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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

FotAlx
Level 1: Cadet

Have had issues with WiFi, asking to restore IP address on all our devices (PC, mobile, iPad/tablet). Is there a known issue? Please help.

AlesZ_Z
Level 2: Rookie

My internet constantly dropping out, which is over a week now. I have reported this issue to Telstra for more than 5 times already but they are no help at all. All they ever do is replying problem resolved after few hour, but the issue is till there. ...

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

Nel9
Level 1: Cadet

I am an existing Telstra customer and am considering signing up to a Telstra nbn plan via the web site. NBN HFC is available in my area but I do not yet have nbn installed at my home. If I sign up to a Telstra nbn plan today, will I continue to be ab ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

InTrouble
Level 1: Cadet

With Telstra home internet packages, is the 4G backup still functioning? Lately we had issue with speeds down to 0.13Mbps, and after wasting 3-4 hours over this crappy messaging system they advised me and I Quote " The speed of your 4G service has no ...

mdwill
Level 1: Cadet

I am currently on an entertainment bundle (Home Phone, HFC Internet, Foxtel from Telstra (FFT)).  In August I initiated an Order via My Account to via Change Bundle to an NBN Internet Only plan as I don't need the FFT and definately don't need the re ...

Gary77
Level 1: Cadet

hi all anyone else paying for the top tier nbn with telstra ?Unlimited Home BroadbandPremium Speed - NBN FTTN Technology Typeand not getting the speed they advertise?  i mean when i complain about it sure i get my 11 to 12 MBS for a day or so but the ...

Nort
Level 1: Cadet

I can connect my home Wifi using Iphone and tablets but the TV are not connecting? They Were but all of a sudden drop out. My PC will not find the Wifi - Yet was there before. 

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

DG4444
Level 5: Eagle Eye

Hi,For the last three weeks my modem has begun to lose internet connection in the mornings and does not failover to 4G. Product Vendor ArcadyanProduct Name LH1000Boot Version 1.0.38-116.118Firmware Version 0.11.11rHardware Version 01 The modem is at ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

SCD
Level 5: Eagle Eye

Constant ongoing time-out messages trying to open emails and open sent emails.  Confirmed no internet or telephone issues. Not sure what the issue is? Spoiler   

Gumby2
Level 1: Cadet

I had a Telstra Cable service here for 14+ years. As it is protected via a UPS, the ip address literally changed 3 times? due to service updates. Since 'upgrading' to NBN, the ip address sometimes changes multiple times per day. This is simply unacce ...

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Authenticperson
Level 1: Cadet

I set up my modem almost two weeks ago. As soon as I plugged it in, I had wifi connection.A week later a technician came out to further connect my internet, this was planned. He told me, give it a little time and the light on the front should go gree ...

mdwill
Level 1: Cadet

I am currently on an entertainment bundle (Home Phone, HFC Internet, Foxtel from Telstra (FFT)).  In August I initiated an Order via My Account to via Change Bundle to an NBN Internet Only plan as I don't need the FFT and definately don't need the re ...

Gary77
Level 1: Cadet

hi all anyone else paying for the top tier nbn with telstra ?Unlimited Home BroadbandPremium Speed - NBN FTTN Technology Typeand not getting the speed they advertise?  i mean when i complain about it sure i get my 11 to 12 MBS for a day or so but the ...

NickMt
Level 1: Cadet

So I am an existing Telstra cable customer, have tried to switch/migrate to NBN today and get a odd message saying that NBN plans are not available when I type in my address and prompts me to select a mobile plan instead. I tested this not long ago a ...

John264
Level 1: Cadet

I've had 5-6 technicians (Telstra and NBN), 40-50 phone calls and still haven't had my dropout issue of 11 months fixed. My advice to you if you are having problems is to go to TPG, there is no way they can be as incompetent as Telstra. - I've asked ...

peter2811
Level 2: Rookie

I am trying to disconnect my Bigpond account. Due to Covid restrictions I can't get through to an operator (I get sent a link to chat which my phone won't allow to open for security reasons), I can't find any online options and the message option is ...

Teej2
Level 1: Cadet

Modem can’t connect (DSL no signal) & the black box "nbn connection box" lights indicate its doing a firmware update. Black box has been doing this for over 24 hours and through multiple resets 

maalamb
Level 2: Rookie

Hi Our local Men's Shed is trying to sign up to get a Bigpond NBN at their new shed.  The plan that meets their needs and limited budget is the NBN25 plan in the personal area. Other ISP's allow Community groups to sign up for personal plans but Bigp ...

David701
Level 1: Cadet

Hi, I recently purchased a Telstra wifi Booster as it promised to send out a Gen 2 Wi-Fi at no additional cost, As I have a Techni Colour I expected Telstra to send me a new wifi along with my booster. This did not happen , I attempted to set up  rep ...

Fhreaze
Level 1: Cadet

Why is it taking so long just to change my nbn 50 standard plan from the standard to the nbn 100 premium plan? Ive just signed up with telstra not long ago and yet every other provider ive been with have done it instantly. Last telstra person i spoke ...

AymanTakla
Level 1: Cadet

Hi EveryoneI ordered Nbn about a couple of weeks ago and got my order yesterday, I opened the package and only found the smart moderm, however the mannual inside the package said I needed a black nbn Connection box which, I didn't recieve, texted tel ...

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