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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

stewartmcm
Level 1: Cadet

Working from home and my broadband has an issue. My bandwidth is shot! my speeds are fine but I'm not able to video call. 

I have tried the Telstra support app and it just fails. Then asks me to message someone, but that also fails  Phone support asks ...

AD003
Level 1: Cadet

Hi all, I'm moving in 2 weeks - been trying to get my NBN connection moved to the new Unit. But when I entered the new address, only the Building address came up and not my Unit so I had to enter the unit address manually - but then on the next page, ...

RanajitDas
Level 2: Rookie

I have an NBN connection which was connected through Foxtel cable. I have disconnected Foxtel and getting rid of the foxtel cable. I also have a telstra cable coming to one of my walls. I have now connected to this telstra connection but on the smart ...

Hindmarsh
Level 1: Cadet

Why?  My ADSL connection keeps dropping. Baiscs: go from a great speed of 10Mbps, then drops line then comes back at 1.5Mpbs. Happens 3-4times in one hour then can not happen for 24hrs. I have modem logs to show the times it drops.  This has been goi ...

Yellow46
Level 2: Rookie

Hi, we’ve just got our nbn connected. Today it’s using mobile back up. I’ve gone to the troubleshooter but it links to my account and our nbn account isn’t showing up in there yet. i have 3 kids driving me insane.. someone please help....  

Overit100timeso
Level 1: Cadet

Are other people having trouble getting service from Telstra. The COVID excuse is wearing very thin.I am a Long time customer. All services.having trouble for months now with NBN in Grafton Nsw constantly dropping out.Codi is a joke. The message syst ...

Taytius
Level 1: Cadet

On the 8th of Sep 2020 i contacted Telsra on "messages" & created a new plan with them for NBN, as my current service "Cable is ending on the 13th Nov 2020". This was all done no order has arrived nor was i given an order NO: to track, i should be re ...

Blahblahbla1995
Level 1: Cadet

I’ve put in a disconnection notice a few weeks ago, and it’s scheduled for the 9th October. I’m all paid up until then. Telstra have disconnected me 4 days ago - and I work from home and need my internet! No tv either due to Telstra tv box. I can’t g ...

SaschaE
Level 1: Cadet

I have used the self-install to connect to NBN but have been waiting for over 24 hours for NBN to connect me. 
What is the usual wait time for NBN to be connected? I live in Metropolitan Melbourne 

Cameroon
Level 1: Cadet

I went into the Telstra Store at Warwick WA a couple of weeks ago to organise the switch from Bigpond Cable to Telstra HFC NBN.  I was then rung by a Telstra rep from Qld the next day about exactly the same thing.

So on Friday night my internet stoppe ...

Glenny_Babes
Level 1: Cadet

I've had issues with cable internet since yesterday. Effectively download speeds are less than <1mbps. At times, the service cuts out completely and I know this as I have Nest Cams and I get a message whenever any of them are offline (I had 26 messag ...

Sennaman
Level 2: Rookie

Hi, if I receive the internet through Telsta Cable (this is through the Foxtel Coaxial cable) will I be disconnected on the date it states in the letters I have received. I have read some posts where people think you DO NOT have to switch over to the ...

Tracyg
Level 1: Cadet

I just received a call from 0455708011 saying that my internet will be disconnected from today. It then said to press 1 to reconnect and I was transferred to an Indian Call Centre. I then hung up. Can you please confirm that this was a scam call?

baba-blacksheep
Level 1: Cadet

Hi guys!I've moved into a new rental over the weekend that is serviced by Telstra Velocity, but I can't find the "wan" connection point they talk about.On the outside of the property there is a telstra box that says NTD.
In the garage there is a telst ...

lironl2
Level 5: Eagle Eye

I have a bug, and now I've discovered that my friend has the same bug, and I don't know if it's a Windows issue or a Telstra modem issue.The original problem was that I couldn't access OneDrive either directly on my PC or via the Microsoft website on ...

Matta81
Level 1: Cadet

I'm looking to connect to the NBN but my house doesn't have a line from the Comms Pit in the footpath running to my house as this was never done when the house was built. How do I go about arranging for this to be completed so I can get connected.

STANFORD1927
Level 5: Eagle Eye

Hi Everyone I have connected NBN box and have tried 3 times now to get box to connect.I have tried another wall socket/waited 3 lots of 20 mins to see if it will work. Pressed the reset button and also turned box off for approximately 20 seconds. All ...

emmial
Level 2: Rookie

I installed my smart modem to switch from cable to NBN about 26 hours ago. I have WiFI connection to all devices but no internet. Can anyone tell me how long I should have to wait for activation? Is that a thing?

ponytail88
Level 1: Cadet

Hi there. My baby monitor requires wifi and till recently things have worked fine. Lately it can't connect or even locate my wifi and vtech's technicians have advised me to ensure:1. Channel is set to 10 or under, not at auto2. Settings should be at ...

helppleas
Level 1: Cadet

I will soon connect to NBN with new telstra gateway gen2 modem. Is it possible to restrict my son's access to wifi (via his macbook) on a day by day basis? EG is there an app or similar that I can use to set and change the access every day? If yes, w ...

AD003
Level 1: Cadet

Hi all, I'm moving in 2 weeks - been trying to get my NBN connection moved to the new Unit. But when I entered the new address, only the Building address came up and not my Unit so I had to enter the unit address manually - but then on the next page, ...

Overit100timeso
Level 1: Cadet

Are other people having trouble getting service from Telstra. The COVID excuse is wearing very thin.I am a Long time customer. All services.having trouble for months now with NBN in Grafton Nsw constantly dropping out.Codi is a joke. The message syst ...

BunyipBluegum
Level 1: Cadet

Dear Telstra  My family and I are living  elsewhere whilst our house is Undergoing renovations.i have had to disconnect the Modem and it’s currently NOT useable.I have purchased aN extra Data plan on a mobile 4GX device at a cost of $75 month. So my ...

Blu
Level 4: Private Eye

why, as a long term loyal customer, am I required to pay $10 a month more than a new customer (for a plan change) ?

Glenn57
Level 1: Cadet

I have two services linked to my account, a mobile phone and a home 4G Wifi Broadband - I don't have a landline.

I am trying to upgrade the plan on my home Wifi from the old 89$/80 Gb plan to the new 75$/200 Gb plan. When I try to do this, via the upg ...

ulive-ulearn
Level 1: Cadet

can connect to office or any streaming site due to constant drop outs.... I literally cant watch a video on You tube unless I wake up at 3 am..Cant get onto help....last time the chat took 12 hours to reply at 7:15 AM....I was threatended with losing ...

tmohanathas
Level 1: Cadet

My NBN  Speed is very slow. Couldn’t contact support. Going round and round clicking the tabs 
Message us tab is not working? I am not sure What type of service Telstra is providing? Very bad support service. Can some one help me to improve the speed

LP18
Level 1: Cadet

NBN

Wanting to know when I can have NBN installed at home? Tried calling and was on hold for 1½ hours before being cut off.

KCC2
Level 1: Cadet

Our business needs to speak to Telstra about an issue that can't be solved by looking up other people's answers. They do not answer on any number, refer you to their website and make it so that you can pay them money but you can't speak to them for s ...

G19
Level 1: Cadet

Hi dear I need nbn services can you help me please.

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