Home Broadband

GOOD MORNINGI have just received the smart modem Gen2( on friday). I am a new customer. When I leave the original credential in the PPoE settings(newdsluser@...) I have IPV4 connected but IPv6 disconnected.unfortunately I cannot connect internet.If I ...

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Hi,I have been a very happy Telstra Bigpond customer for many years.  I am an Network engineer and software developer. Hence, I have been mostly working from my home office for over 20 years now.Currently, I am on an unlimited HFC connection which co ...

As I understand it, the wifi standard supplied in the Telstra NBN smart modem uses 802.11AC.Is it likely that this will be changed in the future to additionally support 802.11AX?Thanks,Joel.

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Just need some advice.  Ordered broadband two months ago.  Have followed up 5 times.  Order showing complete.  But text repeated text interaction confirms I’m not connected.  I have had 5 promises to resolve still unresolved.  I had a technician book ...

Someone please tell me what I am supposed to do here other than cancel my services with Telstra for this abysmal treatment? Here is my current timeline of eventsRequest NBN install 2 weeks ago, given order numbers, told delays we'll do what we can, y ...

my landline is connected to the NBN . since of late , i cannot hear a dial tone, only a buzzing sound.  Also when i get calls followed by messages on the inbuilt answering machine, all I can hear is a buzzing sound when I play back the message. I hav ...

Please contact me.I have call you guys enough.2 month of internet dropouts. 5 Service Techs2 cancelled appointmentsfailed FTTC unitnew modem I have asked for more info on my case. Got the big fat lie, then the big fat no.I would like for someone to l ...

Hi.  Hope I'm in the right place.  So I have mobile wifi and am connected to that right now on my Mac laptop because I've been away from home for a few months.  I had NBN  home broadband installed last December.   All good but I don't know how to rec ...