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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Sman21
Level 2: Rookie

Last week or 2 i seem to be getting a fair bit of packet loss between the hours of 18:00 to 21:00 Perth time decided to run ping plotter to see if i could catch it happening it actually seems like it could be coming from my end though because the pac ...

Kolours
Level 1: Cadet

I've asked for a refund as lve been paying for NBN and we have not been transitioned over to it. TELSTRA has invoiced me for over 12months for a product l haven't had. $89.00 a month and appalling service. I was told they would not refund my money. T ...

Steviolololz
Level 1: Cadet

Terrible experience trying to buy something using my Telstra points. Order placed, points and money taken, then the next day the order is cancelled via email as I need to show ID in store...except stores are closed for non essential reasons! Ridiculo ...

dougstew
Level 2: Rookie

This is a log of when I've lost Internet connectivity in the last 24 hours. Pretty normal day of dropouts since NBN arrived. Sick of complaining about it.
---------------------------------------
Failure Start                   Length
22/09/2020 9:17:41 ...

BirdsNest
Level 1: Cadet

Living in the city I expect to have faster speeds than what is seen in the attached image. I have tried all the usual tactics of restarting the modem and unplugging and replugging in all the cables multiple times. I have contacted support which took ...

Angus16
Level 2: Rookie

Hello All. I have posted multiple questions about latency issues here before, and the issue was resolved, but only temporarily. The issue has worsened since posting here last time, now with packet loss and cut outs, maybe once per day. By cut outs i ...

offair
Level 1: Cadet

My modem is stuck on mobile mode. Getting .2 mbps up and download. Noticed it getting slower for some time. Turns out it had been shaped (reached 30gig) and slowed by Telstra. Spent an hour on the phone with tech troubleshooting and unshaping modem. ...

brettmj
Level 1: Cadet

Please supply a link so I can start the process to connect to the NBN with Telstra. I am at the very start need to arrange for the box to be installed on the house

the_Unforgiven
Level 1: Cadet

I finally get ADSL after trying for several decades.  But if you are talking to a General Manager or his stooge in charge, they take it that a $90 per month ADSL plan is ADSL1, or is it someone from within Telstra itself?  No-one knows and no-one car ...

MattWinPhone
Level 1: Cadet

Hi, I previously had a cable internet connection and was getting 100Mbps download (using telstra speed tests).  I signed up to Telstra NBN as an FTTC connection based upon the email I received that my current internet plan was NBN compatible. After c ...

Sennaman
Level 2: Rookie

Hi, if I receive the internet through Telsta Cable (this is through the Foxtel Coaxial cable) will I be disconnected on the date it states in the letters I have received. I have read some posts where people think you DO NOT have to switch over to the ...

Tracyg
Level 1: Cadet

I just received a call from 0455708011 saying that my internet will be disconnected from today. It then said to press 1 to reconnect and I was transferred to an Indian Call Centre. I then hung up. Can you please confirm that this was a scam call?

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

Kolours
Level 1: Cadet

I've asked for a refund as lve been paying for NBN and we have not been transitioned over to it. TELSTRA has invoiced me for over 12months for a product l haven't had. $89.00 a month and appalling service. I was told they would not refund my money. T ...

Steviolololz
Level 1: Cadet

Terrible experience trying to buy something using my Telstra points. Order placed, points and money taken, then the next day the order is cancelled via email as I need to show ID in store...except stores are closed for non essential reasons! Ridiculo ...

dougstew
Level 2: Rookie

This is a log of when I've lost Internet connectivity in the last 24 hours. Pretty normal day of dropouts since NBN arrived. Sick of complaining about it.
---------------------------------------
Failure Start                   Length
22/09/2020 9:17:41 ...

offair
Level 1: Cadet

My modem is stuck on mobile mode. Getting .2 mbps up and download. Noticed it getting slower for some time. Turns out it had been shaped (reached 30gig) and slowed by Telstra. Spent an hour on the phone with tech troubleshooting and unshaping modem. ...

brettmj
Level 1: Cadet

Please supply a link so I can start the process to connect to the NBN with Telstra. I am at the very start need to arrange for the box to be installed on the house

Edm32
Level 1: Cadet

Can not connect to my wifi

Yellow46
Level 1: Cadet

Hi team, We've received our hardware, but have this notice on our order: We're having issues submitting your Telstra nbn™ order which we're working to resolve. We'll get in touch soon if we require further information. Anyone know what this means or ...

Roddles1
Level 1: Cadet

G’day, We are on an NBN50 plan, and are experiencing slow upload speeds. They vary between 7ish Mbps and the low 9Mbps. My son who has a the same plan with another provider is getting around 18Mbps. Is there anything I can do to increase the upload s ...

CharlyP
Level 1: Cadet

I am using a sim card that comes in a usb homebrand. Currently it has an only data plan. As now I am using it in my phone, I want to change it to a mobile plan, but I am not able to do it through the telstra app. Thanks

Kiwi4Ever
Level 1: Cadet

This is my last chance to get Telstra to take any notice of what has happen since NBN was connected It was connected on 17th August 20 by NBN Techs working really great until 21st August it was disconnected by Telstra I spent the next 9-10 days getti ...

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