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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

claude7
Level 1: Cadet

My mum who is nearly 90 years old and went on the NBN network through telstra has lost her caller id when calling her kids and we dont know its her as it comes up with private number.after several attemps on the 24/7 app to get this rectified it is s ...

Hindmarsh
Level 1: Cadet

Why?  My ADSL connection keeps dropping. Baiscs: go from a great speed of 10Mbps, then drops line then comes back at 1.5Mpbs. Happens 3-4times in one hour then can not happen for 24hrs. I have modem logs to show the times it drops.  This has been goi ...

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

SK_
Level 2: Rookie

The speeds advertised here (215 Mbps..): https://www.telstra.com.au/help/critical-information-summaries/personal/home-internet/telstra-bundles/nbn-high-speed-add-ons Are these real?

boo1961
Level 1: Cadet

Firstly I chose device updates as the  location as I thought nothing else in the list corresponds to the issue. Please redirect if needed.The issue:Since swapping to nbn my call return feature *10# on my landline is not working quite the same. The is ...

rustyrooster
Level 1: Cadet

I have a HFC nbn connection with Telstra. I have replaced the Telstra modem with my own and it does not have a phone connection. So I am not using the landline connection at the moment but if the new modem does not work out I may go back to the Telst ...

MrLongie
Level 2: Rookie

My new Superfast plan (250/25) is activated yesterday but Speed Boost is Inactive (According to My Account). Who I can contact to activate the option? I thought Speed Boost will activate when Superfast plan is activated.

Jimbob7
Level 1: Cadet

Been on the chat and tried to call all afternoon to speak to someone. Had one agent contact me on the chat and then advised there was a cable problem and then disappeared after waiting 2 hours, to then be contacted by another agent asking me for my d ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 1: Cadet

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

claude7
Level 1: Cadet

My mum who is nearly 90 years old and went on the NBN network through telstra has lost her caller id when calling her kids and we dont know its her as it comes up with private number.after several attemps on the 24/7 app to get this rectified it is s ...

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

Belladona2
Level 1: Cadet
stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Peter612
Level 1: Cadet
Arajjang
Level 1: Cadet

I couldn’t use to my home NBN service from April to until now. I called too many times for fix my NBN. But nobody didn’t try to fix at all. Eventually, despite the fact that I was so angry with the Telstra company that Telstra company is just avoid r ...

Julian20
Level 1: Cadet

I just upgraded my nbn plan from 50mbps to the 100mbps. Ive just had the new modem delivered to my new home but with this new contract I think there going to send a new modem again. Will Telstra see on my file I’ve already had one delivered or still ...

CarloPiani
Level 1: Cadet

My parental Controls stopped working.  I checked that it is activated on the dashboard but it has no effect on any devices.

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