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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

MV121
Level 1: Cadet

Im trying to access my workplace's server.  pinging this server times out from within my network. However, from all other sources it succeeds.  Running a trace route, can clearly see its a fault within the Telstra network.

I have of course ... restart ...

Sajee
Level 1: Cadet

Hi, I already tried to reach you many times. But all are gone to deaf ears. Your agent promised me about my modem charges which will be deducted from my bill. But again I get the next bill with all previous modem charges. I am not going to pay it any ...

buaya
Level 1: Cadet

what happen to telstra why you could not talk to someone on the phone they just send you text message which there is no exact answer with my query you make harder for me

nana21554
Level 1: Cadet

We have telstra modem and NBN device, but need to contact telstra for a technician as we have no phone jack. How do you book a technician? 

JenJen262
Level 1: Cadet

I am helping a friend set up a new Telstra nbn account. Have signed up online. Do we need to contact NBN to get a connection box or does Telstra do that? I moved to Telstra nbn and got the NBN box and Telstra modem but I was an existing customer with ...

mroyce
Level 1: Cadet

I have been chatting with Telstra Support through Telstra App for 2 days but did not get to any resolution. I need extra help! On Friday morning, 23 October, my home internet was suddenly disconnected. I had an ADSL service. I contacted Telstra throu ...

george1313
Level 2: Rookie

Telstra just sent me an email saying that they are upgrading me to the next higher plan. they are going to supply me with unlimited downloads at a speed of 50 Mbps which they say in the plan details is NOT available for most FTTN connections! and the ...

DerekParnell
Level 1: Cadet

From my research so far, I would be worse off with NBN (FTTC) than I'm now. It will cost more, it would be slower, and I have to give up Foxtel. I've been told that it is possible to use a satellite receiver for Foxtel, but can that additionally prov ...

1233321412
Level 1: Cadet

as we've been using our current Telstra smart modem for 3 years, it recently drops out very often. we checked online about this issue, the answer is usually modem can work smoothly for 2-3 years, then it becomes abnormal. How can we change a new Tels ...

GirlwiththeHat
Level 1: Cadet

How will I know what my new bundle amount will be when switching over to NBN?

absentplodder
Level 2: Rookie

I am on a 50Mbps plan and getting those download speeds. Since returning from travel 20 days ago I have had upload speeds of well under 1Mbps. We cannot use the NBN connecting to do simple things like online shopping, and working from home requires u ...

JohnClinton
Level 2: Rookie

Does anyone know how to track an NAXXXXXXXX Order Confirmation Number? The normal Tracker will only respond to a 1- order number.

Opt
Level 3: Gumshoe

I live in a velocity serviced area, while my download speeds (with speed boost) are relatively fine at 100Mbps (but still less than NBN speeds during peak hours), the upload capped at 5Mbps is severely limiting what I can do with my connection. Espec ...

anandasiyer
Level 2: Rookie

I have recently purchased a new subdivision home which is in an NBN area. When I search for the address it does not appear, only the original address is available (i.e. the street number without the "a" suffix). Can you please advise how my address c ...

anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

JoeyJoeJoeShaba
Level 1: Cadet

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

nana21554
Level 1: Cadet

Hi, We are want to know how to book a technician to set up nbn as we need more technical assistance with the set up process? Could you help us? Kind regards,Warren and Shelley

cbotto-au
Level 2: Rookie

I have fixed wireless on a 50/20 plan. I started with Telstra June 2019. My NBN performance for first 6 months was 32Mb/s down, 9.8Mb/s up and 42ms latency, which we we're ok with. Then from mid January 2020 things changed. From then until mid Octobe ...

DynamicMike
Level 3: Gumshoe

Hi all,I am using a Modem on the NBN that normally connects to Internode NBN. It has Telstra 4G fall back when the FTTN copper line goes faulty which it is in that situation now.  I am using Windows 7 Pro  with latest version of Thunderbird email pro ...

damienq
Level 1: Cadet

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

qwerty12345
Level 1: Cadet

I have used support before but it is so bad at the moment that the customer service is making me change my mind and go with someone else. I have a Telstra Gateway Max Cable modem and have been having issues lately with the wifi dropping and I need to ...

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Overit05
Level 1: Cadet

To say I’m frustrated would be an understatement!! 
14 years in my home - no ADSL ever - we got connected to NBN 2 1/2 years ago - with average speed of 12-15 mbps!! I went to the ombudsman and NBN has to upgrade - there was to be a 12 month wait!! Or ...

Annoyed552
Level 1: Cadet

I have been trying to contact Telstra to get my email sorted out for 2 days.  I have been on hold for 55 minutes yesterday after being transferred 4 times prior to that.  Today no one rang me back as arranged so I rang the number I was given - a dire ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

JoeyJoeJoeShaba
Level 1: Cadet

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

Rickyjf
Level 1: Cadet

Hi team, I am staying with my parents during the pandemic, and trying to work from home with their Telstra FTTN 50/20 plan. We are about 1km from the local exchange. We are experiencing extremely slow FTTN upload speeds / lag. Download speeds for an ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 2: Rookie

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

rprinzen1
Level 2: Rookie

I am going over to NBN FTTC from cable shortly and my Telstra Smart modem gen 2 is in the office connected presently to the coaxial cable point there . I want to keep the Telstra modem in the office. The office has the second phone socket . It is an ...

SifatK
Level 2: Rookie

Hi I have read a few posts with similar issues but couldn't really found a resolution. I am using Telstra Smart Modem Gen 2 and I guess, from the beginning it doesn't broadcast 2.4 GHz which causes a lot of devices of mine not getting connected to th ...

ausbunny
Level 2: Rookie

NBN connection kit (NBN box and Telstra smart modem) just delivered.I currently have my Tesltra account with coaxial feed to a Telstra modem for high speed internet. It's working well.I expected an NBN box with the same compatible coaxial connector.W ...

Pandasaurus
Level 2: Rookie

I received NBN modem through post & have connected myself & have been using internet with no issues ever since. An appointment has been scheduled for a technician to do installation but does a technician still need to attend? I live in an apartment c ...

shooterau
Level 6: Bloodhound

Everyday my NBN Phone and Internet goes down for hours on end everyday When I tried to contact Telstra on Mobile Telstra App and message works part way then Freeze up so no futher contact on App Only thing is to wait for NBN To start up again as you ...

N_J_Vyas
Level 2: Rookie

My Netcomm wireless modem does not work with Telstra NBN Broadband. I have tried setting it up. But I cannot get see internet light on modem. Can anyone please help? 

Tang1
Level 3: Gumshoe

Hello,We have recently purchased a PS4....that constantly drops out from the wifi connection whilst my son is playing. We have a lot of other Wifi devices that stay connected........ Mobile phones, netflix, foxtel, chromecasts, google homes, laptops ...

ChooseLove
Level 1: Cadet

I created a move order and realised after submitting it that the new house address I entered is wrong. Is it possible to talk to someone to correct this?

Cheqmate
Level 1: Cadet

Looking for a Telstra NBN plan for phone only, no internet. Does Telstra have such a plan?

annie2202
Level 1: Cadet

Am I able to have the same account to run two households on? 

Daddy
Level 4: Private Eye

I am currently on Telstra HFC internet (non-NBN). I have a new Telstra Cable Modem and Telstra Smart Modem - Arcadyan LH1000. I am not currently using the Arcadyan LH1000, I have ASUS routers mesh working to cover my property.
Do I need to be using th ...

Krammigss
Level 2: Rookie

Can I keep my current ADSL static IP if I switch to NBN

GirlwiththeHat
Level 1: Cadet

How will I know what my new bundle amount will be when switching over to NBN?

nana21554
Level 1: Cadet

Hi, We are want to know how to book a technician to set up nbn as we need more technical assistance with the set up process? Could you help us? Kind regards,Warren and Shelley

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

yubo
Level 1: Cadet

I need to set up my account, it marked as completed but not showing up in my billing information or even in my account setting. Trying to get some one to have a look since it is not a common issue, but every phone call, even 24x7 trying to send me to ...

Kennethkwok
Level 1: Cadet

My internet service was suspended at 4pm today.no outstanding bill issue.  How can I find someone to fix it and explain what happened?  

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

Belladona2
Level 1: Cadet
stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Peter612
Level 1: Cadet
Arajjang
Level 1: Cadet

I couldn’t use to my home NBN service from April to until now. I called too many times for fix my NBN. But nobody didn’t try to fix at all. Eventually, despite the fact that I was so angry with the Telstra company that Telstra company is just avoid r ...

Julian20
Level 1: Cadet

I just upgraded my nbn plan from 50mbps to the 100mbps. Ive just had the new modem delivered to my new home but with this new contract I think there going to send a new modem again. Will Telstra see on my file I’ve already had one delivered or still ...

CarloPiani
Level 1: Cadet

My parental Controls stopped working.  I checked that it is activated on the dashboard but it has no effect on any devices.

MulletAU
Level 1: Cadet

NBN

About a week ago my internet was working fine with downloads speeds of 50+ and upload speeds of 20+ and then we got an outage in my area and I than check outages and then saw it was resolved and for the last 3 days I’ve had speed of 0.5-3mbs Dowland ...

ME2488
Level 1: Cadet

made an order in person at our local telstra shop 6 weeks ago for switch to nbn fixed wireless and have had no feedback! have tried to call and keep getting sent to the website - order tracker keeps loopingI cannot get anywhere!! help!?

Surfingtiger
Level 2: Rookie

we have move address and requested a reconnection but have Not received it ! case # 02135499

557788
Level 2: Rookie

I was looking for my historical data usage, this used to be available but I'm finding it hard to find.it seems only recent charges available and I have followed older threads but they seem to be redundant. Making a plan change or any option is hard w ...

alextheo
Level 1: Cadet

Anyone in Melbourne got outage now? I can’t connect to anything!!! No chance getting a phone operator to check what is going on as usual. Best you get is that they will text a link which is no use if network not working. I have ADSL modem.

brajesh
Level 1: Cadet

Congratulations for becoming a worst provider in this country. Now you have a reason -COVID-19. I have been using the Telstra chat for last 3 whole days to convey that internet speed is not up to par. Just realised that either you have trained bots t ...

flappaeiu1
Level 1: Cadet
Rubberband
Level 1: Cadet

Hi everyone, With the Velocity support team unavailable on weekends, I can't confirm if Doreen is currently down. How do I get support or confirm it's Telstra, not a technical issue on my side? Thanks.

Reno30
Level 2: Rookie

All advertised Telstra NBN and support contact numbers (132200 + 1800130414) terminate before connecting to a real person and end by sending a SMS with link to begin a chat session. The recorded messages still makes you go thru identity check by aski ...

gavin1944
Level 1: Cadet

I have a Telstra modus but have just changed broadband & landline to Telstra

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