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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

Vick66
Level 3: Gumshoe

How  do I get someone to listen to a problem rather than just following a script? For the past couple of weeks our internet connection drops out randomly & then comes back up 5-10 minutes later. This can happen several times a day, then not for 2-3 d ...

george76
Level 1: Cadet

I would like to change the password on my modem as i think someone is using my data if this cannot happen i will look for another supplier as i have had so much trouble with this since March with no help from Telstra they keep telling me that i have ...

donnaling
Level 2: Rookie

since installing new smart modem 5G my laptop wont connect cant even pick it up, but picks up old modem and neighbours wifi. my phone, smart tv, hubbys laptop are all connected to the new modem it seems my laptop and modem are not compatable or is it ...

Haystack
Level 1: Cadet

My nbn internet after being restored is only giving me 5kbs download, we pay for 50Mbs download and can't even be given the bare minimum. Anyone else having this problem in yarra ranges victoria

larry1111
Level 3: Gumshoe

Lets me start by saying Telstra is working on a fix and the help I got were all very nice but...My NBN stopped this morning and when I looked at the services on my Telstra login page, NBN was not there, yet was clearly paid on my last bill 6/6/21. I' ...

Chombe
Level 1: Cadet

HiI checked my bills online and I notice that Telstra still charging me $15 for Kayo. I never subscribed for Kayo, I just had trial version and cancel it before it start charging me. Well, that's what I thought at least. But when I checked my bills, ...

Cats51
Level 1: Cadet

I'm unable to connect certain devices to my Telstra Modem Wifi. Home computer and ipad connects fine, however my phone will continually drop out, require the password, reconnect and then almost immediately drop out and say that the password is incorr ...

Dirkbox
Level 1: Cadet

Hi All Apparently, I have had a super-speed addition to my account since April.The Superfast Internet Add-On has the potential to more than double the download speeds of your current plan's nbnTM Premium Evening Speed - the Superfast Internet Add-On ...

Shanuan
Level 2: Rookie

I am using Outlook 2016 for my email. Suddenly all emails older then 5 weeks have disappeared. I have not changed any settings. This is a recent problem. It happened once before and I got them back from my laptop which runs Outlook 2010, but now it's ...

Andy_and_Liz
Level 1: Cadet

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

grimmers
Level 1: Cadet

Is my nbn password on my router the same as my standard Telstra login password and my 24/7 app password?

Perrychef
Level 5: Eagle Eye

G'day,I have two computers.  For some reason I cannot get any sound from them.  I have checked everything I know.  When I went to trouble shoot it indicated no problemsI would appreciate any suggestions.Cheers Perry

nongshim
Level 1: Cadet

Hi, I'm not so tech saavy and don't know the correct words for the NBN type, so apologies. Will try to explain.I'm planning to get NightHawk AX12 in replacement of the Telstra provided Arcadyn one because my house is fairly large, multistoried and is ...

iwanttoknow
Level 1: Cadet

We are moving across from existing Telstra Cable Internet to NBN FTTC service.  I'm received the NBN Connection Device, but it assumes you are connect to a phone socket (RJ12 I believe).  I don't have a phone socket where my existing Telstra Cable in ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

CrAy-Z
Level 2: Rookie

Wondering if there is a way to turn off the Telstra SPAM filter. The product is a load of garbage. 

I am finding that legitimate emails keep getting filtered while I am still receiving regular SPAM directly to my inbox. The filter is useless unless I ...

Pistol12
Level 1: Cadet

Hey guysi moved into a new place and a week ago ordered new Telstra internet for it. I’m unable to get nbn at the property yet because there’s a worldwide shortage of hfc boxes. 

anyway, they organized a cable connection for me. Yesterday the technici ...

PJL4
Level 1: Cadet

Just a rant, havebeen with Telstra for 20 odd years, have had enough of their abysmal customer sevice, Aussie Broadband here I come.

BigBird99
Level 2: Rookie

I am struggling to get my issue fixed and i am absolutely beyond frustrated.On 2nd April my line went dead.. no phone and modem was in permeant 4G backup mode.Had 3 technicians come out only to look in the pit for 1 minute then leave, About 3 weeks l ...

sazzie
Level 4: Private Eye

I have had no internet for 3 days. 
I have tried to call but get the the call centre is closed message. 
messenger app is useless and I am sick to death of writing the same thing 40 times and getting generic let me check that for you. No response start ...

Psmith99
Level 1: Cadet

Nbn

NBN not working in Bentleigh area?modem has green light and nbn lights are all normal with exception tomobile signal. have reset modem 4 times and still no connection?  What a waste of time and money!

Muzza866
Level 1: Cadet

For the last 2 mths I'm going without internet almost All day at least comes back on for a bit then goes again I've constantly messaged Telstra and rang Telstra they say they will monitor the issue for 24 hrs they do then I get told there is no probl ...

Dragons1200
Level 1: Cadet

Wish to cancel my nbn

Andy_and_Liz
Level 1: Cadet

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

grimmers
Level 1: Cadet

Is my nbn password on my router the same as my standard Telstra login password and my 24/7 app password?

nongshim
Level 1: Cadet

Hi, I'm not so tech saavy and don't know the correct words for the NBN type, so apologies. Will try to explain.I'm planning to get NightHawk AX12 in replacement of the Telstra provided Arcadyn one because my house is fairly large, multistoried and is ...

BigBird99
Level 2: Rookie

I am struggling to get my issue fixed and i am absolutely beyond frustrated.On 2nd April my line went dead.. no phone and modem was in permeant 4G backup mode.Had 3 technicians come out only to look in the pit for 1 minute then leave, About 3 weeks l ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

trish8
Level 1: Cadet

I think I did it myself

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

RInDavis
Level 1: Cadet

I thought I was able to set up more than 1 email address through bigpond

Manee1
Level 1: Cadet

hi,i have got intermittent internet, FTTN, since 5 days now. I have gone through Telstra reps and now there is an Nbn TEchnician appointment made. My question is that how do i find out if the Fault is not in my own Equipment or setup? so i dont have ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

RobbieBoxhead
Level 1: Cadet

Hi can I add another Email address to my account.I already have 2

GH23
Level 1: Cadet

I am about to replace the rubbish Netgear rebrand V7610 with a router that actually works. Don't care about the 4G backup it never worked once in its life anyway. If you ask me a total waste even including the feature if its not going to work. Anyway ...

Mumsmum
Level 1: Cadet

I was on unlimited internet but was struggling with the bill.  I downgraded to 500gb per month for $75.  I’ve just received a bill for $95 which includes Standard Plus Speed Boost at $20.  I have no idea what that is, I didn’t ask for it and my bill ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Retiring
Level 3: Gumshoe

Internet consistently drops out every day for about 5 minutes usually between 1.00pm and 2.00pm.Live in a new estate and this has been going on for about 2 years now. Any ideas?

IanL65
Level 1: Cadet

How do I activate the free top up?

Skusey
Level 2: Rookie

Hi everybody, I have just left Foxtel and come back to Telstra, NBN - FTTH and it's great (50/20Mb).  I have replaced Foxtel with an Android Box and it keeps freezing, from 2secs to 2 mins.  Is this more like to be an NBN issue or the box??, can Tels ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

GeoffWA
Level 5: Eagle Eye

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

JennyB
Level 1: Cadet

Hi, does anyone have any advice on how I might be able to find out whether the problem with my 86 year old mother's NBN nternet and phone service lies inside or outside the house -  when she doesn't have a mobile phone and therefore can't talk to a t ...

Walderbeast
Level 1: Cadet

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

rustybubble
Level 1: Cadet

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

GJR2021
Level 1: Cadet

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

timkra
Level 2: Rookie

Does anyone know how to connect these together. Plugging the base set into Modem green plug does nothing. All it tells me is check telephone line.Thanks in advance

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

ryanturnerwalsh
Level 2: Rookie

My Telstra game optimiser has been resetting the setting I have set once few days. turning off my ad blocker and deleting my traffic monitoring rules I make. I am wondering Y it is doing this?

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