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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Woody2222
Level 1: Cadet

I have a son studying Year 12 and I run a business from home. We have just got through 2 weeks of no phone no power no internet during the storms in Victoria in May.. Once again we are without jnternet. My son is beyond stressed we live in a remote l ...

Saras73
Level 1: Cadet

Hi, what are the steps we can take to get a pole erected in a small rural community 25kms from a larger town? In these times of online learning and working from home it is very difficult and the community keeps growing and needs this infrastructure i ...

Dove1
Level 1: Cadet

Put move order in to move house 2 weeks before moving. Once we were in the new place internet was not working. The person I was in contact with was not helpful eventually went directly to the Telstra store to get some help who put in a complaint for ...

Emjay2
Level 1: Cadet

Hi Brains Trust, Just wondering if anyone has had any success in escalating concerns?Our FTTN NBN has been dodgy since 23 February 2021, and despite everyone acknowledging the problem, more than a dozen complaints, technician investigations, and "fix ...

covotls
Level 3: Gumshoe

We're in the Officer/Pakenham area, 65km SE of Melbourne and for a week or so now our NBN wifi and even 4G on our phones has been almost unworkable.  Typical evening speeds USED TO BE 50 - 53 Mbps download and 18 or so upload.  I've been doing speedt ...

echae
Level 1: Cadet

Almost a month now, my nbn connection drops out at exactly 9pm & comes back 8am next morning. Only handful of days wherein it didnt (probably 4 days out of 25). Constantly contacted tech support through livechat but no resolution at all. They dont ev ...

bullockornis
Level 6: Bloodhound

I used parental control for the first time today and it was disastrous. I blocked two computer for an hour. They went into 'blocked' before the time span began - made me think maybe the router wasn't on the same time as the software for parental cont ...

Paul225
Level 2: Rookie

Hi, I've got a Telstra Smart Modem Gen 2 Arcadyan LH1000. Last week I had to turn the power off to the modem for a moment then restarted the modem. Although internet works, I am unable to view some websites now via any device or any browser however s ...

zaqua
Level 1: Cadet

Hi all,My DHCP wont connect and is stuck in backup mobile mode.Tried to call Telstra 3 times and got hold music then a dropout. any suugestions? 

Harjoy
Level 2: Rookie

A7A
Level 1: Cadet

I can use only ZOOM via mobile network. I can not use with Telstra WiFi, and I don't have Game Optimiser. I have contacted customer services several times but they can not solve. Any advice? Or I have to switch to another NBN provider. Before, I was ...

Madmitch43
Level 1: Cadet

How do I change my standard NBN package to the Starter Internet plan?

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

heels
Level 1: Cadet

Have just experienced 6 most frustrating days trying to communicate with chat support about a really simple issue. Lightning struck a tree outside my parent's house, immediately next to Telstra termination post. TV dead, A/C dead, NBN box dead. Smart ...

benjaminleschke
Level 1: Cadet

Hi everyone,I am looking at building a new home and I work from home 4 out of 5 days a week. In my current home I have 1 NBN FTTN connection. 30mb down and 5mb up on average. My challenge is my video (and sometimes audio) on my surface (wifi) regular ...

Gauci1
Level 1: Cadet

Hi I would like to connect a new service to a property that ;has never had an internet connection.

SG-AG
Level 1: Cadet

Hi I need to raise a complaint about your service levels. Whom can I contact.  Saurabh

EmileESaad
Level 1: Cadet

Over the last month or two i have been plagued by constant disconnects from the internet. Sometimes it will happen 2 or 3 times throughout the day and sometimes it can happen 15 times in 90 minutes (this is not an exaggeration) A friend of mine check ...

gmd174
Level 1: Cadet

Uniti have acquired Telstra's FTTH/FTTP fibre-network (e.g. Telstra Velocity) but it still seems I am "stuck" with Telstra, with my FIBRE-TO-THE-HOUSE speed throttled for 30MBps DOWN and 1MBPs UP.In the meantime, the "standard" NBN plans are 75down/2 ...

Badger123
Level 2: Rookie

Hi All, I have a weird issue. I am on HFC and recently been seeing very high packet loss on MS Teams when sharing my screen. When I screen share the other user is around 15 seconds behind, statistics shown as below -  Average round-trip time6637 msMa ...

LemP
Level 1: Cadet

Hello. Anyone else Perth northern suburbs suffering from broadband outage. Modem has red light on phone line. 

Chook17
Level 1: Cadet

 I live in a rural area and I have a m1 nighthawk for my home internet. It used to work great I would average about 12 down and 5 up however around the start of this year it has slowly gotten slower and slower eventually becoming unusable as I now on ...

Axel62
Level 2: Rookie

We have ditched NBN FTTN and am now using 5G home internet 1000GB and am very happy with it.  However would Telstra ever consider unlimited 5G home internet like T-Mobile in the U.S?  I now see that in the long term the limited 1000gb plan is probabl ...

adamjedgarq
Level 1: Cadet

Hi,we are having nightmare problems with our Telstra Arcadian Modem.It restarts multiple times a day...sometimes so many times i lose count, then when it restarts, the light on the front of the modem often stays blue and wont go green.I am so angry i ...

bclifestyle
Level 1: Cadet

Hi All, I really need some help as I'm just being stuffed around & this has now been going on for over 3 months.I am experiencing I would say at least 20+ dropouts per day. I'm connected to the NBN via HFC & the adapter keeps dropping out. ( All ligh ...

BlakeYZ
Level 1: Cadet

Just wondering if the 5G home internet plan is going to be good for gaming, I'm little unsure weather the internet commecting is coming from the wall or is it coming from the 5G tower like phone reception?

Anthony1949
Level 2: Rookie

On the 28th June, Telstra added to my Unlimited Voice - Adavanced account, for being a long time customer, an Internet Service with a limit of 50GB per month as part of my phone bundle. My question to you is why is ther shown on my daily usage a use ...

TechHead123
Level 5: Eagle Eye

On FTTN and noticed that our download speed has dropped from the usual 28/30Mbps to 20Mbps. Upload speed same as usual 5Mbps on our NBN 25 plan. Made the fatal mistake of reporting a fault via My Telstra app .... CSO got me to do a full reset of the ...

tallsox7476
Level 3: Gumshoe

I have followed previous threads to set this up and it has worked well for half a day then internet started dropping out completely.I have a TG800vac as my main modem/router and want to set up the gen 2 as a 2nd router/access point for wifi.  is it p ...

COOKANG
Level 1: Cadet

So it's been 2+ years trying to get this sorted for a newly built granny flat. The Lead-in conduit is already installed and prepared for connection to NBN via overhead to a telegraph pole which cost me $1k+. - NBN dug a hole to prepare for NBN and it ...

MrSunshine
Level 1: Cadet

Hi,At home, I currently have a Telstra Smart Modem Gen 2.  I am considering of adding a Telstra Smart Wi-Fi Booster and would like to use the yellow Ethernet socket on this to directly connect via a network cable to my computer tower.  Can I assume t ...

wta
Level 1: Cadet

G'day Everyone, I am currently in the process (researching) of extending my home network through the use of Ubiquiti's UniFi system. I understand that I will need an Unifi Gateway for my home setup. When I get this, will the modem still be required? ...

beal
Level 2: Rookie

Hi All, i was experiencing significant issues with the NBN modem restarting over and over and the 'connection' chain flashing blue.
I tried bypassing straight into the Telstra router and now it is working great.Is there any issue with this?

Andy_and_Liz
Level 2: Rookie

Hi, I am having no end of trouble trying to connect my daughters chromebook to my homewife. It is on windows 10 and is fresh out of the box (Acer). For some reason anything "google" fails every time so her google classroom and related pages are faili ...

2298
Level 1: Cadet

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

grimmers
Level 1: Cadet

Is my nbn password on my router the same as my standard Telstra login password and my 24/7 app password?

nongshim
Level 1: Cadet

Hi, I'm not so tech saavy and don't know the correct words for the NBN type, so apologies. Will try to explain.I'm planning to get NightHawk AX12 in replacement of the Telstra provided Arcadyn one because my house is fairly large, multistoried and is ...

BigBird99
Level 2: Rookie

I am struggling to get my issue fixed and i am absolutely beyond frustrated.On 2nd April my line went dead.. no phone and modem was in permeant 4G backup mode.Had 3 technicians come out only to look in the pit for 1 minute then leave, About 3 weeks l ...

trish8
Level 1: Cadet

I think I did it myself

Kindlyuse
Level 1: Cadet

My property is in a new development area and my scheduled NBN installation day is on 20/05/2021,however two men came to my property on 17/05/2021 stating they are also from NBN and just come a few days before that installation technician to check if ...

RInDavis
Level 1: Cadet

I thought I was able to set up more than 1 email address through bigpond

Manee1
Level 1: Cadet

hi,i have got intermittent internet, FTTN, since 5 days now. I have gone through Telstra reps and now there is an Nbn TEchnician appointment made. My question is that how do i find out if the Fault is not in my own Equipment or setup? so i dont have ...

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

RobbieBoxhead
Level 1: Cadet

Hi can I add another Email address to my account.I already have 2

GH23
Level 1: Cadet

I am about to replace the rubbish Netgear rebrand V7610 with a router that actually works. Don't care about the 4G backup it never worked once in its life anyway. If you ask me a total waste even including the feature if its not going to work. Anyway ...

Mumsmum
Level 1: Cadet

I was on unlimited internet but was struggling with the bill.  I downgraded to 500gb per month for $75.  I’ve just received a bill for $95 which includes Standard Plus Speed Boost at $20.  I have no idea what that is, I didn’t ask for it and my bill ...

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

Retiring
Level 3: Gumshoe

Internet consistently drops out every day for about 5 minutes usually between 1.00pm and 2.00pm.Live in a new estate and this has been going on for about 2 years now. Any ideas?

IanL65
Level 1: Cadet

How do I activate the free top up?

Skusey
Level 2: Rookie

Hi everybody, I have just left Foxtel and come back to Telstra, NBN - FTTH and it's great (50/20Mb).  I have replaced Foxtel with an Android Box and it keeps freezing, from 2secs to 2 mins.  Is this more like to be an NBN issue or the box??, can Tels ...

AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

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