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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

RedScorpio55555
Level 1: Cadet

Just curious as to why this special offer is only available to new customers when Optus offers 40GB for $10 to existing ones?

bclifestyle
Level 1: Cadet

Hi All, I really need some help as I'm just being stuffed around & this has now been going on for over 3 months.I am experiencing I would say at least 20+ dropouts per day. I'm connected to the NBN via HFC & the adapter keeps dropping out. ( All ligh ...

Jally1
Level 2: Rookie

Hi, I am running an Arcadyan LH1000 on version 0.14.12r on FTTN.  I also use a Firewalla Red to manage my network security.  I use a lot of IOT devices and over the past 4 or so months have been experiencing a lot of dropouts.  A couple of things jum ...

Yet-another
Level 1: Cadet

New bill is $15.00 increase. Considering the interruption to service lately, Telstra have a bloody cheek. Time to look for a new provider methinks 

SamwiseM
Level 2: Rookie

After turning on Game Optimiser (GO), Zoom is not longer working. I've since had to disable GO. I believe this is a known issue (from another thread that has been closed) however there has been no update since February. Can you notify us when it has ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

1SHADE1
Level 1: Cadet

So this might be more of a vent or perhaps a cautionary tale for others. I'm nearly at 6 months with no home internet. The 4g backup works on the modem however the 4g signal is absolutely atrocious, to actually get a signal (if lucky) I need to hang ...

Badger123
Level 1: Cadet

Hi All, I have a weird issue. I am on HFC and recently been seeing very high packet loss on MS Teams when sharing my screen. When I screen share the other user is around 15 seconds behind, statistics shown as below -  Average round-trip time6637 msMa ...

DanielHelix
Level 2: Rookie

Hi All,Recently new to Telstra's NBN (only been set up about a month or so in total after many dramas - but thats a different story) anyway in the first period we had maybe two drop outs where the WiFi connection dropped out. The lights on the NBN bo ...

Blu3ha1rP1rat3
Level 1: Cadet

Why it is so difficult to communicate with a telecomunications giant when the internet doesn't sleep so neither should your company and why am i chasing information in 2021 about prices that are more expensive now then they were 15 years ago, how can ...

RayOR
Level 3: Gumshoe

Hi Everyone Did anyone of you did applied the NBN Ultra Fast Speed AddOn? If you did. What is your speed in your area? Mine is only got 400Mbps I am in Melbourne If you have the lower speed issue what we can do?

RL16
Level 1: Cadet

Are there any new developments from Telstra that would allow people to change their current primary email address without having to close the account ? This flexibility is important; the ability to create new IDs is good but does not solve the need t ...

steven6
Level 1: Cadet

Im in 'manage mailboxes' i can delete but there is no add. I remember last time I had to go in to bigpond to confirm the password there is no link now.

Jen0702
Level 1: Cadet

Hij need yo cut nbn from my plan.

DavidSMorgan
Level 1: Cadet

Hi I have a Telstra Frontier modem that I recently noticed the Wifi is not working on in that it does not show up in available connection for multiple different devices. At the same time I noticed that all the lights for pairing, power, etc on the to ...

GranMar
Level 1: Cadet

We have a dodo hub and have had little success in getting 2 cameras activated. In April I did pair and activate one of the cameras Orion (name) and could check on the camera view from another state. Why is this not working now? Using Grid Connect to ...

Dragons1200
Level 1: Cadet

Wish to cancel my nbn

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

JJ691
Level 1: Cadet

Just signed up to Telstra NBN. Recieved the Modem and everything is working great. The deal stated that I would receive 20000 Telstra Plus Points but my balance is still at zero. Any ideas?

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

Vick66
Level 3: Gumshoe

How  do I get someone to listen to a problem rather than just following a script? For the past couple of weeks our internet connection drops out randomly & then comes back up 5-10 minutes later. This can happen several times a day, then not for 2-3 d ...

george76
Level 1: Cadet

I would like to change the password on my modem as i think someone is using my data if this cannot happen i will look for another supplier as i have had so much trouble with this since March with no help from Telstra they keep telling me that i have ...

donnaling
Level 2: Rookie

since installing new smart modem 5G my laptop wont connect cant even pick it up, but picks up old modem and neighbours wifi. my phone, smart tv, hubbys laptop are all connected to the new modem it seems my laptop and modem are not compatable or is it ...

Haystack
Level 1: Cadet

My nbn internet after being restored is only giving me 5kbs download, we pay for 50Mbs download and can't even be given the bare minimum. Anyone else having this problem in yarra ranges victoria

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

grimmers
Level 1: Cadet

Is my nbn password on my router the same as my standard Telstra login password and my 24/7 app password?

nongshim
Level 1: Cadet

Hi, I'm not so tech saavy and don't know the correct words for the NBN type, so apologies. Will try to explain.I'm planning to get NightHawk AX12 in replacement of the Telstra provided Arcadyn one because my house is fairly large, multistoried and is ...

BigBird99
Level 2: Rookie

I am struggling to get my issue fixed and i am absolutely beyond frustrated.On 2nd April my line went dead.. no phone and modem was in permeant 4G backup mode.Had 3 technicians come out only to look in the pit for 1 minute then leave, About 3 weeks l ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

trish8
Level 1: Cadet

I think I did it myself

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

RInDavis
Level 1: Cadet

I thought I was able to set up more than 1 email address through bigpond

Manee1
Level 1: Cadet

hi,i have got intermittent internet, FTTN, since 5 days now. I have gone through Telstra reps and now there is an Nbn TEchnician appointment made. My question is that how do i find out if the Fault is not in my own Equipment or setup? so i dont have ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

RobbieBoxhead
Level 1: Cadet

Hi can I add another Email address to my account.I already have 2

GH23
Level 1: Cadet

I am about to replace the rubbish Netgear rebrand V7610 with a router that actually works. Don't care about the 4G backup it never worked once in its life anyway. If you ask me a total waste even including the feature if its not going to work. Anyway ...

Mumsmum
Level 1: Cadet

I was on unlimited internet but was struggling with the bill.  I downgraded to 500gb per month for $75.  I’ve just received a bill for $95 which includes Standard Plus Speed Boost at $20.  I have no idea what that is, I didn’t ask for it and my bill ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Retiring
Level 3: Gumshoe

Internet consistently drops out every day for about 5 minutes usually between 1.00pm and 2.00pm.Live in a new estate and this has been going on for about 2 years now. Any ideas?

IanL65
Level 1: Cadet

How do I activate the free top up?

Skusey
Level 2: Rookie

Hi everybody, I have just left Foxtel and come back to Telstra, NBN - FTTH and it's great (50/20Mb).  I have replaced Foxtel with an Android Box and it keeps freezing, from 2secs to 2 mins.  Is this more like to be an NBN issue or the box??, can Tels ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

GeoffWA
Level 5: Eagle Eye

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

JennyB
Level 1: Cadet

Hi, does anyone have any advice on how I might be able to find out whether the problem with my 86 year old mother's NBN nternet and phone service lies inside or outside the house -  when she doesn't have a mobile phone and therefore can't talk to a t ...

Walderbeast
Level 1: Cadet

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

rustybubble
Level 1: Cadet

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

GJR2021
Level 1: Cadet

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

timkra
Level 2: Rookie

Does anyone know how to connect these together. Plugging the base set into Modem green plug does nothing. All it tells me is check telephone line.Thanks in advance

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

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