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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

rhei
Level 1: Cadet

The cable to my house had to be replaced for NBN installation. The NBN contractors ran a new cable but not from the correct Telstra pit.  2 telstra techs have confirmed a new cable is required. It is impossible to get anyone on the phone to discuss t ...

elusivet
Level 3: Gumshoe

Can someone please explain why Telstra is now advising their premium (max speed was 100/40) that they were previously advising customers that typical evening speeds were 88/30Mbps but if you buy the service today 03/08/2020, the typical evening speed ...

Kiwi4Ever
Level 1: Cadet

This is my last chance to get Telstra to take any notice of what has happen since NBN was connected It was connected on 17th August 20 by NBN Techs working really great until 21st August it was disconnected by Telstra I spent the next 9-10 days getti ...

GO10
Level 1: Cadet

I wish to cancel my Telstra ADSL Internet and Home Phone service, however I wish to maintain my Bigpond email address!

AmTiredOfThis
Level 1: Cadet

We have regular NBN dropouts. This has been reported several times.  Once we were told the issue was fixed (but we still get dropouts). With covid my family members are now required to work at home. The dropouts interfere with that.  If the dropouts ...

KV31
Level 1: Cadet

I have an old CM450 that I want to connect to the new NBN Telstra modem to use it as a WiFi booster and with no cable connection between two modem routers. The main NBN router will be on the ground floor and the old one planning to use it upstairs wh ...

Angus16
Level 2: Rookie

Hello All. I have posted multiple questions about latency issues here before, and the issue was resolved, but only temporarily. The issue has worsened since posting here last time, now with packet loss and cut outs, maybe once per day. By cut outs i ...

Ashwpz
Level 1: Cadet

We finally had nbn fitted 3 weeks ago, after having appointments for 3 months with no shows then nbn technician cutting through Foxtel cable (apparently common). Now received another box, with another appointment and a new phone number and connection ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

DG4444
Level 5: Eagle Eye

Hi,For the last three weeks my modem has begun to lose internet connection in the mornings and does not failover to 4G. Product Vendor ArcadyanProduct Name LH1000Boot Version 1.0.38-116.118Firmware Version 0.11.11rHardware Version 01 The modem is at ...

SCD
Level 5: Eagle Eye

Constant ongoing time-out messages trying to open emails and open sent emails.  Confirmed no internet or telephone issues. Not sure what the issue is? Spoiler   

Gumby2
Level 1: Cadet

I had a Telstra Cable service here for 14+ years. As it is protected via a UPS, the ip address literally changed 3 times? due to service updates. Since 'upgrading' to NBN, the ip address sometimes changes multiple times per day. This is simply unacce ...

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

Kiwi4Ever
Level 1: Cadet

This is my last chance to get Telstra to take any notice of what has happen since NBN was connected It was connected on 17th August 20 by NBN Techs working really great until 21st August it was disconnected by Telstra I spent the next 9-10 days getti ...

bobby38
Level 1: Cadet

Cable internet fault reported for last 76hrs and no one bothered to contact to fix the issue. Pathetic service provided by Telstra. But I am not surprised this is what is expected of Telstra. If I had a choice I would move over to another provider st ...

maalamb
Level 2: Rookie

If I forward my home phone to my mobile are the associated call costs included in the "Unlimited Calls" that all Telstra bundles include or do forwarded calls cost extra?

Blue32
Level 1: Cadet

Telstra rang regarding installation and I couldn't speak to them as I was at work and they said they would ring back but as far as I know I haven't heard from them. My NBN needs to be connected by the end of the month - PLEASE HELP I would like assis ...

alanc63
Level 1: Cadet

I need to check whether the service number has been activated.

SE35
Level 1: Cadet

Essential Home BB plan (100GB):  Why is data usage for the billing period no longer shown on my Telstra bill?  

StephenBP
Level 1: Cadet

I currently have a Telstra HFC connection measured download 111 Mbps and upload capped 5.2 Mbps. Our Apartment building now has FTTB activated. We have a NOKIA 7363 ISAM MX-6 installed which potentially supports Gfast. It would seem that unless Gfast ...

mdwill
Level 1: Cadet

I am currently on an entertainment bundle (Home Phone, HFC Internet, Foxtel from Telstra (FFT)).  In August I initiated an Order via My Account to via Change Bundle to an NBN Internet Only plan as I don't need the FFT and definately don't need the re ...

John264
Level 1: Cadet

I've had 5-6 technicians (Telstra and NBN), 40-50 phone calls and still haven't had my dropout issue of 11 months fixed. My advice to you if you are having problems is to go to TPG, there is no way they can be as incompetent as Telstra. - I've asked ...

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