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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

niko86
Level 1: Cadet

I've been trying to get connected to Telstra NBN for several months now. I moved to a new house and the previous owner took the NBN box with him and he's no longer reachable. Long story short, after several technician appointments organised by Telstr ...

Ferthy
Level 2: Rookie

Email worked fine yesterday afternoon, will not this afternoon. Using Microsoft Outlook. 

Marteed
Level 1: Cadet

Hi all,My kids and I are about to move into a caravan each on a property. Due to school and work we need internet. Currently no nbn available.How do I get internet from the main house to all three caravans?Please dumb it down cause I'm in no way tech ...

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

Daisylou
Level 2: Rookie

Telstra seriously have hit an all time low.10th May call to disconnect my internet because of the absolutely abysmal customer service.join another internet provider.can not hook up on their internet and discover that the day I cancelled my internet w ...

SSSSSSSSS9
Level 1: Cadet

Beyond frustrated. During lockdown last year we were given a new modem from Telstra as I could not attend meetings due to such slow internet and dropping out during meetings. The new modem improved this slightly for a short while. The speed we now ge ...

RayWilk
Level 1: Cadet

I've had the nbn on for maybe 2 years and always had the modem close to the phone socket. I now have a Smart Modem and the 'phone' light is orange (sometimes red). If I move the modem to a position in the centre of the house I will have to have a 4 m ...

RInDavis
Level 1: Cadet

I thought I was able to set up more than 1 email address through bigpond

Adam139
Level 2: Rookie

Wtf is going on at telstra?The service has become so pathetic it's beyond ridiculous.  I can't connect to the 24/7 chat and every time I'm on the phone waiting to be connected to someone it hangs up after about 20min. I mean really wtf is going on? I ...

Andrew4144
Level 1: Cadet

Has anyone had a problem getting their 5G home internet provisioned / completed. I was invited by Telstra to switch to 5G home on a one month trial, I accepted and received the modem three weeks ago, to date I have not been able to connect to it, the ...

Bunny_men
Level 4: Private Eye

How long does one have to wait for Telstra to upgrade their NBN HFC from Superfast to Ultrafast?

Opt
Level 3: Gumshoe

I recently became aware that Telstra residential mobile broadband plans are behind a CG-NAT with no option to get a public IP. However, I have read that some business connections have the option. Can someone confirm whether the new Large 400GB $85 pl ...

20241
Level 1: Cadet

Iw

I want to use my free data top up

chark
Level 1: Cadet

Hello support,My Phone line and internet is dead, need help please

Manee1
Level 1: Cadet

hi,i have got intermittent internet, FTTN, since 5 days now. I have gone through Telstra reps and now there is an Nbn TEchnician appointment made. My question is that how do i find out if the Fault is not in my own Equipment or setup? so i dont have ...

Cyber2088
Level 1: Cadet

HiI'm having a problem connecting my projector with my WiFithe connection status of the projector shows "saved" but it is actually not connected, but my projector can be connected to my personal hotspot. other devices such as my phone and computer ca ...

anneabell
Level 4: Private Eye

I would like to know why I can't connect to my WiFi on my telstra TV yet I do a speed test on my WiFi and it's telling me I have good speed.  

Me1951
Level 1: Cadet

I have been trying to sort out my broadband internet issue since the 12/5/21.  I have been on the phone to Telstra for hours and many hours on the 24/7 app. I have completed all the troubleshooting and now require a technician to come out to resolve ...

AdelaideUser1
Level 2: Rookie

This has always been the case. I've never bothered to pursue answers or a resolution for this (up until now) simply because nothing ever gets solved with telstra.. this is only one of many issues I have with my telstra nbn. The process of trying to g ...

Kate2244
Level 1: Cadet

Barbzz
Level 1: Cadet

Hey all, So, I signed up with Telstra on the 26th April. Feeling like this has been a very bad decision. Spoke with that didn't know if address was nbn approved. Said he will put me on an adsl plan and that a technician will be over on the 30th (so s ...

00README
Level 2: Rookie

Starting about 00:40AEST, 25 March 2021, my Telstra Smart Modem Gen 2 is no longer assigned a public IPv4 address nor IPv4 gateway address. It still receives its IPv6 address and gateway. Since this time I have not received any email to my mail serve ...

Amitk0703
Level 1: Cadet

Hi, i received a message from telstra asking me to shift from cable to nbn asap. I chatting via app with a rep. I wanted to know the process and if I can get premium nbn plan for the same price as my cable connection which is 90 bucks. Rep said he ne ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

Manee1
Level 1: Cadet

hi,i have got intermittent internet, FTTN, since 5 days now. I have gone through Telstra reps and now there is an Nbn TEchnician appointment made. My question is that how do i find out if the Fault is not in my own Equipment or setup? so i dont have ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

RobbieBoxhead
Level 1: Cadet

Hi can I add another Email address to my account.I already have 2

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

GH23
Level 1: Cadet

I am about to replace the rubbish Netgear rebrand V7610 with a router that actually works. Don't care about the 4G backup it never worked once in its life anyway. If you ask me a total waste even including the feature if its not going to work. Anyway ...

Mumsmum
Level 1: Cadet

I was on unlimited internet but was struggling with the bill.  I downgraded to 500gb per month for $75.  I’ve just received a bill for $95 which includes Standard Plus Speed Boost at $20.  I have no idea what that is, I didn’t ask for it and my bill ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Retiring
Level 3: Gumshoe

Internet consistently drops out every day for about 5 minutes usually between 1.00pm and 2.00pm.Live in a new estate and this has been going on for about 2 years now. Any ideas?

IanL65
Level 1: Cadet

How do I activate the free top up?

Skusey
Level 2: Rookie

Hi everybody, I have just left Foxtel and come back to Telstra, NBN - FTTH and it's great (50/20Mb).  I have replaced Foxtel with an Android Box and it keeps freezing, from 2secs to 2 mins.  Is this more like to be an NBN issue or the box??, can Tels ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

GeoffWA
Level 5: Eagle Eye

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

JennyB
Level 1: Cadet

Hi, does anyone have any advice on how I might be able to find out whether the problem with my 86 year old mother's NBN nternet and phone service lies inside or outside the house -  when she doesn't have a mobile phone and therefore can't talk to a t ...

Walderbeast
Level 1: Cadet

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

rustybubble
Level 1: Cadet

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

GJR2021
Level 1: Cadet

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

timkra
Level 2: Rookie

Does anyone know how to connect these together. Plugging the base set into Modem green plug does nothing. All it tells me is check telephone line.Thanks in advance

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

BuildThisLove
Level 5: Eagle Eye

Hi - hoping someone can point me in the right direction - Optus are now offering a speed pack of 250/37.5 - the up speed being notable - does Telstra offer this and where can I see more - nothing I can find on the website! I've spoken to them and the ...

Corky39
Level 5: Eagle Eye

Have just received Telstra Smart modem (Arcadyan LH1000).I assume NBN tech will provide NBN connection box on transition day.  Should I power up the modem now in preparation?Will the modem connect to internet via 4G backup?Will the modem update the f ...

Elwyn1
Level 2: Rookie

Hi,currently have a NetGear D7000v2, and our connection stats are showing connection speed of 17686kbs downstream and 952kbs upstream. line attenuation downstreak of 28.3db and 12.6db upstream and noise margin for both around 6db. any ideas on what c ...

ITFarmer1
Level 1: Cadet

Hi. Not looking for a please stay kinda scenario.. after 16odd yrs I am finally done with telstra.. sorry it is not you it is me.  So the question is now.... how can I cancel... I did this.. .If you’re thinking about cancelling your Telstra home broa ...

RE-1
Level 2: Rookie

Before the NBN has been connected to my premises, with the new modem, my 3 security cameras (YCC365 Plus) have been disconnected. I have those cameras functioning perfectly until the NBN stopped them functioning. I have tried hardly to re-enter the W ...

Ferthy
Level 2: Rookie

Email worked fine yesterday afternoon, will not this afternoon. Using Microsoft Outlook. 

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

ryanturnerwalsh
Level 2: Rookie

My Telstra game optimiser has been resetting the setting I have set once few days. turning off my ad blocker and deleting my traffic monitoring rules I make. I am wondering Y it is doing this?

GaryS1
Level 1: Cadet

My modem is blue & I need to reconnect to fixed modem not mobile backup. How?

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