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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

kanemari
Level 2: Rookie

Hi there, I am an ultrafast user who typically gets ~600Mbps down and 45Mbps up. I run a speed test every morning at the same time (6am), and its generally right on the mark. However, I noticed today that my upload speed has more than halved. Its ave ...

MyConnect
Level 1: Cadet

Guys, Experienced very strange situation when tried to do change of plan. I am NBN since past 4 years (same plan) now tried to change of plan "Premium Plan" Ultimate speed considering Smart Modem will have 4G backup else I had no other difference in ...

Chris_2
Level 1: Cadet

Hi There, I am currently working from home and my company is about to switch to Zoom Phone.Doing some tests we discovered that my Netgear Telstra Gateway Max C6300bd-1tlaus router is blocking zoom phone somehow. Tech support at zoom pointed me to thi ...

geo_
Level 1: Cadet

hello team telstra is anyone else having trouble logging into 'home dashboard' CONTROLS tab - with their telstra ID..?even forgetting / resetting my password doesn't seem to help

Paul225
Level 2: Rookie

Hi, I've got a Telstra Smart Modem Gen 2 Arcadyan LH1000. Last week I had to turn the power off to the modem for a moment then restarted the modem. Although internet works, I am unable to view some websites now via any device or any browser however s ...

bullockornis
Level 6: Bloodhound

we've a 'technicolor' or something like that router.  tg799, is that it? something like that.  and the site blocking is not working.  trying to block the children's machines.  I thought it was working when I tested yesterday. I see it quite definitel ...

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Bizi
Level 1: Cadet

I've had some trouble with my FTTN NBN connection since installation and have had a couple techs visit. Although they've been able to improve my connection, they've advised that FTTC technology and capacity is available in my street.How do I go about ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

boxallw
Level 4: Private Eye

Anyone else having huge upload issues in Brisbane??? I have rebooted and tried other devices. Just rubbish.

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

zero1310
Level 2: Rookie

NBN 1000/50 in 3802 sites are randomly not loading unless i refresh the page, games are randomly not connecting the first time but working fine the second, downloads randomly not starting and requiring a retry, telstra smart TV apps not loading corre ...

Claudette01
Level 1: Cadet

Why is my Core Internet bill $5more than the last bill? Nothing has changed from my end.

abthomp
Level 14: Field Agent

Noticed this morning that my modem had rebooted overnight and the Modem is now showing as Version Egyptian Blue (20.3.c)Is this OK?Can't get an answer at Telstra.

Michael051050
Level 1: Cadet

Does your Router re-boot when the signal strength becomes low (RS-SINR < 0)?When your Router re-boots is the Router's Global IPv6 address missing?When your Router re-boots does your Router have DNS access?When your Router re-boots is the Router's IPv ...

telemeister
Level 2: Rookie

Hi There,I have NBN and have been having a problem with wi-fi late at night (actual, I've had lots of issues with NBN, but that's another matter). During the day I am able to connect to my wi-fi as normal however late at night (usually anytime betwee ...

jaycee_m
Level 2: Rookie

I have FTTC connection and I still have constant nbn dropouts; it sometimes happens in the afternoon and lasts all afternoon; it sometimes happens all day. I have contacted Telstra and they have sent two technicians and one of them has changed the ca ...

adamjedgarq
Level 2: Rookie

Hi guys,all of a sudden, our telstra nbn smart modem is applying parental control times an hour early. Its almost as if somehow the system is on day light savings times 2 weeks early. For example, my kids all came to me today and said that their devi ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Rachelina
Level 1: Cadet

 Dandenong Road Malvern east vic 3145 dns configuration needs to be fixed    <edited for privacy>

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

Mrmortar
Level 2: Rookie

Telstra Wifi won't allow anyone to view our Website, says it cannot provide a Secure Connection, our Website Designer has tried everything!

Serehfas
Level 2: Rookie

We still use a Netgear / Telstra 4G Advanced Pro X (new old stock, WPS enabled unlike some newer models).We have a wireless printer, Kyocera Ecosys. It persistently loses its IP address and comes up as "offline" at the PC, although the printer thinks ...

SBM
Level 2: Rookie

I have NBN Hybrid Fibre Coaxial through Telstra. The fastest plan Telstra offers is 100mbps and i had 40mbps upload. I've now been told my plan will change and i'll only get 20mbps upload. This has prompted me to start looking at a new provider. Mult ...

canarisa
Level 1: Cadet

I live with my parents and there is 2 physical phone lines in the house.I use to have cable and a phone number connected to it but decided to disconnect the numberand telstra setup my cable without a phone line/number. I'm now wanting to go onto nbn ...

Ellie2000
Level 1: Cadet

Hi there, I have a privacy concern in regards to the Wi-Fi nbn.I share the same Wi-Fi with my parents and the account to the Wi-Fi is in my parents name so I don't have any access to it or I can't even see what gets shown in the account. (We have a T ...

The_Augur
Level 6: Bloodhound

I have been encountering these issues all year when logging in on my laptop. 1/ When logging into telstra.com.au, we have been greeted by a Welcome Page that has long over-stayed its usefulness. The information it displays provides little value add. ...

sma888
Level 4: Private Eye

I loss wifi connection on my PC and usually I just restart the PC or the router and the problem is fixed. But this time it didn't. I run a trouble shooter and the system keep saying I haven't chosen to connect to an available network. The problem is ...

sceptic
Level 1: Cadet

I was contacted by an Indian sounding gentleman yesterday who advised me that my internet speeds were bad. He said that NBN were going to upgrade my modem with a fibre optic one & provide me with a 'socket' which would vastly improve my internet spee ...

JA5
Level 7: Deputy Inspector

My Internet connection upload speed is capped at 5Mbps even though my line is capable of 40Mbps (have tested previously on an old plan) and my current plan allows up to 20 Mbps. Have gone through two incidents so far as well as a complaint and a coup ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

Anthony1949
Level 2: Rookie

On the 28th June, Telstra added to my Unlimited Voice - Adavanced account, for being a long time customer, an Internet Service with a limit of 50GB per month as part of my phone bundle. My question to you is why is ther shown on my daily usage a use ...

tallsox7476
Level 3: Gumshoe

I have followed previous threads to set this up and it has worked well for half a day then internet started dropping out completely.I have a TG800vac as my main modem/router and want to set up the gen 2 as a 2nd router/access point for wifi.  is it p ...

COOKANG
Level 1: Cadet

So it's been 2+ years trying to get this sorted for a newly built granny flat. The Lead-in conduit is already installed and prepared for connection to NBN via overhead to a telegraph pole which cost me $1k+. - NBN dug a hole to prepare for NBN and it ...

MrSunshine
Level 1: Cadet

Hi,At home, I currently have a Telstra Smart Modem Gen 2.  I am considering of adding a Telstra Smart Wi-Fi Booster and would like to use the yellow Ethernet socket on this to directly connect via a network cable to my computer tower.  Can I assume t ...

wta
Level 1: Cadet

G'day Everyone, I am currently in the process (researching) of extending my home network through the use of Ubiquiti's UniFi system. I understand that I will need an Unifi Gateway for my home setup. When I get this, will the modem still be required? ...

beal
Level 2: Rookie

Hi All, i was experiencing significant issues with the NBN modem restarting over and over and the 'connection' chain flashing blue.
I tried bypassing straight into the Telstra router and now it is working great.Is there any issue with this?

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

Auscaz
Level 4: Private Eye
AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

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