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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Hmmmyea
Level 1: Cadet

So today a technician was scheduled to turn up . Text confirmation was received and returned . Surprise surprise , No one turned up ! Since taking over this contract from my son , have constantly had drop outs up to 20 times a day . NOT HAPPY JAN 

MattJD
Level 1: Cadet

Hi all, As one of the last to succumb to NBN and give up my fantastic HCF service, I used the online sales channel to move to NBN. On completion of my order the page just hung! So refreshed, did again - same, did again and then gave up. But - open my ...

Shaun881
Level 1: Cadet

I am using Telstra cable in internet at the moment. I am about to switch to NBN HFC. Can anyone tell me whether a NBN technician needs to come to my home to do the install, since I have all the wiring in place already ?

Raymondo100
Level 1: Cadet

I have just ordered nbn FTTC. How long is Telstra taking to process and connect? and how long does it take for the order to show up in the tracker?

Porta
Level 1: Cadet

I currently have portable wifi and would like to change to fixed line. Been a Telstra user for at least 40years

Qay
Level 1: Cadet

I am waiting for my NBN order to be completed but it is being put on hold for more than a week and i tried to contact telstra at 132203 for the explanation of what going on but cant get through to speak with them as the system directed me to use the ...

Shawn2342334423
Level 1: Cadet

WiFi randomly disconnects several times per day despite very strong signal and fast speeds 100Mbps, so I don't think the issue is signal strength. Things I have tried:- Changed WiFi adapters, including a long range one- 2.4Ghz and 5Ghz- Applied setti ...

Authenticperson
Level 1: Cadet

I set up my modem almost two weeks ago. As soon as I plugged it in, I had wifi connection.A week later a technician came out to further connect my internet, this was planned. He told me, give it a little time and the light on the front should go gree ...

Beebop99
Level 1: Cadet

NBN don't have my address-it is a new build even though there is an NBN big here

debrob
Level 2: Rookie

NBN

Hii received an email from Telstra in January to pre-order NBN, which I did.In May I receive another email to advise that as my Plan was “NBN ready” that there was nothing I needed to do and Telstra would connect me automatically once NBN was live at ...

Authenticperson
Level 1: Cadet

I set up my modem almost two weeks ago. As soon as I plugged it in, I had wifi connection.A week later a technician came out to further connect my internet, this was planned. He told me, give it a little time and the light on the front should go gree ...

Alby1konobe
Level 2: Rookie

I lost NBN FTTP connection yesterday, went through troubleshooting steps including reset of connection box and factory reset of Telstra SmartModem no luck, the WAN/DSL light on the modem came on briefly after box power reset but then disappeared. Any ...

DariushLife
Level 2: Rookie

I couldn't open DariushLife.com with my home wifi!I connected my laptop to my mobile data plan and it's work with. So, I guess the host blocked my IP Address for security which is common an I need to change my IP Address as I've done before with othe ...

jvickery
Level 1: Cadet

We had our NBN connection delayed to after the Melbourne lock-downs late September. We were given the option to self-install via text and chose that option, yet as I couldn't answer the phone call from them they reverted to a technician install after ...

Angus16
Level 2: Rookie

Every 10 minutes or so my latency will spike really high, ranging from like 200 to 1000. These spikes will last for like 1-2 mins. This has never happened before, and it started just yesterday. What is causing this, and is there any fix?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Hmmmyea
Level 1: Cadet

So today a technician was scheduled to turn up . Text confirmation was received and returned . Surprise surprise , No one turned up ! Since taking over this contract from my son , have constantly had drop outs up to 20 times a day . NOT HAPPY JAN 

MattJD
Level 1: Cadet

Hi all, As one of the last to succumb to NBN and give up my fantastic HCF service, I used the online sales channel to move to NBN. On completion of my order the page just hung! So refreshed, did again - same, did again and then gave up. But - open my ...

Raymondo100
Level 1: Cadet

I have just ordered nbn FTTC. How long is Telstra taking to process and connect? and how long does it take for the order to show up in the tracker?

Porta
Level 1: Cadet

I currently have portable wifi and would like to change to fixed line. Been a Telstra user for at least 40years

debrob
Level 2: Rookie

NBN

Hii received an email from Telstra in January to pre-order NBN, which I did.In May I receive another email to advise that as my Plan was “NBN ready” that there was nothing I needed to do and Telstra would connect me automatically once NBN was live at ...

crr
Level 2: Rookie

My Big Pond Broadband Internet Usage is not showing on My Account.Returns error - ""There was an error retrieving your details. Please try again later""
Have been getting this error message for a number of days.I am not on NBN. Was automatically trans ...

Popper62
Level 2: Rookie

NBN

How do I get telstra to disconnect my NBN

muz-za
Level 2: Rookie

I received an SMS on Tuesday: Hi, this is a notice of disconnection for your Telstra services from 13/11/2020 to make way for NBN. Please call us on 1800304791 (M-F 9am to 5pm) if you want to stay connected.

Is this real or a scam? I called Telstra’s ...

PDH1
Level 1: Cadet

As it is impossible to contact Telstra via phone (very ironic) I went round to the shop where they told me that "I" had asked to move to another company and thus they shut down my account. I did no such thing, and even if I had, why don't Telstra ema ...

mepom
Level 1: Cadet

How on earth do you get in touch with Telstra if you don't want to download thier ap? They want to upgrade my nbn, at a cost of $21 extra per month but they can't even give me the speeds I'm supposed to be getting already! Nobody answers the phone, T ...

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