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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Richcc
Level 1: Cadet

Ordered swap from Telstra cable to NBN last night. Got a call today from “Telstra nbn” wanting name and DOB. Said I’d call back. Want to check it’s legit. 

Mathew13
Level 1: Cadet

Hi All,Sorry, this is a bit long. Last month our Bigbond cable service ended, so I got NBN HFC installed instead.The BigPond cable was a 100m plan.The NBN got installed & it was a 50m plan.I tried for many many hours on the 24/7 chat to get that fixe ...

mick62066
Level 2: Rookie

how do I recover my NBN Password.

screeenname
Level 1: Cadet

Hi,I've just looked at my bill and I've been charged $80 for Additional Onsite Service & Materials. I recently changed to NBN and my line kept dropping out. Telstra eventually sent an NBN technician to investigate and he found a fault in the street. ...

DaveBryant21
Level 1: Cadet

In June 2020 I moved from Telstra to its sister company 'Belong'... My final account shows a $22.35 Credit but trying to get this money reimbursed to my Bank Account from Telstra is like trying to get blood from a stone. I have tried their automated ...

peejs28
Level 1: Cadet

Why is it so hard to talk to a real person from the retention team?  Please call back.

Jimmichoo
Level 1: Cadet

Booster gen 2 has blue light solid but unable to see it on wifi on devices 

msacc
Level 1: Cadet

Hi all This or a similar question seems to have been asked before and never answered.   I tried to assign a static address through the Telstra Gateway and it seems to go wreck havoc with my camera.  I was advised to:find the current dynamic address b ...

mouseym
Level 1: Cadet

I have Telstra ADSL and have just received notice from nbn to say they are ready to connect us to nbn Sky Muster satellite service, When I looked at Telstra  site it told me no nbn available. Does this mean our main provider is not providing satellit ...

johnm5
Level 1: Cadet

What does it mean by expected connection date for my NBN self connection. Does it mean this is the date that I unplug my current cable internet and connect the NBN box and modem that I have received

margaretmac
Level 1: Cadet

Hi, am wanting to have an nbn connection at my 2nd home but on the one account.can this be done ?

Sahil3
Level 1: Cadet

My NBN modem is disconnected, it's connection led is not coming and up and the others keep flashing

lionreader
Level 4: Private Eye

I have been facing DROP-OUT issues on my NBN wi-fi network from Telstra since last week and on Monday the problem became very acute. I tried calling the 132200 number and went through a range of their nonsensical voice activated options to get suppor ...

Chris279
Level 1: Cadet

I have been trying to get my internet fixed for the last 36hrs. I ring and don’t get to speak to someone. I am passed onto texting and have been getting the same useless text messages now for 24hrs. Telstra you service is terrible and your system to ...

me_1
Level 2: Rookie

currently have telstra FTTN NBN. it is incredibly slow. like  PING ms24 DOWNLOAD Mbps7.56 UPLOAD Mbps0.00 is changing to 4G mobile broadband a better option? cant keep working with such crazy slow internet. obviously humans at telstra don't exist to ...

EnzoPant
Level 1: Cadet

EnabledStatus: SIM not presentRadio Type: No ServiceReceived the Gen2 Modem as part of migrating to Telstra NBN but haven't been able to get the 4G Backup Sim to work.

SimSim1
Level 1: Cadet

I received a call saying that this is my last day before my Telstra internet will be cut off, select 1 for  yes and 2 for no.  The caller ID on my phone came up as Inside Out Progressive Kinesiology on 0455 544 426. I looked this up and they appear t ...

MaxSophie
Level 6: Bloodhound

So my mother ported from Optus Cable (broadband and phone) to NBN HFC (Broadband and phone). The broadband is all fine and she can call out on the phone - but only people on the Telstra network can phone her.  As an example, people on Optus get a "th ...

Benpearson5
Level 1: Cadet

I received a call today from an NBN tech asking to confirm my appointment address and they told me telstra provided them with the wrong address (they provided my mailing address instead) so they can no longer make my appointment. None of the options ...

TelstraDGAF
Level 1: Cadet

I've been into the store, they gave me another phone number to call.I've worn out the 1,2,3 & 0 buttons on my phone from calling so much.I hear the 'on hold' music when I sleep.I've lost patience with the automated messaging bots stringing me along f ...

Ironman23
Level 1: Cadet

I currently have a Telstra cable internet connection and I need to change to HFC NBN. My current setup is the coaxial cable from the wall connecting to a Telstra cable adaptor which is then connected to the Telstra Smart Modem. Does my move to HFC NB ...

21FMpbLfp
Level 2: Rookie

why don't Telstra unlock the tetras tv box to any ISP

nsamad
Level 1: Cadet

I am paying $90 for my Standard Plus Speed - NBN (what speed is this?). I think I am eligible for a superfast speed connection as mentioned in the ad. I have FTTP connection. Please let me know if it will be an automatic connection. Thanks. Nasim Sam ...

Michael179
Level 1: Cadet

 My business broadband has been down for well over a week. Been trying to get it solved. But I can't get through to Telstra by phone. They send me a link to text support!! REALLY was my first thought! But I wen't with it, cause which choice do I have ...

shadovv
Level 1: Cadet

Hi,I literally just signed up to Telstra NBN home boardband 1 month ago, because there was a $10 discount offer for 12 months.However literally 1 month later (as of 23rd November 2020), this discount just increased to $20.I felt like being bait switc ...

lionreader
Level 4: Private Eye

I have been facing DROP-OUT issues on my NBN wi-fi network from Telstra since last week and on Monday the problem became very acute. I tried calling the 132200 number and went through a range of their nonsensical voice activated options to get suppor ...

BrayParkUser
Level 4: Private Eye

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

wombat30
Level 1: Cadet

I can't seem to find a way to limit my kids wifi usage at a device level using the parental control settings. The only parental control measures I can find seem to be a blanket block every device type setup, which is not what I need. I have the NBN s ...

SamJamRam
Level 3: Gumshoe

Following Telstra's offer of a free NBN modem upgrade to a Telstra Smart Modem Gen 2, I have successfully installed the modem except for one issue, our Uniden DECT 2145 phone has stopped displaying Caller ID information for incoming calls.  

Offshoresux
Level 2: Rookie

Hi all, Telstra or NBN decided they would do some upgrades on the lines today and since it has been "completed". Our VDSL is showing connected but we're not getting any IP address from Telstra's side. 3/4G doesn't work here so dead in the water unles ...

PhillipNgo
Level 2: Rookie

I got a call from a mobile number 0455 273 730 telling me that my telstra bigpond will be disconnected tomorrow if I don't click on option 1 or 2. ??I checked my bill and confirm payment is up to date so why am I being disconnected? All my effort to ...

MARKG17
Level 1: Cadet

When I had NBN connected underground to the house, they had to run a new conduit and the old Telstra cable was left in the ground. Can I disconnect the old Telstra cable? Thanks

southbrisbane
Level 1: Cadet

i am finding it impossible to talk to someone in Telstra over the phone or chat? my contract finished in July and i was told i was being moved to NBN on a month to month on a discounted rate and i find out i am still on ADSL on the same discounted ra ...

scotty0508
Level 2: Rookie

I have 1000 gig of nbn and I'm not useing it ,do i need the nbn to to operate my paid TV and wireless internet connection otherwise I'm paying for nothing. 

damienq
Level 2: Rookie

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

Pedro141
Level 3: Gumshoe

Currently I use Gmail as my main email account, with emails from Telstra broadband automatically transferred to my gmail account.Have tried to filter certain inbound email so that they are deleted however the ones that are addressed toxxxxx@bigpond.n ...

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

garthman79
Level 1: Cadet

Hi,I am trying to get NBN connected to a newly built property. I reached out to NBN, but they said that Telstra has to lodge a "service class rollback request", from class 24 to 21. Once this has been reported to the NBN, they can proceed with the ne ...

Pop49
Level 1: Cadet

Hi, I went onto Telstra website to move fron adsl2+ to nbn. I checked street adress and chose bundled plan. On 30th Oct, my app said voice changed over and order complete. After many hours, apparently I have only changed plan. I now need to do a tran ...

gac
Level 2: Rookie

I know that I am a dummy when it comes to computers/internet but I am trying to understand how my internet can change word attachments in emails so that they end up as a winmail,dat which is a DAT file from imap://imap.telstra.com:993.I got in touch ...

thomas6
Level 1: Cadet

Hello. I'm struggling printing emails from my Telstra web-based email account. I can print from other programmes/apps but when i try and print an email it only gives me the option of saving as a PDF. I know it sounds silly but I can't find the option ...

Krammigss
Level 3: Gumshoe

As of yesterday afternoon I have been unable to access our servers via FTP nor RDP.Browsing is fine just not the as mentioned. I just noticed an hour ago the Connection light is Purple which indicated the modem is running on 4G. a) why can I not conn ...

rb39
Level 1: Cadet

Hi,Last year we got a nbn FTTP utility box installed. When I contacted Telstra to get it switched over they told me that FTTP isn't available at my location. What should I do?Thanks

geoffro3
Level 1: Cadet

So,I am an existing customer paying 100 pm for unlimited at 50mbps.I want a new contract with a smart modem at the offer for new customers which is cheaper than my existing deal without the modem.As a loyal customer of several years why cant I get th ...

NB20B
Level 2: Rookie

We currently have ADSL and Foxtel through Telstra and are wanting to sign up for NBN we don’t want to change the Foxtel package we have which is just Foxtel plus and drama channel - so question is how do we do this as the only entertainment package i ...

anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

JoeyJoeJoeShaba
Level 1: Cadet

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

Rickyjf
Level 1: Cadet

Hi team, I am staying with my parents during the pandemic, and trying to work from home with their Telstra FTTN 50/20 plan. We are about 1km from the local exchange. We are experiencing extremely slow FTTN upload speeds / lag. Download speeds for an ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

Benpearson5
Level 1: Cadet

I received a call today from an NBN tech asking to confirm my appointment address and they told me telstra provided them with the wrong address (they provided my mailing address instead) so they can no longer make my appointment. None of the options ...

Memaw
Level 1: Cadet

I have a new Xbox on my NBN account I need it moved to another account. Can this be done?

allstarpanther
Level 1: Cadet

I currenty have telstra cable internet and foxtel as well as home phoneI have a question1.my cable modem and telstra smart modem is in another room when i upgrade to the NBN will they( can they ) move the connection as i know that home phone will run ...

charmyair
Level 1: Cadet

Telstra does limit your NBN speeds.As much as they deny it, they can't explain:Where all the extra speed came from when the covid19 hit?They claimed "we are expanding customer needs during these times'.Now the panic is over, so is the speed.How resta ...

cocolero
Level 3: Gumshoe

Oculus VR Apps blocked: Telstra wifi is blocking VR (Virtual Reality) chat channels. Apps: • VR Chat • BeatSaber does not connect to the online server. This has occurred between Tuesday night 17th Nov or Wednesday Morning 18th Nov 2020. Restarting th ...

bigshiro
Level 1: Cadet
PEGASUSDIGITAL
Level 1: Cadet

Several of my overseas email friends servers are now refusing to accept emails from bigpond.com IP address, saying that BigPond is a source of SPAM. What's going on with BigPond and why is there never anyone available to talk to.

32years
Level 1: Cadet

After 32 years a loyal customer I can no longer contact help when I need it.This company has become a joke and should be prospected for charging for service it does not provide.Heading to the Telstra shop to close account.

Steviolololz
Level 2: Rookie

So I am yet again (for the second time in three years) moving into a new build that is at service class 1 (no drop or PCD let alone NTD) and am running up against similar issues as the last time (don’t get me started on why builders don’t get these s ...

AndreNelson
Level 1: Cadet

Blah

Cbear28
Level 1: Cadet

Nbn

A week ago my daughter contacted Telstra to disconnect her NBN at her address in qld as she is moving home. Her account is linked to ours shut has a different account number. After returning home we realised our NBN was off so contacted Telstra. The ...

Ja-Z
Level 1: Cadet

I read on another forum that the data meters were turned off during Covid. Are they back on? I have unlimited data now, but am moving to NBN with a 200GB per month limit. Thus, I want to know how much data I've been using lately.

AlirezaA
Level 1: Cadet

I am moving from Darwin to Brisbane and I have to stay in a hotel for a few days while finding a place for rent. So, I will not have a permanent address for a few days (max 2 weeks). How can I request a moving house service without having a current a ...

Ari24
Level 1: Cadet

My NBN order is created almost a month ago i have only received one modem still waiting.... support spoke to me 2 weeks ago and told me there is a problem with the order and my modem will be shipped soon. still nothing, she was not able to give me an ...

sydneydutch
Level 2: Rookie

Telstra are terminating Smart Hone Security service on 19th Nov and we cannot contact Telstra to confirm we want to switch to Google nest as per Telstra offer via emails- this has being on going frustration for a couple of months now.has anyone had a ...

Curto
Level 1: Cadet

I'm currently on Telstra cable and moving apartments next week.  The new apartment has FttP so I placed an order almost a week ago.  The order is at the "Hardware Delivery" with the status of "Being Processed". My current service is going to be cut o ...

Johnson8
Level 1: Cadet

I want to disconnect my broadband as I have connected NBN at another residence.  It seems the 'easiest' way is to call the call centre and say 'disconnect' but the call centre is too busy to take calls so they put my onto the App chat.  So far it has ...

ddevries
Level 1: Cadet

Email not recieving from 1 sender

cazeroon
Level 1: Cadet

I called this morning to have this fixed and also sat on the phone for 1hr and 20mins this evening to get this sorted. This was supposed to be rectified this morning at 8.30am. I have turned off everything a number of times and it is still not workin ...

Chris274
Level 1: Cadet

Ok so I have had an NBN FTTC internet connection with Telstra for just over 12 months.I have been without Internet (excluding the slow backup sim) for 7 months of the 12 monthsThats correct my service has been disconnected due to faults more than it ...

Luke889
Level 1: Cadet

Just wondering if anyone has a rough guideline on telstras connection times in QLD?It's been a week amd I still haven't heard or recieved any information

Caroline_T
Level 1: Cadet

I have placed an order for NBN last night (02/11/2020) which was the last day for $90 NBN offers a $10 discount.I received a confirmation email with an order reference number NA51669186, but no text message.Today I cannot see the order in my account ...

Brad187
Level 1: Cadet

I am moving to a new address, The building is brand new and cant be found in the search. I have tried to call 1800 834 273 - They just send you a text and tell you to visit the website. I have visited the store, they weren't able to get the address i ...

Adam1233
Level 1: Cadet

My NBN modem has all 3 lights solid blue. 
My Telstra NBN modem has its front light solid blue. 
It’s all installed as per instructions, and checked numerous times. 
I have power cycled both modems, numerous times. 
Can not get any support from Telstra c ...

Wreath
Level 1: Cadet

I received a call today from mobile phone number 0455 228 324 informing me they were from Telstra Technical Support and my Telstra Internet has been hacked.The call was extremely odd. They were Indian nationality and difficult to understand their acc ...

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