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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Jezza11
Level 1: Cadet

Hi my wifi keep dropping out and the only way i was able to fix it was to turn my Telstra smart modem gen 2 off then back on but in the last day days that has not done anything. this is getting very frustrating when i'm trying to work .  Can some ple ...

goodbyetelstra
Level 1: Cadet

Hi,Next week I will be leaving Telstra. This is why.I have had an intermittent connection on my non-nbn HFC cable for the last 2 weeks. It is gradually degrading. I understand technology, and have verified that the fault is not on my premises (unless ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

ShazzyM
Level 1: Cadet

I’ve plugged in nbn connection box but still only got one blue light and one red light after turning off at power for 10 mins. Any suggestions?

BonVoyage
Level 2: Rookie

I’m after my home data usage for last 6 months. When I log in To my account it displays April and current period only. How do I find May, June, July, August?

renzkzkzk
Level 1: Cadet

I had a moving home order should be completed by 24th July, but I just realised on 8th of August im using 4G backup with no notice (charging nbn service fee but providing 4G service), I using the app to talk about the issue, the support team replied ...

LambChop
Level 4: Private Eye

Today I now have 2 days left and again tried to get  new plan started. didnt happen. What is going on? Are they just adding 30 days onto every expired account until this idiotic ruining of our economy ends? Because I have lost my Telstra TV and repea ...

B15
Level 3: Gumshoe

Why is Telstra forcing me to a more expensive internet connection?I have tried ringing..."sorry we are all concern but cant take your call..." tried to log in to My Account and change it that way...no can do..."you must use the app"...Why?? Downloade ...

JimD2
Level 1: Cadet

I noticed my upload speed on NBN HFC had changed from around 38M to 22M. Then I read the following online- "In the case of Telstra, customers who sign up to a NBN 100 plan right now will get upload speeds of 40Mbps until May, at which case they'll dr ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

Jezza11
Level 1: Cadet

Hi my wifi keep dropping out and the only way i was able to fix it was to turn my Telstra smart modem gen 2 off then back on but in the last day days that has not done anything. this is getting very frustrating when i'm trying to work .  Can some ple ...

goodbyetelstra
Level 1: Cadet

Hi,Next week I will be leaving Telstra. This is why.I have had an intermittent connection on my non-nbn HFC cable for the last 2 weeks. It is gradually degrading. I understand technology, and have verified that the fault is not on my premises (unless ...

renzkzkzk
Level 1: Cadet

I had a moving home order should be completed by 24th July, but I just realised on 8th of August im using 4G backup with no notice (charging nbn service fee but providing 4G service), I using the app to talk about the issue, the support team replied ...

Andy_P1234
Level 2: Rookie

My NBN HFC connection is constantly dropping out throughout the day for nearly 2 weeks and still no end in sight. I contacted Telstra support and all they did is doing some testing and told me to wait and repeated again and again every time I contact ...

Mercedes190sl
Level 1: Cadet

NBN

Just organised for NBN to be connected and modem is running on 4g cannot do much internet too slow.How long before Telstra attends and actions NBN cable   

Zail1
Level 1: Cadet

Hii applied for a new nbn broadband in May 20 and its more than 3 months still Telstra has not actioned the order. 
i even raised a complaint via the app and a case officer called only to say my order is getting cancelled frm backend so will get back ...

AJ001
Level 1: Cadet

Hi, I just had my NBN installed last week, (12 Months later than promised). Was originally told no cost, just remain on current plan and it would be migrated to NBN. First bill this month, $240 for technician Visit (1/2 hour) plus bundle plan was cha ...

SteveD1
Level 1: Cadet

I would like to know if anyone has been successful at adding their Google Nest to their Telstra Smart Modem or managed to connect to the Telstra WAN using the Nest hub as the Router?If so,  I would appreciate knowing what the secret is... Telstra tec ...

GavHill
Level 2: Rookie

I am in the process of building a fixed wirless NBN repeater station for a friend. It has a solar panel, batteries, and a weatherproof electrical enclosure fitted. I plan to concrete this in the ground at the top of a hill to receive fixed wireless s ...

Dw07
Level 1: Cadet

I don’t watch Foxtel. I just want to keep my nbn

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