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cara2310
Level 1: Cadet

Hi, I had an nbn technician come to the house today to install nbn. We have nbn in our street but the technician said he couldn’t install it. I’m not sure what to do now? 

Damo871
Level 1: Cadet

Hi all,since we moved out of town 5 years ago, and previously having NBN fibre, we had to downgrade to fixed wireless. I am aware of how the speeds work based off time of day etc but a month ago, I got notification in a planned reduction to upload sp ...

MochaChai
Level 1: Cadet

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days agobut the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” we are operating on a very s ...

Leo70
Level 1: Cadet

nbn

Need to sign up to a plan. Currently on a $75/mo plan. You are offering us your premium plan at $90/mo. Would be interested in the Unlimited Data plan at our current cost. 

jimanddallas183
Level 2: Rookie

Telstra (or NBN) suddenly stopped working this afternoon Monday 13th July 2020.

Patrick4567
Level 1: Cadet

Hi There, Recently (within 2-3 weeks ago) my home NBN 100 service has declined on the upload speed side of things. I usually had around 33-35mbps I would test this frequently on ookla and those are the typical speeds I would receive on average. Now f ...

Brett732
Level 1: Cadet

How do you get Telstra to contact you.i have called I have escalated complaint I have been to Telstra shop I have complained on face book messenger and Foxtel website I have logged a complaint through app as requested by shop for a simple yes no answ ...

Rockdoc26
Level 1: Cadet

Hi. When we brought our house the phone line had no wall Bracket. The phone line is just poked up through the floorboards. Does the NBN installation use that (if it was there) wall bracket? In other words, is it worth my effort to get under the house ...

Maisie1
Level 1: Cadet

Hello, I have started receiving a message to login to my Gateway when I browse the internet.  Have never received this message before and it means I am unable to access websites I normally visit on a daily basis.  The login request is not secure.  An ...

John_Aus
Level 1: Cadet

How do we contact Telstra? The phone and chat systems are on a Covid break. There seems to be no published email address. Online support takes me in circles and an online form does not open. I have a billing query (bill too high). Thanks John

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Andy_Ng
Level 2: Rookie

Hi Telstra NBN team, I have registered NBN100 unlimited (A$90 per month). The order was completed yesterday (08/07). However, when I tested the speed. The download/upload rate is 46/13. I have been testing multiple times during different time of the ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

ajamb
Level 1: Cadet

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Valeriucca
Level 1: Cadet

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

Graham2020
Level 1: Cadet

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Question101
Level 1: Cadet

Hi my broadband works fine all day as soon as someone else comes home and starts downloading they appear to take all the speed and then all other PC/Tablet lags. What can I do to get more of an even share of the speed. The home is smart wired so not ...

Simmo_drz
Level 1: Cadet

What is an NBN Fixed Wireless Tower range?I live 3.4 km from a tower and the NBN coverage map shows I don't have access

cara2310
Level 1: Cadet

Hi, I had an nbn technician come to the house today to install nbn. We have nbn in our street but the technician said he couldn’t install it. I’m not sure what to do now? 

Damo871
Level 1: Cadet

Hi all,since we moved out of town 5 years ago, and previously having NBN fibre, we had to downgrade to fixed wireless. I am aware of how the speeds work based off time of day etc but a month ago, I got notification in a planned reduction to upload sp ...

MochaChai
Level 1: Cadet

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days agobut the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” we are operating on a very s ...

jimanddallas183
Level 2: Rookie

Telstra (or NBN) suddenly stopped working this afternoon Monday 13th July 2020.

Brett732
Level 1: Cadet

How do you get Telstra to contact you.i have called I have escalated complaint I have been to Telstra shop I have complained on face book messenger and Foxtel website I have logged a complaint through app as requested by shop for a simple yes no answ ...

Rockdoc26
Level 1: Cadet

Hi. When we brought our house the phone line had no wall Bracket. The phone line is just poked up through the floorboards. Does the NBN installation use that (if it was there) wall bracket? In other words, is it worth my effort to get under the house ...

CWE
Level 2: Rookie

Hi - last week we had nbn installed at home, but I forgot to tell the tech that we have Telstra Foxtel installed, and he hooked up without using the Foxtel outlet. Any ideas how I can fix this?cheers.CW-E

Sparky123
Level 1: Cadet

Hi alli had cable previously and was continually badgered to move it to nbn by Telstra. Little did I know my ~100 mbps would reduce down to ~40. 
I’ve been trying to call/ use the support app which has been impossible to get any response.

Has anyone ma ...

Joeypb
Level 1: Cadet

NBN

Received an SMS on 12 Jun informing NBN will be connected with in 10 working days. Until today, I am still on ADSL. Trying to call but so far very dissapointed, talking to machine. Anyone know what I should do to check NBN connection status? Thanks. 

Konvar
Level 1: Cadet

I am connected to the network with no internet

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