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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Suphalak
Level 1: Cadet

Why did you change without my permission from standard plus evening speed to premium evening speed? I need answer asap.

iluvsalem
Level 1: Cadet

Looking to go up to 200 - 250mpbs. Currently on the $110 NBN option which gives 100mbps.  In my account, it says that I already have a speed pack 'Active', and won't let me add one for an extra $30 (as advertised on the website). What's going on here ...

DynamicMike
Level 3: Gumshoe

Hi all,I am using a Modem on the NBN that normally connects to Internode NBN. It has Telstra 4G fall back when the FTTN copper line goes faulty which it is in that situation now.  I am using Windows 7 Pro  with latest version of Thunderbird email pro ...

Jerome4
Level 1: Cadet

we had our broadband box delivered back to you yesterday

Krammigss
Level 3: Gumshoe

As of yesterday afternoon I have been unable to access our servers via FTP nor RDP.Browsing is fine just not the as mentioned. I just noticed an hour ago the Connection light is Purple which indicated the modem is running on 4G. a) why can I not conn ...

scotty0508
Level 1: Cadet

I have 1000 gig of nbn and I'm not useing it ,do i need the nbn to to operate my paid TV and wireless internet connection otherwise I'm paying for nothing. 

sunshine1707
Level 3: Gumshoe

Since day one I was switched over to NBN,  I've had nothing but issues with my internet dropping out constantly. You call the Support Desk, they do all sorts of tests etc but no FIX!  What is really the problem ?- The NBN box, the Telstra Modem, the ...

NatMoz
Level 2: Rookie

I have an appointment for an NBN technician to come to my home in about a week. This appointment has been confirmed. However, I am now getting strange phone calls from a company called Birgit-Frances Australia, who leave messages on my mobile voicema ...

JoyBoy
Level 1: Cadet

Hi – I’m currently on the BigPond naked cable plan ($69.95 p mth) which gives me 100Mbps and a 1000GB allowance. I have received a mandatory NBN changeover notice, but there is no equivalent “naked” plan on NBN, so I’m looking at a $40 p mth price hi ...

Purrrrr
Level 1: Cadet

I have a HFC connection, and my nan, who is 101, has FTTP. (Yeah, how fair is that!) She needs someone to move in with her for 2 months, and I do not want to pay for nbn at my place as well as hers. Can I just get it activated at her place, use my mo ...

Justin38
Level 1: Cadet

Could someone please explain to me why I'm getting such low upload speeds, also could someone also tell me if there's a way to fix it, I've tried resetting the modem but it doesn't help, I've also tested it on other devices and I'm receiving the same ...

absentplodder
Level 2: Rookie

I am on a 50Mbps plan and getting those download speeds. Since returning from travel 20 days ago I have had upload speeds of well under 1Mbps. We cannot use the NBN connecting to do simple things like online shopping, and working from home requires u ...

MSA_SA
Level 1: Cadet

I'm helping out a local charity "Riding for the disabled" who's Internet was just disconnected by TPG as they no longer support ADSL plans. They are in the metro area 72 Pine Road Woodcroft SA and currently use ADSL2+. An NBN address check says they ...

Gazza6619
Level 2: Rookie

Had landline disconnected and kept ADSL Internet ( no NBN here) since then the light on the modem ( Gen 2) has gone from green to blue and cant access emails via Microsoft outlook comes up server error. Every thing worked fine be fore disconnection.H ...

raafy
Level 1: Cadet

Guys Their site has no way to remove myself from them , i have no contract with them they have billed me extra 5 dollars on my plan i had which now i logged onto their site I see they wrote this " We've upgraded your plan to include 5G network access ...

silcar
Level 6: Bloodhound

Tomorrow I will have an electrician doing some work in the house.He will disconnect all power in the house.When finished he will reconnect the power again.But what happens to my Smart Modem Gen2. Will it start up again?Please tell me. Regards Chris

Murraygrey273
Level 1: Cadet

I'm using 2x Amazon Echos, connected to an AV500 powerline adapter.  They were working fine until yesterday, when they suddenly both stopped.  I went into the Alexa app to try and re-sign them onto the wifi, but my now my iPhone won't connect to the ...

RichardB2
Level 1: Cadet

I have ben connected to the NBN since March 2020 and sue my computer all day and have been streaming 2-3 hours of movies per night but my usage meter (daily or monthly) always reads 0. I have a core internet connection with a cap of 500 GB per month, ...

BC91
Level 1: Cadet

So I have recently had my service disconnected with an old username and reconnected with a new username, before disconnecting I had registered for Game Optimiser and it was working successfully. However, since disconnecting and reconnecting again wit ...

sandycoral
Level 1: Cadet

My account was restricted and has now been reactivated. However, I still have no internet. I’ve phoned 3 times and they keep saying they will remove restrictions but still not working.I have turned everything off and on again.

FTC1
Level 1: Cadet

There is an outage in Bethania with bigpond/Telstra cable since 10am yesterday 27th October 2020.  When I try to call (get disconnected) or check on the internet it states there is no issue in my area despite a number of others also experiencing the ...

Roselyn
Level 1: Cadet

My 2 year contract is expiring at the end of November 2020. I have tried ringing but just get sent a text message with a phone number to ring and just goes around and around in circles. 
I send a message on the app only to wait for over 5 hours for an ...

Teknophobe
Level 1: Cadet

My friend just had a technician to her house to connect the NBN. He plugged in a few boxes and when she said "but it’s not connected" he said ring Telstra. She has now been on the phone trying to get to speak to someone at Telstra for 50 minutes. Any ...

rb39
Level 1: Cadet

Hi,Last year we got a nbn FTTP utility box installed. When I contacted Telstra to get it switched over they told me that FTTP isn't available at my location. What should I do?Thanks

geoffro3
Level 1: Cadet

So,I am an existing customer paying 100 pm for unlimited at 50mbps.I want a new contract with a smart modem at the offer for new customers which is cheaper than my existing deal without the modem.As a loyal customer of several years why cant I get th ...

Krammigss
Level 3: Gumshoe

As of yesterday afternoon I have been unable to access our servers via FTP nor RDP.Browsing is fine just not the as mentioned. I just noticed an hour ago the Connection light is Purple which indicated the modem is running on 4G. a) why can I not conn ...

rb39
Level 1: Cadet

Hi,Last year we got a nbn FTTP utility box installed. When I contacted Telstra to get it switched over they told me that FTTP isn't available at my location. What should I do?Thanks

geoffro3
Level 1: Cadet

So,I am an existing customer paying 100 pm for unlimited at 50mbps.I want a new contract with a smart modem at the offer for new customers which is cheaper than my existing deal without the modem.As a loyal customer of several years why cant I get th ...

NB20B
Level 2: Rookie

We currently have ADSL and Foxtel through Telstra and are wanting to sign up for NBN we don’t want to change the Foxtel package we have which is just Foxtel plus and drama channel - so question is how do we do this as the only entertainment package i ...

anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

JoeyJoeJoeShaba
Level 1: Cadet

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

Rickyjf
Level 1: Cadet

Hi team, I am staying with my parents during the pandemic, and trying to work from home with their Telstra FTTN 50/20 plan. We are about 1km from the local exchange. We are experiencing extremely slow FTTN upload speeds / lag. Download speeds for an ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 2: Rookie

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

rprinzen1
Level 2: Rookie

I am going over to NBN FTTC from cable shortly and my Telstra Smart modem gen 2 is in the office connected presently to the coaxial cable point there . I want to keep the Telstra modem in the office. The office has the second phone socket . It is an ...

SifatK
Level 2: Rookie

Hi I have read a few posts with similar issues but couldn't really found a resolution. I am using Telstra Smart Modem Gen 2 and I guess, from the beginning it doesn't broadcast 2.4 GHz which causes a lot of devices of mine not getting connected to th ...

ausbunny
Level 2: Rookie

NBN connection kit (NBN box and Telstra smart modem) just delivered.I currently have my Tesltra account with coaxial feed to a Telstra modem for high speed internet. It's working well.I expected an NBN box with the same compatible coaxial connector.W ...

Pandasaurus
Level 2: Rookie

I received NBN modem through post & have connected myself & have been using internet with no issues ever since. An appointment has been scheduled for a technician to do installation but does a technician still need to attend? I live in an apartment c ...

shooterau
Level 6: Bloodhound

Everyday my NBN Phone and Internet goes down for hours on end everyday When I tried to contact Telstra on Mobile Telstra App and message works part way then Freeze up so no futher contact on App Only thing is to wait for NBN To start up again as you ...

N_J_Vyas
Level 2: Rookie

My Netcomm wireless modem does not work with Telstra NBN Broadband. I have tried setting it up. But I cannot get see internet light on modem. Can anyone please help? 

Tang1
Level 3: Gumshoe

Hello,We have recently purchased a PS4....that constantly drops out from the wifi connection whilst my son is playing. We have a lot of other Wifi devices that stay connected........ Mobile phones, netflix, foxtel, chromecasts, google homes, laptops ...

ChooseLove
Level 1: Cadet

I created a move order and realised after submitting it that the new house address I entered is wrong. Is it possible to talk to someone to correct this?

jab1
Level 1: Cadet

We have home broadband with NBN HFC. Over the weekend both the Telstra and NBN modems went out after a storm although there was no power outage. I contacted Telstra via the Message APP on Monday and after 1 hr it was arranged for the NBN technician t ...

GolfAlphaGolf
Level 1: Cadet

I'm experiencing painfully slow NBN speeds at the moment since my connection has been brought back online after a disconnect due to an overdue bill with no warning (but that's a whole other issue. Was going to pay the bill tomorrow but had no idea th ...

DineshC
Level 1: Cadet

I am moving house but couldnt figure out which number to call. Can anyone help? Please suggest honestly if it's worth sticking to Telstra anymore. 

GirlwiththeHat
Level 1: Cadet

How will I know what my new bundle amount will be when switching over to NBN?

nana21554
Level 1: Cadet

Hi, We are want to know how to book a technician to set up nbn as we need more technical assistance with the set up process? Could you help us? Kind regards,Warren and Shelley

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

yubo
Level 1: Cadet

I need to set up my account, it marked as completed but not showing up in my billing information or even in my account setting. Trying to get some one to have a look since it is not a common issue, but every phone call, even 24x7 trying to send me to ...

Kennethkwok
Level 1: Cadet

My internet service was suspended at 4pm today.no outstanding bill issue.  How can I find someone to fix it and explain what happened?  

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

Belladona2
Level 1: Cadet
stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Peter612
Level 1: Cadet
Arajjang
Level 1: Cadet

I couldn’t use to my home NBN service from April to until now. I called too many times for fix my NBN. But nobody didn’t try to fix at all. Eventually, despite the fact that I was so angry with the Telstra company that Telstra company is just avoid r ...

Julian20
Level 1: Cadet

I just upgraded my nbn plan from 50mbps to the 100mbps. Ive just had the new modem delivered to my new home but with this new contract I think there going to send a new modem again. Will Telstra see on my file I’ve already had one delivered or still ...

CarloPiani
Level 1: Cadet

My parental Controls stopped working.  I checked that it is activated on the dashboard but it has no effect on any devices.

MulletAU
Level 1: Cadet

NBN

About a week ago my internet was working fine with downloads speeds of 50+ and upload speeds of 20+ and then we got an outage in my area and I than check outages and then saw it was resolved and for the last 3 days I’ve had speed of 0.5-3mbs Dowland ...

ME2488
Level 1: Cadet

made an order in person at our local telstra shop 6 weeks ago for switch to nbn fixed wireless and have had no feedback! have tried to call and keep getting sent to the website - order tracker keeps loopingI cannot get anywhere!! help!?

Surfingtiger
Level 2: Rookie

we have move address and requested a reconnection but have Not received it ! case # 02135499

557788
Level 2: Rookie

I was looking for my historical data usage, this used to be available but I'm finding it hard to find.it seems only recent charges available and I have followed older threads but they seem to be redundant. Making a plan change or any option is hard w ...

alextheo
Level 1: Cadet

Anyone in Melbourne got outage now? I can’t connect to anything!!! No chance getting a phone operator to check what is going on as usual. Best you get is that they will text a link which is no use if network not working. I have ADSL modem.

brajesh
Level 1: Cadet

Congratulations for becoming a worst provider in this country. Now you have a reason -COVID-19. I have been using the Telstra chat for last 3 whole days to convey that internet speed is not up to par. Just realised that either you have trained bots t ...

flappaeiu1
Level 1: Cadet

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