Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

danielamorgan
Level 1: Cadet

Hi, Dum Dum NSW was promised NBN backhaul of Fixed Wireless allowing slightly better than the STM-1 link feeding fast ethernet available from CMUX ADSL at UKIC. I've been advised that NBN are now going to provide a more substandard backhaul than the ...

Konvar
Level 1: Cadet

I am connected to the network with no internet

DarklanternSA
Level 2: Rookie

Hi there,  I had to move my services underground and thought i would move my cable connection as well. I have tried to contact telstra and its impossible.  Who can i ring to get the connection point moved from one side of the house to the other.Cabli ...

Frustrated054
Level 1: Cadet

Has anyone experienced the following with a Telstra Contractor??1. Applied and spoke with a Telstra Sales for the install of a new (additional line for small business) home line - end of May/beginning of June 20 - Technician due to be onsite for the ...

Dave0708
Level 1: Cadet

How do I get support from Telstra. I have been without internet for over a week. I cannot speak with anyone- I only can engage via message/text. Telstra never follows up. After 8 hours today, I am still waiting for an update. I am exasperated 

looserette
Level 1: Cadet

Hi, I understand that technical difficulties can happen, and that's normal.However, could you please try to be more exhaustive in your error messages ?Like:- why ?- how long will it take to solve those issues ?This is quite an irritating message to g ...

katdruski
Level 1: Cadet

Is anyone else getting terrible service?  Three hours to even get someone on the terrible messaging service then another six to be told us their fault and then basically ghosted for two and a half hours.  This is disgusting service

CSUser513
Level 2: Rookie

Hello. I wonder if anyone has any advice. I recently placed a move order (for moving house) and got a confirmation email from Telstra with the correct information and felt like everything was going to go as planned. Then I got an text from Telstra to ...

Cloudy2
Level 1: Cadet

Hi, I was about to sit an exam (10 July) when my home internet cut out for around 30 minutes around 1:10pm, causing me to miss my exam. In order to apply for special consideration, I have to prove my internet cut out during the exam times. I think th ...

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

ajamb
Level 1: Cadet

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Valeriucca
Level 1: Cadet

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

Graham2020
Level 1: Cadet

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

stevie78
Level 2: Rookie

I am paying for a 50MPS download speed but have been told by Telstra that we can only achieve 30MPS. I am happy enough with 30 but don't want to pay $90 for a speed we can't achieve. Can I get a rebate on the $90 to reflect the lesser speed? 

Konvar
Level 1: Cadet

I am connected to the network with no internet

Dave0708
Level 1: Cadet

How do I get support from Telstra. I have been without internet for over a week. I cannot speak with anyone- I only can engage via message/text. Telstra never follows up. After 8 hours today, I am still waiting for an update. I am exasperated 

looserette
Level 1: Cadet

Hi, I understand that technical difficulties can happen, and that's normal.However, could you please try to be more exhaustive in your error messages ?Like:- why ?- how long will it take to solve those issues ?This is quite an irritating message to g ...

CSUser513
Level 2: Rookie

Hello. I wonder if anyone has any advice. I recently placed a move order (for moving house) and got a confirmation email from Telstra with the correct information and felt like everything was going to go as planned. Then I got an text from Telstra to ...

Cloudy2
Level 1: Cadet

Hi, I was about to sit an exam (10 July) when my home internet cut out for around 30 minutes around 1:10pm, causing me to miss my exam. In order to apply for special consideration, I have to prove my internet cut out during the exam times. I think th ...

Hof1
Level 1: Cadet

I have Telstra broadband cable and have to move to NBN. HFC would seem the logical connection type but my address returns FTTC whenever I check on the NBN or providers sites. My neighbour has NBN HFC having moved from Telstra broadband cable. How can ...

Dan_87
Level 1: Cadet

I have cable and lost my net 3 days ago and have been told it will be another 3 until restored. Ok, so that's fine. I get things break/fail. But when my modem changed over to 4g, it was slower than my old adsl speeds. Like between .1mbs to 1mbs if I' ...

lef68
Level 1: Cadet

We were advised that there would NBN work done overnight and now our home internet is so slow it is almost impossible to get anything to load. I know how impossible it is to get an answer when trying to call Telstra so do I sit this out and hope it g ...

Chriswron
Level 1: Cadet

Is anyone else in the Canberra area experiencing Home internet outage / issues?

Jliao
Level 1: Cadet

Hi, I am trying to register online to move nbn to my new house. But I can’t find my new address in your website and I couldn’t enter manually. My new address is REMOVED. I am moving in at the end of this month. Pls help me sort this out. Thanks

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit