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Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Level 1: Cadet

Have received notice that the nbn will be undertaking works which will shut down the internet for an entire day. As we work from home (like most people at the moment) but we have cable broadband no NBN will be still be able to have internet usage.

Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

Level 1: Cadet

hi, was wondering if there is a faster speed for nbn other than premium speed which I am currently on, and if so, how do I go about changing to a faster speed

Level 1: Cadet

I find it extremely unsatisfactory that the only options I seem to have to resolve this issue is via an automated chat or a forum. 

I just received a bill stating that my internet service has been suspended without any warning. I have never missed a b ...

Level 1: Cadet

Standard Plus Evening Speed or Premium Evening Speed

Level 1: Cadet

On 31/7/20 I gave up on Telstra zero help setting up my nbn.I then asked to close all accounts.A day later a human called me to ask me to stay, I said no I have already joined another company who set everything up for me and close my internet and hom ...

Level 1: Cadet

With Telstra home internet packages, is the 4G backup still functioning? Lately we had issue with speeds down to 0.13Mbps, and after wasting 3-4 hours over this crappy messaging system they advised me and I Quote " The speed of your 4G service has no ...

Level 1: Cadet


I am a existing Telstra customer and just received email about connecting with NBN I live in South Yarra What timeline do I have till I need to advise what type of NBN plan with Telstra

Level 2: Rookie

I presently have an ADSL2+ unlimited broadband connection. I have the Foxtel Hottest Entertainment Bundle from Telstra. I pay $159 pm for this package and my Broadband connection. If I go onto a NBN Standard Plus package for $80 pm do I also pay the ...

Level 1: Cadet

Hi,i got nbn with you guys about a week ago,it was fine for a few days now it won’t let me connect my PlayStation’s, or phones to the wifi!it connects but says “no internet connection”.At the start my PlayStation connected but it happened randomly as ...

Level 1: Cadet

I've had issues with cable internet since yesterday. Effectively download speeds are less than <1mbps. At times, the service cuts out completely and I know this as I have Nest Cams and I get a message whenever any of them are offline (I had 26 messag ...

Level 2: Rookie

Hi, if I receive the internet through Telsta Cable (this is through the Foxtel Coaxial cable) will I be disconnected on the date it states in the letters I have received. I have read some posts where people think you DO NOT have to switch over to the ...

Level 1: Cadet

I just received a call from 0455708011 saying that my internet will be disconnected from today. It then said to press 1 to reconnect and I was transferred to an Indian Call Centre. I then hung up. Can you please confirm that this was a scam call?

Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Level 1: Cadet

Hi all, I'm moving in 2 weeks - been trying to get my NBN connection moved to the new Unit. But when I entered the new address, only the Building address came up and not my Unit so I had to enter the unit address manually - but then on the next page, ...

Level 1: Cadet

Are other people having trouble getting service from Telstra. The COVID excuse is wearing very thin.I am a Long time customer. All services.having trouble for months now with NBN in Grafton Nsw constantly dropping out.Codi is a joke. The message syst ...

Level 1: Cadet

Dear Telstra  My family and I are living  elsewhere whilst our house is Undergoing renovations.i have had to disconnect the Modem and it’s currently NOT useable.I have purchased aN extra Data plan on a mobile 4GX device at a cost of $75 month. So my ...

Level 4: Private Eye

why, as a long term loyal customer, am I required to pay $10 a month more than a new customer (for a plan change) ?

Level 1: Cadet

I have two services linked to my account, a mobile phone and a home 4G Wifi Broadband - I don't have a landline.

I am trying to upgrade the plan on my home Wifi from the old 89$/80 Gb plan to the new 75$/200 Gb plan. When I try to do this, via the upg ...

Level 1: Cadet

can connect to office or any streaming site due to constant drop outs.... I literally cant watch a video on You tube unless I wake up at 3 am..Cant get onto help....last time the chat took 12 hours to reply at 7:15 AM....I was threatended with losing ...

Level 1: Cadet

My NBN  Speed is very slow. Couldn’t contact support. Going round and round clicking the tabs 
Message us tab is not working? I am not sure What type of service Telstra is providing? Very bad support service. Can some one help me to improve the speed

Level 1: Cadet


Wanting to know when I can have NBN installed at home? Tried calling and was on hold for 1½ hours before being cut off.

Level 1: Cadet

Our business needs to speak to Telstra about an issue that can't be solved by looking up other people's answers. They do not answer on any number, refer you to their website and make it so that you can pay them money but you can't speak to them for s ...

Level 1: Cadet

Hi dear I need nbn services can you help me please.

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