's ultrafast internet (FTTP) and because all of us in the household are working from home I thought this would benefit us greatly. Unfortunately, it's been 2 days and my upgrade to ...

AldousK
Level 3: Gumshoe

NBN plan - FTTBProduct Vendor Technicolor
Product Name Technicolor DJA0231
Software Version 18.1.c
Firmware Version 18.1.c.0543-950-RA
Hardware Version VCNT-A
DSL Version A2pvfbH043q.d26u

Delorian
Level 2: Rookie

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

Incaztec
Level 2: Rookie

Received to Hotmail the following: "We're making changes to your Telstra Broadband Protect Bundle From 31st March 2021 the following features of Telstra Broadband Protect will be removed:•Anti-Virus Plus Security (downloadable software)•Safe Browser ...

Fldan
Level 3: Gumshoe

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

voltz5000
Level 1: Cadet

Hi darling Telstra, I have money in my account that I want reimbursed.  This has been in the account for nearly a year.  I could not imagine how many goons you would have sent to get that money back if the owed amount was on the other hand. I have ru ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

Matthew957
Level 1: Cadet

Hi There,Telstra signed us up to a NBN plan yet was later to be told that the NBN would not be available for another 4 to 5 months. So in the meantime they expect us to use a mobile wifi hot spot which is 200GB and expires in 30 days time? Well I say ...

LA84
Level 1: Cadet

Hello everyone, i am trying to use parental controls i have tried using the parental blocking through the home dashboard apps but its not working and i have logged into my Telstra account but when i go to manage my account to set it up it reloads to ...

CMc7
Level 1: Cadet

I chatted with Telstra support to find the best option to hook up home internet. I let the consultant know that we don't have a phone line or phone point and he recommended the Core Internet deal that we signed up for. In the documentation I've recei ...

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

Maisie-Marigold
Level 1: Cadet

I recently switch to NBN from my bigpond internet service. Prior to the switch my Telstra ID and primary email address was:   myname@bigpond.net.au However now my NBN is activated my account is now says: Telstra ID/login:   myname@bigpond.net.au      ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

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