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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

uanmi21
Level 1: Cadet

New FTTC connection yesterday, connected the modem, fired it up, logged in and checked it out. I can see WAN IP, etc. All looks good. I can ping and traceroute to several locations on the Internet, but web browsing, onedrive, etc. don't connect. chec ...

boob1
Level 3: Gumshoe

Access to my NBN broadband (cable) recently started to slow down eventually stopping altogether. After several hours messaging Telstra help, they realized that there was a problem at their end.  This was fixed but at the same time that the NBN speed ...

Tex66
Level 1: Cadet

Hey there. 

I have the following setup devices>Gen 2 booster (x2)> Gen 2 Modem>NBN(Boosters are both connected Wi-Fi to modem, not daisy chained)
my booster units spend most of their time on blue light and I don’t have any problems. However at what app ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Peter778
Level 1: Cadet

What is my monthly average Internet useage past 6 months?

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

Lee2410
Level 1: Cadet

Evening guys, Been back and forth with NBN team for past few days as one of my streaking services what’s suddenly stopped working. Still no joy. Escalated to level 2 team now apparently. 

In the meantime, I’ve logged into my Telstra modem, diagnostics ...

VCPS
Level 1: Cadet

Is there a way, on Parental Control, to block Gaming but not Social network, as I need Social Network on my day to day work?

Special__K
Level 1: Cadet

Help!!  Based in Melbourne, working from home, kids with exams - and the cable internet connection dies.  A couple of days later and am getting a CCP0021 error on the register.bigpond.com/cable.do page - which is the only page accessible via the brow ...

AndyHar
Level 2: Rookie

i'm currently going around the houses with IT support on my internet dropping out over and over again. when checking the log file is see this repeated  12.10.2021 16:29:12 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 2
12.10.2021 16:29:05 WAN: ...

geo_
Level 2: Rookie

hello team telstra is anyone else having trouble logging into 'home dashboard' CONTROLS tab - with their telstra ID..?even forgetting / resetting my password doesn't seem to help

Firstman
Level 2: Rookie

Short story because the long one just raises my blood pressure. Moved to new location where only Telstra service. Chose ADSL until NBN connects. Ordered to commence 2 Jul 21 but Telstra sent modem in June and commenced billing from June. I messaged ( ...

CG07
Level 1: Cadet

Installing a tp link eap225 to telstra smart modem (new one) . When I try to connect to the EAP via the app it says that I'm not connected to LAN . If I try to connect directly it says it can not obtain ip address. When connected up to "host" modem i ...

LB22S
Level 1: Cadet

Hi all, within Telstra is the term broadband used interchangeably with Nbn? I changed providers this week from Aussie to Telstra to access their parental controls but I’m unable to find or add on to my account to access them. Is their some type of wa ...

Porthos1
Level 1: Cadet

So I have a strange problem that the "system" can't seem to solve, let alone progress.I have had cable internet and Foxtel, both from Telstra, for around the last 20 years. NBN has come along and the cable internet has been disconnected. I'd like to ...

Monty1959
Level 1: Cadet

Currently with ADSL

djcarter
Level 1: Cadet

I know that I can check for outages or maintenance work in my area by visiting https://outages.telstra.com but this is only useful once the maintenance has started/I am already affected. How can I get proactive notifications of upcoming maintenances? ...

mph
Level 3: Gumshoe

My internet connection with Telstra is terrible. What's worse is Telstra's service. Ive been trying to resolve the issue repeatedly for 2 months. I've instigated numerous online chat's, telephone calls, messages etc, but end up being given the same i ...

Jack1954
Level 3: Gumshoe

Today I lost my Telstra NBN HFC service for a couple of minutes and then the modem connected automatically. I kept on working without apparent issues. Tonight, I used a couple of apps on my mobile devices and noticed some connectivity issues. Strange ...

MrMarc101
Level 1: Cadet

My NBN was switched over (forcibly by Telstra) from an existing cable connection 3 days ago. It was working fine up until this morning when I suddenly have no internet connection. When logging in to the Telstra Smart Modem Gen 2, it says that's its r ...

rod5858
Level 2: Rookie

Spoke to the help person but he could not say anything about just saying they do not do it any more

bcsm
Level 1: Cadet

Hi guys, I just switched over to Telstra NBN 700 from Optus and i've been having a lot of trouble with gaming, particularly with Call of Duty Warzone, It seems im unable to connect to servers despite being online on the game account. Anyway, one of t ...

drd71
Level 2: Rookie

I’m on HFC Telstra NBN and just in the last few weeks about every 30 seconds the internet pauses. I try and open a web page and nothing, then after about ten seconds it loads. The internet works fine for 30 seconds to a minute then the same thing hap ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Ellie2000
Level 1: Cadet

Hi there, I have a privacy concern in regards to the Wi-Fi nbn.I share the same Wi-Fi with my parents and the account to the Wi-Fi is in my parents name so I don't have any access to it or I can't even see what gets shown in the account. (We have a T ...

The_Augur
Level 6: Bloodhound

I have been encountering these issues all year when logging in on my laptop. 1/ When logging into telstra.com.au, we have been greeted by a Welcome Page that has long over-stayed its usefulness. The information it displays provides little value add. ...

sma888
Level 4: Private Eye

I loss wifi connection on my PC and usually I just restart the PC or the router and the problem is fixed. But this time it didn't. I run a trouble shooter and the system keep saying I haven't chosen to connect to an available network. The problem is ...

sceptic
Level 1: Cadet

I was contacted by an Indian sounding gentleman yesterday who advised me that my internet speeds were bad. He said that NBN were going to upgrade my modem with a fibre optic one & provide me with a 'socket' which would vastly improve my internet spee ...

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

Anthony1949
Level 2: Rookie

On the 28th June, Telstra added to my Unlimited Voice - Adavanced account, for being a long time customer, an Internet Service with a limit of 50GB per month as part of my phone bundle. My question to you is why is ther shown on my daily usage a use ...

tallsox7476
Level 3: Gumshoe

I have followed previous threads to set this up and it has worked well for half a day then internet started dropping out completely.I have a TG800vac as my main modem/router and want to set up the gen 2 as a 2nd router/access point for wifi.  is it p ...

COOKANG
Level 1: Cadet

So it's been 2+ years trying to get this sorted for a newly built granny flat. The Lead-in conduit is already installed and prepared for connection to NBN via overhead to a telegraph pole which cost me $1k+. - NBN dug a hole to prepare for NBN and it ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Auscaz
Level 4: Private Eye
AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

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