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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Angus16
Level 1: Cadet

So ive been having some latency issues, normally its just once every 2-3 days. Ive done some trace routes when ive been having these issues, and it mainly comes from 2 hops. these hops are:58.162.26.199(https://share.pingplotter.com/bzXNqxP7v5a) and ...

LethalLee2
Level 1: Cadet

Current cable customer. Want to sign up for NBN via HFC. Online plans are different from what I was offered when sales contacted me. Who and HOW do I speak to someone about it. Only have a month before cable turned off.

Nanna13
Level 1: Cadet

Since I’ve installed my new Telstra Smart Modem 2.0 I haven’t been able to get the device to connect to the NBN. The device only goes as far MOBILE BACKUP. The speed is so slow and very frustrating and trying to talk to Telstra about this problem is ...

Carmen21
Level 1: Cadet

Hello,My family was on the Hottest Entertainment Bundle (Standard Plus Speed - NBN HFC Technology Type) plan and we recently changed the bundle to Premium Speed + Unlimited Data plan. We are getting emails and SMS messages saying the nbn bundle is ac ...

Laury
Level 1: Cadet

Any one else having problems with adsl dropping off on a regular basis in the Belgrave area Mt Morton Road,

B15
Level 3: Gumshoe

Why is Telstra forcing me to a more expensive internet connection?I have tried ringing..."sorry we are all concern but cant take your call..." tried to log in to My Account and change it that way...no can do..."you must use the app"...Why?? Downloade ...

GeorgiaOH
Level 1: Cadet

Hi, I would like someone to call me to discuss NBN that was recently connected in my street.  Thank you, Georgia 

theonlinemick
Level 4: Private Eye

Since March I have been experiencing drops outs on NBN FTTN. Here is the run down of what I have been through already and done. 

1. Contacted support, they told me it was an internal bridge tap issue - Telstra Technician was booked.
2. Telstra Technici ...

Bowie98
Level 1: Cadet

I have been provided with an NBN modem. This modem has 4G backup. Over the past month i have had drop outs either between 5pm-7pm and 10pm-12am every day.
I contacted Telstra and due to their lack of over the phone communication i was resorted to a ri ...

Garry49
Level 3: Gumshoe

I have just spent 3 + hours on my mobile on the telstra help page and successfully achieved nothing.  My wifi disconnects at random times when we are online.  The first wifi was a dud on installation a couple of years ago and the next one worked fine ...

Alby1konobe
Level 2: Rookie

I lost NBN FTTP connection yesterday, went through troubleshooting steps including reset of connection box and factory reset of Telstra SmartModem no luck, the WAN/DSL light on the modem came on briefly after box power reset but then disappeared. Any ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 1: Cadet

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

Angus16
Level 1: Cadet

So ive been having some latency issues, normally its just once every 2-3 days. Ive done some trace routes when ive been having these issues, and it mainly comes from 2 hops. these hops are:58.162.26.199(https://share.pingplotter.com/bzXNqxP7v5a) and ...

Nanna13
Level 1: Cadet

Since I’ve installed my new Telstra Smart Modem 2.0 I haven’t been able to get the device to connect to the NBN. The device only goes as far MOBILE BACKUP. The speed is so slow and very frustrating and trying to talk to Telstra about this problem is ...

Carmen21
Level 1: Cadet

Hello,My family was on the Hottest Entertainment Bundle (Standard Plus Speed - NBN HFC Technology Type) plan and we recently changed the bundle to Premium Speed + Unlimited Data plan. We are getting emails and SMS messages saying the nbn bundle is ac ...

Laury
Level 1: Cadet

Any one else having problems with adsl dropping off on a regular basis in the Belgrave area Mt Morton Road,

GeorgiaOH
Level 1: Cadet

Hi, I would like someone to call me to discuss NBN that was recently connected in my street.  Thank you, Georgia 

Bowie98
Level 1: Cadet

I have been provided with an NBN modem. This modem has 4G backup. Over the past month i have had drop outs either between 5pm-7pm and 10pm-12am every day.
I contacted Telstra and due to their lack of over the phone communication i was resorted to a ri ...

Med78747
Level 1: Cadet

My internet connection (broadband cable) is constantly failing. Most recently, Telstra reported outage would be fixed four days after fail, now extended to six days. My SmartModem 2 is my insurance and it has kicked in but won't operate at more than ...

SR0409
Level 1: Cadet

Hey, anyone know of connectivity issues in Altona North, Vic? Thanks

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Sc8419
Level 1: Cadet

Why can't Telstra make the NBN order simple like other service providers? All I wanted was to switch over from an existing NBN provider to Telstra. After a sales guy stuffed up my order a month ago and I keep telling them that no nbn-co technician vi ...

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