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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

MJMillard-51050
Level 4: Private Eye

Telstra has assigned my Netgear Nighthawk M1/M2 routers IPv4 addresses 22.151.71.247 and 22.151.99.7 on several occasions. These IPv4 addresses are not owned by Telstra but by US DoD Network Information Center (DNIC). Whilst these are public IPv4 add ...

Jeandre
Level 2: Rookie

Have been having issues with our Oppo 5G on pre paid contract for well over 10 months. After a major struggle with customer service, we finally got some traction with the issue due to one employee finally giving us the time and having a look at the p ...

RaZz0R1980
Level 2: Rookie

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

MandyV
Level 1: Cadet

Trying to watch a show on Stan and get constant buffering and freezing it makes it impossible to watch. I purchased a WiFi booster and it worked ok for about 10 minutes then started again. The WiFi light on the modem is only ever orange never green . ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

KonG
Level 2: Rookie

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

JodieJOdie
Level 1: Cadet

HI I have lost my little card with my home wifi password.  HOw can i resetThank you 

WhiteCat
Level 1: Cadet

We are experiencing repetitive problems with our Telstra NBN service whereby the internet speeds slow down to such a degree that web pages can’t open and downloads are so slow as to be stalled.Then after a short time the problem goes away and interne ...

janda11
Level 1: Cadet

Hi all, Installed NBN acouple of months ago and have had issues with service dropout, and really low speeds. Haven't had much luck with Telstra NSN Fault line, settings changed every now and then along with a change to Smart Modem but same issues usu ...

Ogshermac
Level 1: Cadet

Hey everyone.  Energex had to cut power to our house to trim trees yesterday, after power was restored our fttc box had 1 solid blue light and the connection light blinks for about 20 seconds, then clicks loudly  before going blank for about 10 secon ...

matjw1986
Level 2: Rookie

Why after 11 months of no problems would an NBN connection become unstable to the point where the internet is unusable due to constant disconnections? I’ve been told that in an attempt to rectify this Telstra will apply some sort of patch which shoul ...

Beno80
Level 1: Cadet

Hello, I had the technician attend my home to connect the home phone / ADSL connection on the 23/02/21 - he did all of the checks with his device and said it was all good to go.i moved in yesterday and plugged in my modem, the modem detects the DSL l ...

G-Mac
Level 2: Rookie

So ive been trying to get my new place hooked up to the internet but my orders always seem to get cancelled without my knowledge.I've tried to contact Telstra but am not getting anywhere.has anyone else had this issue?

RxF
Level 2: Rookie

If anyone else is unfortunate enough to be a Telstra Velocity customer in Point Cook the Telstra outages site confirms that there is an outage and is projecting to have the issue fixed by 7p.m. on Tuesday March 2 2021. That's right - more than 7 days ...

SharrkyShark
Level 1: Cadet

Hi there!  I have just changed my adsl2+ to Telstra NBN.The service guy came two days ago and brought a new box that I believe is the nbn box for want of a better technical term. He plugged it in and connected it to our modem. Said all things were wo ...

Marlborough93
Level 1: Cadet

Hi, my wife and I are in the process or getting plan approvals and working drawings for a new house we are building. we bought a lock  that has recently been subdivided. this is the request from council "Telstra pit note – the existing crossover is p ...

Curlycord
Level 1: Cadet

I'm get a bit tired of the painfully slow internet speed we get here in Elimbah. When are we going to get an NBN upgrade for our location. At the moment we have NBN to the node and I'm getting regular speeds of 1.38 Mbps down and 1.85 Mbps up.  Not e ...

thomo_77
Level 2: Rookie

As the title says, how do I increase the maxium line speed? We have around 5 people on the internet at once generally. Currently, the highest speed available is 26 down/10 up and that's with a premium speed boost.If we don't pay for premium it become ...

Graham86
Level 1: Cadet

I see 5G home broadband seems to still be invite only. Does anyone from Telstra read here? I've got 2-3 5G towers within 1.5km but still not eligible. I'm desperate to get connected, currently on FTTN with a line length of over 1km and losing my mind ...

lmcg1
Level 1: Cadet

Just signed up to move from ADSL to nbn. Modem has arrived. Do i need to contact Telstra to switch over or can i just go ahead and complete the installation?

Miniano
Level 2: Rookie

Why does it take 7 days and 3hours each messaging conversation with a tech to still have no service ??? I need to escalate how can I?

beccy15
Level 1: Cadet

I have been looking at something like a D-Link EXO AX AX1500 Wi-Fi 6 Router since my new system supports wifi 6, and I would like to utilize the speeds but unsure if I would get anything out of trying to add this in. Or is it just necessary to wait f ...

Maisie-Marigold
Level 1: Cadet

I recently switch to NBN from my bigpond internet service. Prior to the switch my Telstra ID and primary email address was:   myname@bigpond.net.au However now my NBN is activated my account is now says: Telstra ID/login:   myname@bigpond.net.au      ...

coxyboy
Level 1: Cadet

We are having constant dropouts and cannot get a resolution from Telstra. Phone tech is useless. There is a black connection box on the pole in the street that is hanging off the pole but they won't send a tech to look at it. I suspect a loose connec ...

KonG
Level 2: Rookie

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

matjw1986
Level 2: Rookie

Why after 11 months of no problems would an NBN connection become unstable to the point where the internet is unusable due to constant disconnections? I’ve been told that in an attempt to rectify this Telstra will apply some sort of patch which shoul ...

G-Mac
Level 2: Rookie

So ive been trying to get my new place hooked up to the internet but my orders always seem to get cancelled without my knowledge.I've tried to contact Telstra but am not getting anywhere.has anyone else had this issue?

Brentjl
Level 2: Rookie

I currently have bigpond cable and a landline. Years ago the landline failed and the TELSTRA technician simply connected our internal phone line to the coaxial cable at the junction box on the house. We have no copper line as it were running from the ...

prkprk
Level 1: Cadet

What does a solid Blue line on the FRONT of my Telstra installed NBN modem mean please? Most days the light is solid green & the internet is ok. But on the days when it is blue, it is slower & keeps cutting off. Does it indicate 4G backup is on? If s ...

SEQ-cable
Level 1: Cadet

I have Telstra cable and have been told I must switch to nbn. Cable connection runs from box outside through house to centrally located modem. We have a mesh network and 1 Ethernet port running from that location. 

NBN tech said he could not connect n ...

Huddo28
Level 2: Rookie

Hi there, I am an existing Telstra customer on NBN unlimited data plan. I ordered an upgrade to Premium Speed + Unlimited data on January 18 but am still waiting for it to be activated. I have contacted support through the app and they it would be ac ...

AndyE2
Level 1: Cadet

NBN FTTC is available to my address, BUT there is no conduit or cable to the rear unit - to install conduit for NBN connection would be very expensive due to distance, concrete driveway and congested water, gas, electricity services in unknown locati ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

EliteIV
Level 1: Cadet

So I got a call from the home phone (that I do not share the number with anyone as it's required for an internet connection and just sits there.) about an automated robot saying our internet connection is being cut off due to our IP address being hac ...

olo
Level 2: Rookie

Hi,I have a smart modem capable of 4G backup (Arcadyan LH1000). How can I upgrade my plan or what do I need to do to get the sim card (I assume it needs one). I browsed heaps telstra pages an I cannot find any way to do it.I can see that 4G is includ ...

GWall
Level 1: Cadet

I have a Telstra TV Model 4701TL will it run the Kayo App?

Reallyannoyed_
Level 1: Cadet

My adsl internet is very slow 2.Mbps or less on speed test over WIFI (DSL stats say max recent speed 3.52 Mbps) Telstra troubleshooting says account sahping applied for a billing issue but I pay by direct debit. I have noticed no metering recorded on ...

est53
Level 1: Cadet

I was amazed to find out that my property was capable of receiving NBN's ultrafast internet (FTTP) and because all of us in the household are working from home I thought this would benefit us greatly. Unfortunately, it's been 2 days and my upgrade to ...

AldousK
Level 3: Gumshoe

NBN plan - FTTBProduct Vendor Technicolor
Product Name Technicolor DJA0231
Software Version 18.1.c
Firmware Version 18.1.c.0543-950-RA
Hardware Version VCNT-A
DSL Version A2pvfbH043q.d26u

Delorian
Level 2: Rookie

Hi all have been having loads of trouble with nbn since our last storm.  Finally (after days) the nbn box (Fttc) has powered up.  On the modem all lights on the back are green, except “mobile mode” which is off.  The light on the front of the modem i ...

Incaztec
Level 2: Rookie

Received to Hotmail the following: "We're making changes to your Telstra Broadband Protect Bundle From 31st March 2021 the following features of Telstra Broadband Protect will be removed:•Anti-Virus Plus Security (downloadable software)•Safe Browser ...

Fldan
Level 3: Gumshoe

Have a look below: You  - 11:40 slow internetRead Codi  - 11:40   Hi, I'm Codi - Telstra's Virtual Assistant. Codi  - 11:40   So I can get you the right information, which service do you need help with? You  - 11:40 Home InternetRead Codi  - 11:40   ...

KatieBrown
Level 11: Detective

Hi there, recently contacted by Telstra putting pressure on me to connect to NBN. Cut off time apparently is in January 2022. My neighbour has ADSL and can connect apparently by just plugging in a new modem to his telephone line. Don't know about Fox ...

Tommy211
Level 1: Cadet

About a month ago I had a stable 40Mbps download and was a happy customer. Then, nbn began installing fibre to the kerb in our street and I started having very frequent connection interruptions. (we also had rain, which has historically caused proble ...

togax
Level 4: Private Eye

A long time ago I had someone from either Telstra or FOXTEL (can’t remember which one) who came to fix an issue with a poor quality incoming signal. I had two FOXTEL boxes so they decided to put in place a Zinwell HDA amplifier to boost the signal co ...

Marksinosich
Level 1: Cadet

Hi, former Telstra customer as of Feb/March last year. I am tired of calling Telstra and having them call me so I am documenting my story and experience here, in the hope that maybe it will get resolved. Excuse the point form as it's a long one.

I had ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

asil013
Level 1: Cadet

Hi my modem made a pop noise and had a electrical burning smell and kicked the power kick switch. When I try to turn it back on it kicks the switch again. I have tried calling to be told they are checking my modem then get told the call centre is now ...

Iwasconed
Level 4: Private Eye

Hi, it is going on for 3 months and I still can not see data uasge in myaccounts..Telstra keeps saying use the app well did that got hit with a lot of adds and lots of other unuseful stuff.When I finaly get to my account same thing there, no data usa ...

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

Maisie-Marigold
Level 1: Cadet

I recently switch to NBN from my bigpond internet service. Prior to the switch my Telstra ID and primary email address was:   myname@bigpond.net.au However now my NBN is activated my account is now says: Telstra ID/login:   myname@bigpond.net.au      ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Judi9
Level 1: Cadet

Feeling pretty annoyed with Telstra at the moment.
Yesterday our power was out for several hours due to the provider doing maintenance.My power came back on at around 2.20pm.Turned on my computer, went to get on the web and my connection was worse tha ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

ryanturnerwalsh
Level 2: Rookie

My Telstra game optimiser has been resetting the setting I have set once few days. turning off my ad blocker and deleting my traffic monitoring rules I make. I am wondering Y it is doing this?

GaryS1
Level 1: Cadet

My modem is blue & I need to reconnect to fixed modem not mobile backup. How?

Guzzlah
Level 1: Cadet

Hi, I am trying to access Parental Controls with my account.I have followed the instructions and I cannot find the option to "add on" parental controls.Can someone help me with this? 

Scottscottscott
Level 1: Cadet

This has been a week now.  We're desperate as telstra support never helps.  Any ideas?

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