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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Bill22022
Level 1: Cadet

So I am hard-wired to the modem and connect via fibre to the node. I am out of contract with Telstra but have the old Unlimited plan. Download speed around 250Mbps, upload 0.19Mbps. This change has happened in recent weeks. Spent two nights talking w ...

Meget
Level 2: Rookie

Hi there. Connected to the NBN via fibre to the curb after being on cable. Speed is around 60 download. Telstra NBN faults have detected that there is data flow problem from the modem to the NBN and have arranged an NBN technician to come out. Does a ...

knowidea
Level 3: Gumshoe

Help!  I have had this issue for two weeks now.  I can only access 7 sites that I know of on my Nbn connection.  Facebook, SMH, Netflix, LinkedIn, Google, Gmail and Wikipedia.  My neighbour has the same issue as me.  Had my NBN through Telstra and th ...

jakers10
Level 1: Cadet

I had an issue where Telstra disconnected my service because I apparently requested it because I was moving providers (I was not and had never approached another provider at all), I had called and was told it would take to long to have the service re ...

uanmi21
Level 1: Cadet

I do not understand why Telstra wants customers to consider alternate providers? Why is there no 100/40 NBN plan when other providers are offering this plan today? FTTP was designed to have 100/40 as the standard customer connection speed. I've been ...

Michelle021
Level 1: Cadet

Can’t connect Hisense tv 39n4 to nbn ssid. Could connect before nbn.

BoM
Level 2: Rookie

Purchased Telstra Tough Max 3 (T86) before Christmas & had my old T84 sim transferred to it. Am receiving messages that my mobile is not voLTE enabled & will not operate in 4g-only areas. Do I need a different sim?

Meget
Level 2: Rookie

Hello. I have just connected to the NBN fibre to the curb after being on telstra cable for many years...I have been able to connect to the NBN but the speeds are poor. I am receiving conflicting information. All lights are green and phone and interne ...

Frustratedus
Level 1: Cadet

It has been 4 months now, my devices various when connecting via Wifi has intermittent drop outs. Consistently. Telstra has sent me another modem and same thing. My observation, if I reboot modem, then it is better for a day or half then experience t ...

hhh123
Level 1: Cadet

Is it possible to setup VLANs on the Telstra Smart Modem Gen 2? I want to setup a VLAN for the various IOT devices in my home so that it does not have access to the my main home network. Then that way I can block any unauthorised traffic from these d ...

qwerty12345
Level 1: Cadet

Hi all, I had a Telstra cable internet server for almost ten years and was getting 100mbps and was told I needed to change to the NBN. Long story short, I needed to pay way more to get the same speed and the story seemed to stop and COVID hit, and I ...

Stang1
Level 1: Cadet

I urge anyone with a FTTN issue to follow this link  https://www.accc.gov.au/media-release/telstra-optus-and-tpg-allegedly-misled-consumers-over-nbn-maximum-speeds
not only misled but over charged! 
and it’s still happening! 

Lee19891
Level 1: Cadet

Good evening,

Having trouble with my Smart Modem. I am able to connect all devices on wi-fi but the desktop computer is unable to connect to the internet. Getting "Unable to connect to network" and "Ethernet cable not found" error messages.

I have trie ...

Hacky72
Level 1: Cadet

My modem is on and working but now I can’t even connect any of my devices to it.  I have restarted the modem and still nothing 路‍♀️

DonJohnClarke
Level 1: Cadet

I called Telstra Velocity on 1800008994 and ordered the new Velocity Internet Connection and the Telstra personal, Jack, said, it will be $110 per month and we accepted and he said the service will be activated on 14/01/2022, but it has not. We have ...

Jilly10
Level 1: Cadet

Hello,just wondering if someone may be able to help me.My internet connection via ADSL ( all that is available in my area) has been terrible the last week. Also my landline has been dead for days. I do not get mobile coverage at all in my area either ...

andrew1918
Level 2: Rookie

Hi everyoneI have the hfc internet constantly dropping especially during the bad weather,I found that the pit outside my property is full of water,Is that normal?Has been report to telstra regarding the dropping issus ,they can't found any  fault for ...

AJIT80
Level 1: Cadet

Hi,Today I am ent to Telstra store for getting a new NBN plan  as an upgrade from my l current plan which I am having from years. Although my new plan is eligible for a 12 month free Disney+ offer I won’t get it because I am an existing Customer.Do y ...

ZapbuzZ
Level 4: Private Eye

I don't see a category for home wireless broadband.Anyhow I have been waiting forever to get home wireless broadband and theres been no email.I am a bit frustrated being on 4g I got a 4gx modem the plans are no where near as generous as the 5g plan o ...

Kevoz53
Level 1: Cadet

No internet access all lights are lit up except the DSL & LAN.Anyone know what is wrong

Eli11
Level 1: Cadet

Hello I am using the Telstra 5g Pro but we don't hace coverage for 5G in our area but we have 4G coverage which is fine. But I only get around 10 - 200 KBps. What is wrong? I factory reset it too by the way.

Nataliedith
Level 1: Cadet

I have been trying to resolve this either online through the app chat and phone for at least 5 hours constantly.  The chats pretty much reset themselves after 20 mins so the log is gone and you need to tell the story again to the consultant or they a ...

Beejay37
Level 1: Cadet

NBN

dunny05
Level 1: Cadet

We have an issue which Telstra seems unable to fix. Our internet/NBN drops out nearly every day and due to our address the 4G signal is very ineffective, it does not work. We have had the NBN box replaced after a storm recently. We have also had an N ...

lili23
Level 1: Cadet

Good morning,I have received a letter saying that we may be eligible for a refund regarding the speed of our nbn service we received over a period of time. I filled in the form but hit a snag with " Customer account code" . Ten digits were required. ...

BoM
Level 2: Rookie

Purchased Telstra Tough Max 3 (T86) before Christmas & had my old T84 sim transferred to it. Am receiving messages that my mobile is not voLTE enabled & will not operate in 4g-only areas. Do I need a different sim?

Jilly10
Level 1: Cadet

Hello,just wondering if someone may be able to help me.My internet connection via ADSL ( all that is available in my area) has been terrible the last week. Also my landline has been dead for days. I do not get mobile coverage at all in my area either ...

andrew1918
Level 2: Rookie

Hi everyoneI have the hfc internet constantly dropping especially during the bad weather,I found that the pit outside my property is full of water,Is that normal?Has been report to telstra regarding the dropping issus ,they can't found any  fault for ...

TechHead123
Level 5: Eagle Eye

For the last few days I have been unable to log in to a ProBoards hosted forum https://vrz.boards.net/ I can get to the home page, but clicking on login causes the errors below, depending on the browser used: Firefox:Secure Connection Failed An error ...

Judi9
Level 2: Rookie

 I just finished a conversation with a customer service person in relation to getting assistance with ongoing internet dropouts.
Whilst the person was very helpful. They finished the conversation with this:“You can keep up to date with the status of y ...

BRUSTAR
Level 1: Cadet

Hi I have NBN Cables from my house going to the Overhead Power lines on the street. I have abolished all my services however these Telstra Cables need to go as I am about demolish the house for a rebuild.Please help with which department can send a t ...

badgrill
Level 4: Private Eye

Hi I couldn't find this question already asked, so here goes  I received and set up my new 5G Home Internet box yesterday, and so far (mostly) so good - getting regular speeds over 300 Mbps (occasionally even over 400!) even in the upstairs rooms, wh ...

OZNomad
Level 3: Gumshoe

Hi 

Apologies, first time posting to this forum.  Just received, easy setup.. Connected.. Via WIFI

the 5G lamp is on a speeds are really good, but 25ms.. 

When I put the lan cable into the modem, I can see it appear on the modem console screen, however ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Ellie2000
Level 1: Cadet

Hi there, I have a privacy concern in regards to the Wi-Fi nbn.I share the same Wi-Fi with my parents and the account to the Wi-Fi is in my parents name so I don't have any access to it or I can't even see what gets shown in the account. (We have a T ...

boredjosh
Level 1: Cadet

TL;DR: Telstra NBN activations may be delayed by 2+ weeks due to ongoing order system glitch (with potential workaround) Since December, some Telstra NBN orders have been lost/stuck due to glitches from migrating their CRM from Siebel to Salesforce. ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Auscaz
Level 4: Private Eye
AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

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